Empowering Frontline Staff with Modern Technology

About this eBook

Frontline staff are the face of your business. Interactions with sales staff, cashiers, customer support, and other frontline workers often shape the opinion of a brand, regardless of how good the product is. At the end of the day, the experience they create is what clients will remember. In carrying out their jobs, they provide great customer experience, increase customer retention, elevate the brand, and grow the business. In this eBook, Tanda will take you through why empowering frontline workers matters, and how you can leverage technology to achieve that.

What’s inside

  • Frontline Work in Australia
  • Why Frontline Workers Matter
    • Providing Great Customer Experience
    • Elevating the Brand
    • Increasing Customer Retention
    • Expanding the Business
  • Empowering Frontline Staff with Modern Tech
    • Building Transparency through Processes
    • Fostering Career Growth through Data
    • Increasing Work-Life Balance through Apps
  • Investing in workforce management software

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