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Performance Management in Small and Medium Businesses
Learn some practical tips about how to manage your employees from Tanda's Nick Braban.
Nick Braban
24 April 2024 |
Nick Braban was a publican for 20 years before joining Tanda as partnerships manager. He shares his practical performance management tips below. If you scroll through LinkedIn, you’ll often find discussions about culture and performance management. Typically, the posts will include some fluffy tips about creating a great culture at work and getting the best out of your employees. The reality is that while some of these tips and tricks are great, they don’t always apply to small and medium-sized businesses that have shift and hourly-based staff. It’s the old white-collar, blue-collar divide. This doesn’t mean culture isn’t important. It’s just that what sets the culture varies for different businesses. Positive and Negative From management’s perspective, I like to think of performance management and culture as a ledger with positive and negative things you need to do to flourish. On the positive side sit all the typical things like a team lunch or giving a good employee a pay rise. Everyone likes to talk about these things. However, in my experience, enforcing the negative side of the ledger is more important. These are things like setting expectations, dealing with struggling employees, and even letting people go. The dark side side of culture and performance management is the one that will make the biggest difference. Your ability to make the tough decisions that don’t always please people is key here. Based on my experience, I’ve created some steps to creating a performance-orientated environment, that is also a positive one. I’ve listed them below. Evaluate what’s good and what’s bad Step one is to take a good look at what your teams and employees do, work out what’s working, and what’s not. This is a pretty broad question, and you should think of it that way. What’s working might include anything from how two employees get along at work, to the technical elements of your hiring process. I like to write it all down. Reinforce the positive things Don’t forget the positive side of the ledger. Every business has some positive things going on and you want to encourage and reinforce it. It might be that the staff have great camaraderie or that everyone holds themselves to high standards of service. You’ll know your individual circumstances better than I do – reinforce the good stuff, and let the employees know about it. Manage out the bad stuff This is where you make the biggest impact. Junking bad practices and managing underperforming employees is the best thing you can do for the bottom line. The issue is that it needs to be done the right way – and this is where many businesses stuff up. Often, people will let the issues pile up with an employee or a practice, then suddenly snap, and try to let someone go. This can lead to tension, have bad effects on team dynamics, or worse, a lawsuit. Instead, I’ve found the best way to deal with performance issues is to set the expectations early, and instantly let an employee know when they’re out of line. Removing bad team practices Some performance issues are team, rather than individual-based. You might call them a cultural issue. These need to be removed, but it’s often easier said than done when a lot of people in the team are doing it. It’s always easier to stop things before they start, but sometimes you won’t have that luxury. If you’re suddenly clamping down on something, I like to respectfully discuss the decision with staff, explain why the business wants to remove it, and then be firm on what the expectations are. If staff understand the businesses’ perspective, and know it won’t be tolerated, they’ll often accept the change. Communicating and setting the new standard is key. Performance Management I spoke earlier about letting employee’s know when they’re out of line. The reality is that some employees won’t toe the line. If this is the case, there’s a few things you can do. Firstly, you want to make sure that all employees have a probation period. This is your time to weed out staff that simply aren’t up to the task. You don’t need to give a reason if staff don’t pass their probation, and it’s a great insurance policy. If the employee has already passed their probation, then you need to do some performance management. Fixing underperformance If someone’s underperforming, you can’t just let them go. You need to have honest discussions and let them know they’re not meeting expectations. These expectations have to be reasonable, and you need to make the comments in a formal setting that can be referred back to should discussions break down.. Explain exactly what the employee is doing wrong, and what they need to do to fix it, and do it in a respectful way. Keep a record of the conversation. Letting staff go Some staff unfortunately need to be let go. If this is the route you go down, it’s very important you follow the rulebook. Unfair dismissal claims can end up costing your business tens of thousands of dollars. The first thing is to give the employee a written warning. This should make it absolutely clear that they’re not performing, and if it continues they will have to be moved on. We’ve prepared a templated written warning for a common issue – tardiness – that we encourage our customers to use.
Four key reasons your business should invest in proper training
In the modern business world, many business leaders find themselves too time poor to properly create training programs for incoming staff. While it can seem surplus to core activities, having proper training for your staff can have a major impact on your bottom line. It can take some time, but here are four key benefits […]
Harry Spicer
2 April 2024 |
In the modern business world, many business leaders find themselves too time poor to properly create training programs for incoming staff. While it can seem surplus to core activities, having proper training for your staff can have a major impact on your bottom line. It can take some time, but here are four key benefits worth investing in training for. Greater employee productivity One of the most compelling reasons to invest in training resources is the direct impact it has on employee performance and productivity. Fully trained employees have the knowledge and skills necessary to perform their job functions efficiently and effectively. When employees understand their roles and responsibilities thoroughly, they are more likely to complete tasks accurately and quickly. Training isn’t a one time thing. Technology, regulations and trends constantly change. Having training at regular intervals is important. It will keep your workforce right at the cutting edge of productivity and industry trends. As employees acquire new skills and knowledge through training programs, they become more versatile and capable of taking on different tasks, leading to a more dynamic skilled workforce. This also has the dual effect of setting expectations for your employees. With clear training and skills provided, it should be absolutely clear what the requirements of the role are, ending arguments over what employees need to do. Reduced risk of compliance failure Australian workplaces are full of rules in the modern era. Be it pay rules, health and safety, food standards, or responsible service of alcohol, it’s crucial that your employees are fully across the rules and regulations that apply in the workplace. Having a universal training program reduces the risk of compliance failure here. When your business has a formalised training system for staff that includes the exact policies and procedures they must follow at work, they’re far more likely to follow them on the job. Having a digital solution is a great way to handle this situation. Systems like Tanda can record proof of training being assigned with digital reporting that instantly provides evidence. This doesn’t just apply to all the typical training, like Health and Safety. For example, you can provide payroll officers with the relevant resources to understand the Award for your business to improve workplace compliance. Keeping these resources on hand can avoid underpayment claims that can result in large fines. With universal training procedures in place, you can have confidence that workplace health and safety and company policies are actually being followed. Reducing your risk of compliance issues is a key training benefit. Lower turnover and better staff morale Investing in training demonstrates to employees that their professional development is valued by the organisation. This can boost morale and motivation, leading to increased job satisfaction and lower turnover rates. Employees who feel supported and invested in are more likely to remain loyal to their employer, reducing recruitment and training costs associated with high turnover rates. Lower turnover doesn’t just save on recruitment costs – it means a highly skilled, experienced workforce. When your team’s all on the same page, it can keep communication clear and expectations aligned, empowering your staff to succeed together. Upskill managers to save costs Having highly skilled managers that understand the operational and financial arms of your business can increase efficiency and reduce the cost base of your business. Skilled managers can roster staff with their experience and knowledge in mind, or design a schedule that minimises overtime. With comprehensive training resources, you can show your managers exactly how to operate and run the frontline while you handle everything else. Better yet, an all-in-one solution that displays training modules in the same system as rosters, like Tanda, means you can make informed rostering decisions based on how new starters have progressed in their training. Learn more about Tanda’s training feature here.
2024 Brisbane Compliance Leaders Lunch
2024 Brisbane Compliance Lunch Join us for our upcoming Compliance Leaders Lunch. Tanda’s Senior Industrial Relations Consultant, Elsa Bland, will facilitate the discussion alongside industry experts and guests. Gerard’s Bistro, James Street | 1st of May
Kate Taylor
25 March 2024 |
2024 Brisbane Compliance Lunch Join us for our upcoming Compliance Leaders Lunch.Tanda’s Senior Industrial Relations Consultant, Elsa Bland, will facilitate the discussion alongside industry experts and guests. Gerard’s Bistro, James Street | 1st of May hbspt.forms.create({ region: \"na1\", portalId: \"20244647\", formId: \"e8900152-e1e7-433e-ba0a-d8d936284777\" });
Tanda HR Demonstration
Tanda HR Demonstration This webinar starts at 2PM AEST 26th March 2024 In this session We will take you through the process of running your businesses HR and exploring the new features Tanda HR has to offer any business. We believe in taking your business to the next level and arming you with the tools […]
Jim Pike
19 March 2024 |
Tanda HR Demonstration This webinar starts at 2PM AEST 26th March 2024 /* */ /* */ #gform_wrapper_64[data-form-index=\"0\"].gform-theme,[data-parent-form=\"64_0\"]{--gf-color-primary: #204ce5;--gf-color-primary-rgb: 32, 76, 229;--gf-color-primary-contrast: #fff;--gf-color-primary-contrast-rgb: 255, 255, 255;--gf-color-primary-darker: #001AB3;--gf-color-primary-lighter: #527EFF;--gf-color-secondary: #fff;--gf-color-secondary-rgb: 255, 255, 255;--gf-color-secondary-contrast: #112337;--gf-color-secondary-contrast-rgb: 17, 35, 55;--gf-color-secondary-darker: #F5F5F5;--gf-color-secondary-lighter: #FFFFFF;--gf-color-out-ctrl-light: rgba(17, 35, 55, 0.1);--gf-color-out-ctrl-light-rgb: 17, 35, 55;--gf-color-out-ctrl-light-darker: rgba(104, 110, 119, 0.35);--gf-color-out-ctrl-light-lighter: #F5F5F5;--gf-color-out-ctrl-dark: #585e6a;--gf-color-out-ctrl-dark-rgb: 88, 94, 106;--gf-color-out-ctrl-dark-darker: #112337;--gf-color-out-ctrl-dark-lighter: rgba(17, 35, 55, 0.65);--gf-color-in-ctrl: 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We believe in taking your business to the next level and arming you with the tools it takes to manage your staff. On Tuesday the 26th of March 2024 at 2PM AEST If you can’t make the session, register anyway and we’ll send you the on-demand video shortly after. You might also be interested in Casual ConversionS01 E01 Nov 03 What our data and customer conversations reveal about the casual conversion process. Watch on demand The Fair Work FiveS01 E02 Dec 02 Avoiding the Ombudsman\'s top five causes of large corporate underpayment disclosures. Watch on demand Annual Salary TrapsS01 E03 Jan 27 Why paying annual salaries can lead to underpayments and how to avoid the traps. 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SENPOS Point of Sale
For over 30 years, SENPOS Point of Sale has been a reliable partner for hospitality venues, creating tailored point-of-sale ecosystems featuring POS terminals, member kiosks, tablets, online ordering and a game-changing mobile POS device called SENPOS GO.
Kate Taylor
14 March 2024 |
Tanda HR Demo Webinar
Tanda HR Demo Webinar This webinar starts at 2PM AEST 19th March 2024 In this session We will take you through the process of running your businesses HR and exploring the new features Tanda HR has to offer any business. We believe in taking your business to the next level and arming you with […]
Jim Pike
13 March 2024 |
Tanda HR Demo Webinar This webinar starts at 2PM AEST 19th March 2024 #gform_wrapper_64[data-form-index=\"1\"].gform-theme,[data-parent-form=\"64_1\"]{--gf-color-primary: #204ce5;--gf-color-primary-rgb: 32, 76, 229;--gf-color-primary-contrast: #fff;--gf-color-primary-contrast-rgb: 255, 255, 255;--gf-color-primary-darker: #001AB3;--gf-color-primary-lighter: #527EFF;--gf-color-secondary: #fff;--gf-color-secondary-rgb: 255, 255, 255;--gf-color-secondary-contrast: #112337;--gf-color-secondary-contrast-rgb: 17, 35, 55;--gf-color-secondary-darker: #F5F5F5;--gf-color-secondary-lighter: #FFFFFF;--gf-color-out-ctrl-light: rgba(17, 35, 55, 0.1);--gf-color-out-ctrl-light-rgb: 17, 35, 55;--gf-color-out-ctrl-light-darker: rgba(104, 110, 119, 0.35);--gf-color-out-ctrl-light-lighter: #F5F5F5;--gf-color-out-ctrl-dark: #585e6a;--gf-color-out-ctrl-dark-rgb: 88, 94, 106;--gf-color-out-ctrl-dark-darker: #112337;--gf-color-out-ctrl-dark-lighter: rgba(17, 35, 55, 0.65);--gf-color-in-ctrl: 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0.65)\'/%3E%3C/svg%3E\");--gf-label-space-y-secondary: var(--gf-label-space-y-md-secondary);--gf-ctrl-border-color: #686e77;--gf-ctrl-size: var(--gf-ctrl-size-md);--gf-ctrl-label-color-primary: #112337;--gf-ctrl-label-color-secondary: #112337;--gf-ctrl-choice-size: var(--gf-ctrl-choice-size-md);--gf-ctrl-checkbox-check-size: var(--gf-ctrl-checkbox-check-size-md);--gf-ctrl-radio-check-size: var(--gf-ctrl-radio-check-size-md);--gf-ctrl-btn-font-size: var(--gf-ctrl-btn-font-size-md);--gf-ctrl-btn-padding-x: var(--gf-ctrl-btn-padding-x-md);--gf-ctrl-btn-size: var(--gf-ctrl-btn-size-md);--gf-ctrl-btn-border-color-secondary: #686e77;--gf-ctrl-file-btn-bg-color-hover: #EBEBEB;--gf-field-pg-steps-number-color: rgba(17, 35, 55, 0.8);} "*" indicates required fields Email* Register /* = 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find(\'#gform_wrapper_64\');var is_confirmation = jQuery(this).contents().find(\'#gform_confirmation_wrapper_64\').length > 0;var is_redirect = contents.indexOf(\'gformRedirect(){\') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery(\'html\').css(\'margin-top\'), 10) + parseInt(jQuery(\'body\').css(\'margin-top\'), 10) + 100;if(is_form){jQuery(\'#gform_wrapper_64\').html(form_content.html());if(form_content.hasClass(\'gform_validation_error\')){jQuery(\'#gform_wrapper_64\').addClass(\'gform_validation_error\');} else {jQuery(\'#gform_wrapper_64\').removeClass(\'gform_validation_error\');}setTimeout( function() { /* delay the scroll by 50 milliseconds to fix a bug in chrome */ }, 50 );if(window[\'gformInitDatepicker\']) {gformInitDatepicker();}if(window[\'gformInitPriceFields\']) {gformInitPriceFields();}var current_page = jQuery(\'#gform_source_page_number_64\').val();gformInitSpinner( 64, \'https://www.tanda.co/wp-content/plugins/gravityforms/images/spinner.svg\', true );jQuery(document).trigger(\'gform_page_loaded\', [64, current_page]);window[\'gf_submitting_64\'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find(\'.GF_AJAX_POSTBACK\').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery(\'#gform_wrapper_64\').replaceWith(confirmation_content);jQuery(document).trigger(\'gform_confirmation_loaded\', [64]);window[\'gf_submitting_64\'] = false;wp.a11y.speak(jQuery(\'#gform_confirmation_message_64\').text());}, 50);}else{jQuery(\'#gform_64\').append(contents);if(window[\'gformRedirect\']) {gformRedirect();}}jQuery(document).trigger(\'gform_post_render\', [64, current_page]);gform.utils.trigger({ event: \'gform/postRender\', native: false, data: { formId: 64, currentPage: current_page } });} );} ); /* ]]> */ In this session We will take you through the process of running your businesses HR and exploring the new features Tanda HR has to offer any business. We believe in taking your business to the next level and arming you with the tools it takes to manage your staff. We will walk through features like perfornamce reviews, written warnings, onboarding and more!On Friday the 15th of March 2024 at 10AM AEST If you can’t make the session, register anyway and we’ll send you the on-demand video shortly after. You might also be interested in Casual ConversionS01 E01 Nov 03 What our data and customer conversations reveal about the casual conversion process. Watch on demand The Fair Work FiveS01 E02 Dec 02 Avoiding the Ombudsman\'s top five causes of large corporate underpayment disclosures. Watch on demand Annual Salary TrapsS01 E03 Jan 27 Why paying annual salaries can lead to underpayments and how to avoid the traps. Register Now View all episodes Get notified of new episodes Join 2k professionals who receive the latest content first. #gform_wrapper_65[data-form-index=\"1\"].gform-theme,[data-parent-form=\"65_1\"]{--gf-color-primary: #204ce5;--gf-color-primary-rgb: 32, 76, 229;--gf-color-primary-contrast: #fff;--gf-color-primary-contrast-rgb: 255, 255, 255;--gf-color-primary-darker: #001AB3;--gf-color-primary-lighter: #527EFF;--gf-color-secondary: #fff;--gf-color-secondary-rgb: 255, 255, 255;--gf-color-secondary-contrast: #112337;--gf-color-secondary-contrast-rgb: 17, 35, 55;--gf-color-secondary-darker: #F5F5F5;--gf-color-secondary-lighter: #FFFFFF;--gf-color-out-ctrl-light: rgba(17, 35, 55, 0.1);--gf-color-out-ctrl-light-rgb: 17, 35, 55;--gf-color-out-ctrl-light-darker: rgba(104, 110, 119, 0.35);--gf-color-out-ctrl-light-lighter: #F5F5F5;--gf-color-out-ctrl-dark: #585e6a;--gf-color-out-ctrl-dark-rgb: 88, 94, 106;--gf-color-out-ctrl-dark-darker: #112337;--gf-color-out-ctrl-dark-lighter: rgba(17, 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);jQuery(document).trigger(\'gform_page_loaded\', [65, current_page]);window[\'gf_submitting_65\'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find(\'.GF_AJAX_POSTBACK\').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery(\'#gform_wrapper_65\').replaceWith(confirmation_content);jQuery(document).trigger(\'gform_confirmation_loaded\', [65]);window[\'gf_submitting_65\'] = false;wp.a11y.speak(jQuery(\'#gform_confirmation_message_65\').text());}, 50);}else{jQuery(\'#gform_65\').append(contents);if(window[\'gformRedirect\']) {gformRedirect();}}jQuery(document).trigger(\'gform_post_render\', [65, current_page]);gform.utils.trigger({ event: \'gform/postRender\', native: false, data: { formId: 65, currentPage: current_page } });} );} ); /* ]]> */
Tanda HR Demo
Original Series Tanda HR Demo This webinar starts at 11AM AEDT 27th March 2024 In this session After taking a look at the basics of contracts in the first part of the series, Tanda will dive deeper into contractual issues in Australia’s Workplace Law in part two. It’s important to have a good understanding […]
Harry Spicer
13 March 2024 |
Original Series Tanda HR Demo This webinar starts at 11AM AEDT 27th March 2024 #gform_wrapper_64[data-form-index=\"2\"].gform-theme,[data-parent-form=\"64_2\"]{--gf-color-primary: #204ce5;--gf-color-primary-rgb: 32, 76, 229;--gf-color-primary-contrast: #fff;--gf-color-primary-contrast-rgb: 255, 255, 255;--gf-color-primary-darker: #001AB3;--gf-color-primary-lighter: #527EFF;--gf-color-secondary: #fff;--gf-color-secondary-rgb: 255, 255, 255;--gf-color-secondary-contrast: #112337;--gf-color-secondary-contrast-rgb: 17, 35, 55;--gf-color-secondary-darker: #F5F5F5;--gf-color-secondary-lighter: #FFFFFF;--gf-color-out-ctrl-light: rgba(17, 35, 55, 0.1);--gf-color-out-ctrl-light-rgb: 17, 35, 55;--gf-color-out-ctrl-light-darker: rgba(104, 110, 119, 0.35);--gf-color-out-ctrl-light-lighter: #F5F5F5;--gf-color-out-ctrl-dark: #585e6a;--gf-color-out-ctrl-dark-rgb: 88, 94, 106;--gf-color-out-ctrl-dark-darker: #112337;--gf-color-out-ctrl-dark-lighter: rgba(17, 35, 55, 0.65);--gf-color-in-ctrl: 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It’s important to have a good understanding of the intuitive way contracts need to be designed in Australian workplaces. In particular, we’ll take a close look at two of the most common issues businesses come across – restraint of trade / non-compete clauses, and termination clauses.On Wednesday the 7th of June 2023 at 11AM AEST join Tanda’s Head of Product Compliance, Andrew Stirling. Andrew will cover the key issues, and then take questions in a live Q&A.If you can’t make the session, register anyway and we’ll send you the on-demand video shortly after. You might also be interested in Casual ConversionS01 E01 Nov 03 What our data and customer conversations reveal about the casual conversion process. Watch on demand The Fair Work FiveS01 E02 Dec 02 Avoiding the Ombudsman\'s top five causes of large corporate underpayment disclosures. Watch on demand Annual Salary TrapsS01 E03 Jan 27 Why paying annual salaries can lead to underpayments and how to avoid the traps. 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Tanda’s Practical Guide to HR in 2024
Tanda’s Practical Guide to HR in 2024 is your hands-on manual to get HR work done for businesses that employ shift and hourly staff.
Kate Taylor
20 February 2024 |
About this eBook Tanda’s Practical Guide to HR in 2024 is your hands-on manual to get HR work done for businesses that employ shift and hourly staff. The Ebook pulls together practical advice from two experts, former publican Nick Braban, and former employment lawyer Andrew Stirling. The Big HR Issues in 2024 How to streamline your hiring process Performance management in small and medium businesses Template: Warning Letter for Late Coming Getting Contracts that are Right for your business
Training & Inductions
Keep a record of disciplinary action and motivate your staff to take corrective steps.
Kate Taylor
18 February 2024 |
HR Training & Inductions Start new employees off on the right foot with customisable training and induction modules. Book a demo Reach full productivity quickly As soon as recruits complete onboarding, they’ll have access to your library of training modules, resources, and policies. With the Tanda mobile app, training can be completed anywhere in the business.Design a comprehensive training module that will get new staff on to the roster even faster including: Instructional videos to show exactly what’s expected Questions to test their understanding Manager sign-offs to ensure they can complete the task Templates when you need them, customisation when you don’t Common training scenarios are pre-populated in Tanda HR, helping you get new staff up to speed without the behind-the-scenes admin. Need something more specific to your business? Customise your own training templates and tailor them to the day-to-day tasks your staff will complete. Keep resources available Whether standards have slipped or operations have changed, ensure all members of your team are on the same page. Reassign training modules within seconds, look back on results, and keep resources available for when your staff need them. Trusted by businesses great and small Happy partners of Tanda Large businesses onboarded and loving life with Tanda. “I certainly recommend Tanda, it has created a far more professional and thorough system for myself and my management team.” Paul Mondo Bimbi Day Care “Tanda is the most user friendly out of all the platforms we’ve reviewed.” Ebony Harty Betty\'s Burgers Using the platform, each manager would have saved about 2-3 hours a week. So the wage costs have dropped substantially as well. Natasha Laidler MyHealth Medical Group View all customer stories Streamline your business with powerful integrations Integrate Tanda with payroll and POS systems you already use View integrations POS Partners Browse other features Training & Inductions Keep a record of disciplinary action and motivate your staff to take corrective steps. Learn more Forms Streamline your operational processes by bringing paper forms online. Learn more Written Warnings Keep a record of disciplinary action and motivate your staff to take corrective steps. Learn more Take product tour Go the Tanda way, free for 14 days Over 10,000 customers are achieving Workforce Success with Tanda today. Try a 14-day FREE trial. No credit card required. Start free trial
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