Clients & Partners AU |
What do you do when the roster system you’ve been using isn’t improving productivity as much as you thought? Inala Primary Care has found a solution. The independent, not-for-profit General Practice operates in Queensland, where it serves the general public and acts as a charity for marginalised members of the local community. Their approach to workforce management and improving productivity is to check back on their core values: “We will change, learn, and grow.” From 7:30 AM to 5:00 PM each day, everyone working at Inala experiences “lots of people, lots of joyous moments, and lots of hard moments, because we’re dealing with people and their lives and helping them be the best they can be every day,” as CEO Tracey Johnson puts it. The key to keeping spirits up, maintaining a joyous atmosphere, and delivering the best possible care to patients is an interplay of culture and systems that Inala Primary Care has honed well in its 13-year history. We caught up with Tracey for a conversation about how it all comes together. Blending Culture and Systems for Better Patient Care One reason Inala Primary Care is so well-regarded is that patients trust them to invest in innovation and efficient systems continuously. A culture of systematisation is key to delivering quality care—and by utilising software which improves processes for the workforce, that enables them to tend to patients even better than before. The practice attempts to provide what patients need most, adhering closely to what medical evidence dictates. “It means that our whole focus is around being proactive, data-driven, and doing excellent care,” Tracey says. Tanda’s roster system is one such investment they use to stay accountable for their own time. By automating schedules and time clock use, staff in the practice can maximise the time they spend doing tasks at the core of their role. It also frees practice managers from needing to chase employees down inquiring about timesheets. When employees work within their function rather than being bogged down by miscellaneous administrative tasks, the practice becomes a happier, more supportive place to work. Doing More, Spending Less As an organisation operating in Queensland’s poorest suburb, Tracey says software like Tanda is integral in keeping a balanced budget: “Funding is limited and the government is expecting general practices to do more with the Medicare dollars we can access. So one of the things that we’re really sensitive to is trying to grow our capacity to care without necessarily growing expenses in the same proportion.” Tanda’s staff roster system doesn’t just neatly organise who works where at what time. Timesheets and the live wage tracker work alongside the roster software to provide a clear picture at any moment about estimated wage costs for each shift. It keeps payroll accurate, too. Many in their workforce are in tightly regulated industries like nursing, which have strict pay and award rules. “Our intent is always to do the right thing, which is why we use so many systems to try and make sure that we’re on task and on track.” Time and Opportunities for Growth The combination of purposeful company culture and good software systems has paid off: Staff are staying long-term. Most of the team have been with the practice for more than five years, many for more than a decade. People are progressing in their careers, growing into senior leadership roles, and the practice keeps on getting better at what they’re doing. “Why would I say go and use Tanda? I think a lot of businesses spend their time working in the business. You\'ve got lots of practice managers spending hours and hours and hours and hours and hours doing payroll, rostering, and all these very tedious, repetitive tasks. Thankfully we\'re just using systems to do this stuff, which then frees up time for them to really work on the business. And by working on the business, you can generate more revenue, you can generate more staff satisfaction and generate the next great idea or the next change that\'s going to improve the organisation and help us live our purpose.” With all this in mind, what’s next for Inala Primary Care? Growth and expansion. “We’re certainly going to become multi-site. So we’re exploring other places where that vision and concept can become real.” Ready to find out how you can cut down timesheet work to just 15 minutes? Try Tanda for 14 days for free, no credit card required.
Culture and Purpose: Systematised Service at Inala Primary Care
22 November 2019