Empowering Frontline Staff with Modern Technology
15 min read
·
- February 21, 2018
About this eBook
Frontline staff are the face of your business. Interactions with sales staff, cashiers, customer support, and other frontline workers often shape the opinion of a brand, regardless of how good the product is. At the end of the day, the experience they create is what clients will remember. In carrying out their jobs, they provide great customer experience, increase customer retention, elevate the brand, and grow the business.
In this eBook, Tanda will take you through why empowering frontline workers matters, and how you can leverage technology to achieve that.
What's inside
- Why Frontline Workers Matter
- Empowering Frontline Staff with Modern Tech
- Investing in workforce management software
Harry Spicer
Harry joined Tanda as Head of Content after a career as a senior journalist with radio stations 2GB, 3AW and 4BC. He has a strong interest in workplace and industrial relations issues.
