The highest degree of compliance precision: introducing Regular Working Hours
- Tame the compliance complexity of having permanent employees with Tanda’s Regular Hours of Work feature
- Live now: Record start times, end times, breaks, and teams for individual days of the week
- Soon to come: Fill rosters from Regular Working Hours
- Later: Fill leave request from hours, change history
Tracking agreed hours of work is an essential piece of the management puzzle.
There is a lot that goes into ensuring your team gets rostered correctly, receives the appropriate leave benefits, and is taking legally-mandated breaks. It’s especially true if you have a mix of part-time, full-time, and salaried employees — all with different agreed hours. By the time you have finished crossing the i’s, it can feel like all that’s left to do is clock out and give yourself a break from all the mental gymnastics.
Permanent employees are complicated.
The reality is, tracking regular hours of work is only part of managing a team. It’s exhausting to keep track and manually implement them to rosters and leave requests. So how can you reduce this cognitive load and still complete these crucial management tasks?
Introducing straightforward compliance with Regular Hours of Work
Does that seem like an oxymoron? We’ll show you how it isn’t. Once set up, Regular Hours of Work keeps agreed-upon hours within Tanda. You don’t need to refer to any other system, digital or otherwise. That means more time for the important things: leading your team to do great work.
Regular Hours of Work is the single source of truth. In future updates, Tanda’s rostering, leave, and other compliance features will treat it as a base. That means you can fill rosters and file leave accurately every time — and all with a couple of clicks.
Live Now: Start and End Times, Split Shifts, breaks and teams
We started with the most important feature. From today, you can store Regular Hours of Work on Tanda, including start times, end times, breaks, and teams.
You can also split shifts into multiple entries/teams per day.
Having this record in Tanda means one less system to keep track of. What’s more, Regular Hours of Work will soon integrate with our Award Interpreter, which means compliance becomes extremely simple.
Live Soon: Now that Regular Hours of Work can be stored, use it to make your work easier.
In the coming weeks, you’ll quickly see the benefits as more features take advantage of Regular Hours of Work. Apply it to rostering, leave, and other compliance aspects. And because it’s all based on one set of hours, it’s fast, accurate, and easy to change.
When these features are live, we will publish another article that explains them in more detail. Look out for our next post on your email or on the chat bubble.
In the meantime, if you need more help on how to set it up, read our help article. Chat soon.
Employee Scheduling |
Not sure how to set your shift schedule? Just follow your customer
I have never met a restaurateur that enjoys doing their weekly staff schedule. It is quite a juggling act, taking into consideration that each employee does specific tasks during different times of the day. So what is the best way to schedule staff shifts? How can you set it up that everybody gets the most out of everyone’s time? I was just at National Restaurant Show in Chicago, where Tanda was one of the exhibitors. It was quite an insightful four days, roaming around the show floor discovering the latest trends in the restaurant industry. At the same time, I got to chat with industry veterans that have been in the industry literally for 50 years. One of them shared with me this easy-to-implement method of shift scheduling. He simply put: your shift schedule should follow your customer. According to him, the best way to properly schedule your shifts is by charting your customer touch points from the moment they enter the restaurant down to when they leave the establishment. This customer-focused approach resonated with me as it aligned with my beliefs on how a company’s staffing levels should be in sync with their customer service structure. Who’s First? Who’s Next? Who’s Last? The people who should clock in first are the first people your customers see. They are the hosts, greeters, or maître ds. They are the ones responsible for greeting people at the door, taking and holding reservations, and guiding them to their table. So they should start ahead of the pack. Once customers are seated, that’s the time servers come in to take their order. This means that they should be the ones who clock in next. People generally take 15 minutes to get seated and order. By this time, you will definitely want your kitchen staff already at their stations, ready to cook and deliver each dish for service. Tables generally turn over within an hour these days. That means your dish washers have to start working an hour and 15 minutes after your first guest enters the restaurant. Now, service is over and guests are departing the establishment. So you may start sending your servers home an hour after your last guest sits down. Using data from your point of sale (POS), Tanda helps you visualize your customers’ flow through your restaurant. This enables you to match your staffing schedule accordingly.
Industry Insights US |
Ensure Enough Coverage for Your Restaurant at Any Given Time
Traffic at a restaurant ebbs and flows with the times. One moment you’ll only have a handful of patrons, the next an avalanche of customers are queuing at the entrance, waiting to be served. From being overstaffed at a certain time period, suddenly your servers are juggling multiple tables while tickets are lining up like crazy at the kitchen. How do you effectively plan your coverage so that you get the most out of the staff that you have? Forecast Sales and Traffic First things first, of course, is that you have to effectively forecast your restaurant’s sales and traffic at any given day. It might not be an exact science, but Bplans has an in-depth article that can guide you in creating a clear sales forecast. In summary, the article advises that you calculate the number of meals your restaurant can serve based on the number of tables and seats. Multiply those meals based on the amount of service at any given time (in their example, it’s one service during lunchtime and two services for dinnertime). Then vary it based on assumptions per day or week (maybe less on Mondays and more on the weekends). And finally, line it up in a spreadsheet. Determine Your FTEs, Make Sure That You Have 2 FTEs more In Any Given Shift So, you have a good sales projection available. Now, it’s time to review your staffing and check if you have enough of everyone for any given shift. It all boils down to the FTEs. FTE stands for “full-time equivalent,” or the number of hours a full-time employee can render in a week. According to this article from TheRestaurantExpert.com, back-of-house employees have 40 hours in one FTE. Those on the front-of-house, on the other hand, have five shifts in one FTE. The same article deep dives on ensuring that your restaurant has enough people through FTEs. Long story short: they recommend to always have two FTEs more than your forecast dictates so that you have enough people covering the restaurant. With that as a rule-of-thumb, you can be creative with your staffing. Cross-train staff so that they can do more than one task. Have bartenders also learn how to cook simple dishes or have new servers also cover bussing or washing dishes. Craft Your Schedule Once everything is set, it’s time for you to make the weekly schedule. Make this task quicker for you by leveraging online scheduling software that replaces the old-school way of using whiteboards or Excel spreadsheets. Take into consideration your staff’s leave request vis-à-vis your traffic. Remember to send the weekly shift schedule to your staff at least two weeks in advance so that your team is well in the know when they have to clock in. Whether you’re a start-up restaurateur or a veteran with a dozen restaurants under your belt, ensuring coverage can make you have sleepless nights. But with a proper plan that you consistently execute and fine-tune, your customers are guaranteed enjoy great service any time of the day.
Product Updates US |
Tanda Time Clock Now Available for the Desktop
We at Tanda are pleased to announce that our time clock application is now available to download for Windows and macOS devices. Starting today, employees can have the same experience they’ve always enjoyed with the tablet version of our employee time clock, but now on the desktop. It accurately records employee attendance and compares it with the weekly schedule. It also updates the timesheets automatically to the cloud and stores it offline when the device is not connected. And if the computer has a webcam installed, it can also take a selfie of the employee when they clock in and out just like the mobile app! Employees can clock in and out in their respective desktop workstations instead of going to wherever the tablet is located. It can also be a backup option if and when your office’s main Tanda Time Clock is unavailable. Remote employees can also use the Tanda Time Clock for the Desktop to clock in and out using their own computers. Existing users can click here to find out how to download the Tanda Time Clock for Desktop. Are you a new user? Signup for free here to use Tanda to track time and attendance for your business, and so much more.