Awards & Rostering |
Millions are being poured into locations around Australia as hospitality and tourism infrastructure projects aim to create thousands of new jobs and improve each city’s economy. But expensive new buildings may not be enough to attract local talent. According to projections from the annual National Skills Week in 2017, waiters, chefs, bar attendants and baristas, cafe and restaurant managers, and event organisers are all in high demand in the industry. So how can we combat this, get more talent interested in hospitality, and improve retention? One way is for human resources leaders to turn to technology. Employers need to preserve a sense of connectivity between individuals while avoiding fostering an environment that encourages them always to be “on.” Technology for a new workforce Why does good use of technology, especially a roster system, matter in hospitality? It’s well-known that youth populate the industry. Many young people enter the workforce part-time while studying, with hospitality being their most likely choice. However, less and less young people are opting to stay afterwards. In this case, going digital matters—Generation Z’s entrance into the workforce has shown they’re vastly different from millennials, caring even more about technology, diversity, and money. This is good: Gen Z employees can help solve age-old problems with a new perspective and can push businesses to innovate further. But to hold and keep their attention, you need digital tools. Hospitality businesses need to prove they not only invest in the people they recruit but also in the technology they use. Benefits of a hospitality roster system HR technology solutions employed in many companies, unfortunately, don’t centre around the employee experience, but rather management’s. According to SAP researcher Gabby Burlacu, “Their job is not to complete a goal plan or fill out a self-evaluation of their performance, engage in learning and development courses, complete an engagement survey or any of the other HR-type tasks employees are frequently asked to do. But to many employees, it probably feels like HR thinks that is their job.” On an HR professional’s end, it could look like everything they need, organised in one convenient place. On an employee’s end, it could just be a mess. What people need out of a roster system now isn’t purely business process automation. Technology now needs to substantially improve the employee experience in a people-centric, flexible, and holistic manner, according to Burlacu. If a workforce platform provides this, benefits follow. Attendance Frequent tardiness, although initially small, can add up. In the frontline and shift worker heavy hospitality industry, tardiness can mean not just a wrench in the day’s roster, but loss of profit as well. Even the shortest tardy times can accumulate and impact the bottom line. Using a roster system that accurately tracks time and attendance can identify who these individuals are so that you can address their pain points immediately. Systems also protect your business from time theft with the bonus of saving processing time. Read more: Should you approve shift swaps at work? Productivity According to HR Technology News, a new Forrester study revealed that tech expenses have increased, but productivity gains usually associated with adopting tech have flatlined. While there’s no doubt proper utilisation of HR technology results in better productivity, instead of just using potential productivity to decide on a technology solution to use, look at overall business effectiveness instead. Software that can facilitate better communication among managers and employees, for example, isn’t necessarily a productivity solution but contributes significantly to improving the work environment. Work-Life Balance A proper rostering software has the potential to improve employees’ work-life balance if it allows them more flexibility with their schedule. Plus, if it has the capability, seeing their potential benefits, leaves, and wages in one place gives them an accurate perspective of wages, enabling them to budget more. A roster system that allows for requests for shift swapping and unavailability markers (especially for those studying or attending to other responsibilities regularly) ensures employers don’t overstep. Read more: 3 Ways Online Rostering Software Helps Businesses These are just a few of the benefits technology can provide for the hospitality industry. However, in such a customer-centric industry, HR professionals and hospitality leaders must not overlook how technology should augment and aid the human value of their workforce, and not replace it. Rote, repetitive, and inefficient manual tasks may be streamlined, but ultimately providing the best customer experience through human interaction is what the industry is all about. Making this easier for your employees to achieve will make overall business easier, too. Tanda’s rostering system integrates seamlessly with other features to streamline workforce management and free up time for core business tasks. Give it a try today. No credit card required.
A Roster System’s Role in Revitalising Australian Hospitality
24 February 2020