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Rota & Compliance US    |   

“I have always been a quarter of an hour before my time, and it has made a man of me.” - Lord Horatio Nelson (1758-1805) Improving employee attendance has always been a puzzle for business owners and managers. In a 2017 CareerBuilder survey, 29% of respondents said they came in late at least once a month. 49% blame the traffic for their tardiness, 32% blame it on oversleeping, while the rest blame bad weather, procrastination, and “too tired to get out of bed.” For many businesses, but especially in shift work industries, tardiness can mean disruption and loss of profit. Deducting pay for tardiness is one solution, and is a common one. But employee incentives for punctuality serve to underscore the importance of time and attendance in a more positive way. If you’re looking into implementing an incentive program, below is a step-by-step guide to rewarding employee attendance. 1. Establish a baseline Using your time and attendance records, establish the baselines of employee attendance. Take note of how many are late, how many are absent, and how many leave work early, and on which days. Flag those with good performance and consistent violations. This will be useful later on in seeking a budget for the program, and evaluating how effective your strategies for rewarding employee attendance are. 2. Be transparent with your plans Don’t surprise your employees with new attendance policies. Remind them about your expectations on attendance and why you expect them to be followed. Quickly run through the protocols observed for unexpected tardiness and absences. Then, inform them about the attendance incentives you have planned out. This will ensure that they feel like they’re part of the team, and motivate them to participate. Lastly, remind them that the rewards don\'t mean that sick employees should feel obligated to come in. It is in the interest of the company to ensure that other employees do not fall ill as well. 3. Track time and attendance accurately Before you can start giving rewards out, you need to ensure that you’re tracking employees’ time and attendance accurately. Manual time clocks are no longer reliable, as they are susceptible to time theft. Investing in cloud-based time and attendance software saves you time and energy on processing timesheets. Download a clocking system app for free and give it a try. 4. Start rewarding employee attendance Provide free breakfast once a month. One popular way to reward punctuality is to provide free breakfast. This can be done once a month on a set day, or even more frequently, but on random days. Those who have good attendance will feel the benefits of coming in early, while those who don\'t will start thinking about it. Give out small rewards to multiple employees. Gift cards, lunch vouchers, and company apparel cost little but are always appreciated. Keeping the rewards budget-friendly will allow you to give them out to more people and more often. It\'s also a great way to keep attention on the program. Create a \"hall of fame\" for time and attendance. Publicly recognize employees who consistently come in on time and do not have unexcused absences. It will boost their morale, and hopefully inspire others to follow suit. Reward consistent performers with time off. Don\'t think of this as additional expense, because a consistent performer will have more than made up for it. This can be the high value reward given out during your end-of-year party. Include a plane ticket and hotel accommodations if you can afford it! 4. Provide consultations for violators Feedback and coaching are important parts of any rewards program. Those who fail to meet time and attendance targets could be doing so for any number of reasons, such as single parenthood, chronic illness, or even financial instability. Understanding what they are going through is instrumental to helping them perform better. 5. Evaluate your program Compare your baselines with data in six months, and then one year later. Evaluate where improvements took place, and what adjustments you can make. Don\'t forget to ask for feedback from your employees as well! Working with your employees on policies that affect them will help the company succeed in the long run.

Show Up for Success! A step-by-step guide to rewarding employee attendance

11 April 2019

Clients & Partners US    |   

The lush valleys of Pennsylvania are home to a robust agricultural industry that generates employment on 59,000 farms in every county. Due to its mild climate, rich soils, and dedicated farmers, the industry generated a direct output of $83.8 billion in 2017. Among top outputs are chicken eggs, winter wheat, potatoes, oats, rye, soybeans, and barley. But one product stands out from the rest: Pennsylvania ranks first nationally in mushroom production. With an annual yield of more than 425 million pounds, valuing more than $330.7 million per year, the mushroom industry is a key player in the state’s economy. Nobody knows the significance of mushrooms better than the owners and staff of Palumbo Foods, headquartered in Avondale, Pennsylvania. Founder Tony Palumbo, having grown up in the mushroom industry, invested in his own company in 2008. A decade later, Tony is joined by several members of his family in overseeing more than 40 staff members. They sell over 350,000 pounds of mushrooms each week. Together, they supply mushrooms and seasonal produce to customers not just in Pennsylvania, but also in Florida, North Carolina, South Carolina, Ohio, Virginia, Georgia, and Texas. Tanda asked Vice President, Shawn Palumbo about running this successful food business. Talented people behind a family business “We have a lot of talented people on the staff who really go above and beyond,” Shawn says. “And that goes from our office team to our dock employees who are building orders day and night to our over the road truck drivers. We have a lot of dedicated people and that\'s really what makes it work.\" Company founder Tony Palumbo is joined by his son, Shawn, and daughter-in-law, Kimiko. Besides providing fresh, locally grown produce, the Palumbo Foods team also emphasizes customer service. Indeed, the family business has thrived through the tight-knit relationship of the staff, not just with each other, but also with their customers. Shawn remarks, “A bunch of loyal customers believed in what Tony was looking to do and stuck with us to help us get started.  Years later, most of those customers still work with us.” Today, from locally grown mushrooms, they’ve branched out into seasonal produce like garlic, ginger, peppers, onions, cucumbers, and microgreens. Data-led improvements that matter Time is of the essence, especially in the food business. That’s where Shawn’s team encountered their biggest challenge. They thought they could make headway by keeping most of their staff in the first shift. “We always only operated with a first shift team, but we realized we were overloading them. There just was too much work for anyone to get done,” he recalls. Enter Tanda, a workforce management software with tracking and reporting capabilities. “The biggest key is visibility. Tanda gave us visibility to see where our hours were being spent and where we could place them,” he shares. From just having a first shift and seeing what needed to be done during the day, using Tanda allowed Palumbo Foods to see that they actually needed a third shift. “Looking at the numbers and seeing the physical data on paper and on the computer allowed us to make a decision that we wouldn\'t have been able to make without Tanda so to speak,” he says. The team in charge of carrying out improvements relied on Tanda to make the decision to add a third shift. The results were astounding. “They’re coming in at night getting a third of the work done, so the team during the morning shift does not have as much pressure to get everything completed,” Shawn shares. The simple change decreased production errors and increased employee morale. “They’re less stressed and they\'re more efficient. The quality has gone up to our customers as well. We\'ve seen our returns decreased,” he adds. The addition of the third shift even allowed their trucks to leave earlier, which assists in completing their deliveries within service rule hours. [caption id=\"attachment_26452\" align=\"aligncenter\" width=\"1000\"] Palumbo Foods uses Tanda to see where hours are being spent and how to improve operations[/caption] Team visibility despite the miles “When I was younger, I worked at places and you grabbed the card, you put it in the machine, you put it back.  What visibility does that give anybody?” Shawn asks, recalling the punch clocks that most businesses used decades ago, and which some still use today. For him, Tanda’s Time Clock App increased visibility and engagement with their teams who are working 2,000 miles away. “As management is in Pennsylvania, we have cameras at our Texas facility, but no one is sitting here watching the cameras all day. With Tanda, we can see what time they\'re punching in, and coming and going,” he shares. For Palumbo Foods, the increased visibility has allowed them to operate better. It linked them to a critical part of their operation without actually being there. “We could remotely monitor and verify the hours being worked and make the appropriate decisions based on that data,” he says. ,” It has also increased trust among team members. Before switching to Tanda, employee attendance caused some friction. “The staff is now operating 24/7 so staff can come and go, and sometimes it was not being noticed. It was causing issues between team members as some were showing up later and leaving earlier than others,” he notes. Now, they can look at the Tanda timesheets and resolve these conflicts easily. Growing with workforce technology In 2017, Palumbo Foods opened a facility in San Antonio, Texas, with 7 employees. They also service Pennsylvania, Ohio, North Carolina, South Carolina, Virginia, Georgia, and Florida. Now Shawn and his team are looking to open more distribution spaces and employ more staff. There’s room to grow for this small family business, and Tanda is helping them make sense of their operations. “Knowing that, at any time, we can look at these reports, from anywhere has been a big, big help for us,” he says. Pennsylvania continues to lead the mushroom production industry in the United States. Contributing to this boom is Palumbo Foods, a company that continues to flourish through its talented staff and loyal customers. As Shawn notes, “It kind of really grew this into something that no one ever expected it could be.” And with their investment in workforce technology that lets them track employees and operations accurately, they’re all set to keep providing quality produce to more customers in the years to come.

Growing Workforce Success with Palumbo Foods

2 April 2019

Feature Updates    |   

Karen is running late to work at a job site and can’t afford another strike on her record. She asks her coworker to clock in for her using her employee number and password. She arrives ten minutes late but her pay remains the same, with her employer none the wiser. This is called buddy punching and is just one of the top three ways employees commit time theft. A 2008 Nucleus Research report showed that 19% of employees admit to buddy punching. Ten minutes here and there doesn’t seem like much, but companies lose millions to time theft annually. So how can managers ensure that employees are clocking in and out when they’re supposed to? The challenge of multiple locations Inaccurate attendance tracking is common for mobile workforces. Due to the unique condition of their workplaces, timesheets may not be as accurate as they need to be. Notably, employees could be getting paid for hours they didn’t work. A 2015 study found that 43% of hourly employees surveyed admit to exaggerating their work hours. But without the right tools, there’s no way to prove otherwise. Even seemingly modern devices like fingerprint scanners are not reliable enough. They’re expensive, hard to repair, and don’t even work 100% of the time. And there are plenty of situations where they cannot be used. Employers whose staff work outside an office cannot be expected to make punch clocks and fingerprint scanners work. Construction workers, long-haul truck drivers, home care providers, and event organisers rarely report to the main office. Being off-site means employers need to rely on trust. They depend on the site manager’s or employee’s attendance reports. The accuracy of these records is questionable, regardless of the employee\'s character or performance. Human error is far too common and businesses often pay for work that was not rendered. Read more: Time Theft: Top 3 ways employees steal time and how to stop it How can you be everywhere at once? When a business has multiple locations, a manager would like to be everywhere at once. Employees are only one of several moving parts that keep the business going. But they are also the biggest expense and most difficult to keep track of. Being everywhere at once used to be impossible. Now, with GPS-enabled technology, it’s not just possible; it’s already becoming the standard in every industry. Tanda, a leading time and attendance automation platform, lets managers supervise their mobile workforce from anywhere. It does this through the GPS Clock-in feature on the Employee Scheduling App.  The Employee Scheduling App, which runs on iOS and Android devices, lets employees clock in and out from anywhere. Using it remotely will send the latitude, longitude, and employee’s photo to cloud-based timesheets. This is useful when they work at multiple sites or drive from location to location throughout the day. You can even monitor breaks through the mobile app. Access is no problem, as managers can use Tanda from desktop or mobile. You can verify every entry and ensure that there is no time theft, whether intentional or not. Read more: Facial Recognition vs Fingerprint Scanners for Time & Attendance Let automation do the work Time and attendance automation is indispensable to modern businesses. Keeping up with industry standards is no longer enough. Automation technology is one way to maintain an edge over the competition. Tanda helps businesses eliminate time theft and save millions of dollars in the process. Even businesses where traditional punch clocks and fingerprint scanners fail can revolutionize the way they monitor time. Mobile workforces will no longer be at risk of inaccurate timesheets because the GPS clock-in feature monitors it effortlessly. For construction, logistics, and home care industries, the GPS clock-in feature is a gamechanger. Managers are now able to oversee their employees and communicate any changes on one platform. Even rewarding performance is easier with attendance data to back it up. Employees too are assured that they are being paid exactly what they should be. Plus, they can check their shifts and file leave requests from wherever they are. Investing in software with a GPS clock-in feature empowers mobile workforces to perform at their best. And when they do, the business also grows with them.

GPS Clock-in: Changing the way you track your mobile workforce

28 March 2019

Rota & Compliance US    |   

“I have always been a quarter of an hour before my time, and it has made a man of me.” - Lord Horatio Nelson (1758-1805) Improving employee attendance has always been a puzzle for business owners and managers. In a 2017 CareerBuilder survey, 29% of respondents said they came in late at least once a month. 49% blame the traffic for their tardiness, 32% blame it on oversleeping, while the rest blame bad weather, procrastination, and “too tired to get out of bed.” For many businesses, but especially in shift work industries, tardiness can mean disruption and loss of profit. Deducting pay for tardiness is one solution, and is a common one. But employee incentives for punctuality serve to underscore the importance of time and attendance in a more positive way. If you’re looking into implementing an incentive program, below is a step-by-step guide to rewarding employee attendance. 1. Establish a baseline Using your time and attendance records, establish the baselines of employee attendance. Take note of how many are late, how many are absent, and how many leave work early, and on which days. Flag those with good performance and consistent violations. This will be useful later on in seeking a budget for the program, and evaluating how effective your strategies for rewarding employee attendance are. 2. Be transparent with your plans Don’t surprise your employees with new attendance policies. Remind them about your expectations on attendance and why you expect them to be followed. Quickly run through the protocols observed for unexpected tardiness and absences. Then, inform them about the attendance incentives you have planned out. This will ensure that they feel like they’re part of the team, and motivate them to participate. Lastly, remind them that the rewards don\'t mean that sick employees should feel obligated to come in. It is in the interest of the company to ensure that other employees do not fall ill as well. 3. Track time and attendance accurately Before you can start giving rewards out, you need to ensure that you’re tracking employees’ time and attendance accurately. Manual time clocks are no longer reliable, as they are susceptible to time theft. Investing in cloud-based time and attendance software saves you time and energy on processing timesheets. Download a clocking system app for free and give it a try. 4. Start rewarding employee attendance Provide free breakfast once a month. One popular way to reward punctuality is to provide free breakfast. This can be done once a month on a set day, or even more frequently, but on random days. Those who have good attendance will feel the benefits of coming in early, while those who don\'t will start thinking about it. Give out small rewards to multiple employees. Gift cards, lunch vouchers, and company apparel cost little but are always appreciated. Keeping the rewards budget-friendly will allow you to give them out to more people and more often. It\'s also a great way to keep attention on the program. Create a \"hall of fame\" for time and attendance. Publicly recognize employees who consistently come in on time and do not have unexcused absences. It will boost their morale, and hopefully inspire others to follow suit. Reward consistent performers with time off. Don\'t think of this as additional expense, because a consistent performer will have more than made up for it. This can be the high value reward given out during your end-of-year party. Include a plane ticket and hotel accommodations if you can afford it! 4. Provide consultations for violators Feedback and coaching are important parts of any rewards program. Those who fail to meet time and attendance targets could be doing so for any number of reasons, such as single parenthood, chronic illness, or even financial instability. Understanding what they are going through is instrumental to helping them perform better. 5. Evaluate your program Compare your baselines with data in six months, and then one year later. Evaluate where improvements took place, and what adjustments you can make. Don\'t forget to ask for feedback from your employees as well! Working with your employees on policies that affect them will help the company succeed in the long run.

Show Up for Success! A step-by-step guide to rewarding employee attendance

11 April 2019

Clients & Partners US    |   

The lush valleys of Pennsylvania are home to a robust agricultural industry that generates employment on 59,000 farms in every county. Due to its mild climate, rich soils, and dedicated farmers, the industry generated a direct output of $83.8 billion in 2017. Among top outputs are chicken eggs, winter wheat, potatoes, oats, rye, soybeans, and barley. But one product stands out from the rest: Pennsylvania ranks first nationally in mushroom production. With an annual yield of more than 425 million pounds, valuing more than $330.7 million per year, the mushroom industry is a key player in the state’s economy. Nobody knows the significance of mushrooms better than the owners and staff of Palumbo Foods, headquartered in Avondale, Pennsylvania. Founder Tony Palumbo, having grown up in the mushroom industry, invested in his own company in 2008. A decade later, Tony is joined by several members of his family in overseeing more than 40 staff members. They sell over 350,000 pounds of mushrooms each week. Together, they supply mushrooms and seasonal produce to customers not just in Pennsylvania, but also in Florida, North Carolina, South Carolina, Ohio, Virginia, Georgia, and Texas. Tanda asked Vice President, Shawn Palumbo about running this successful food business. Talented people behind a family business “We have a lot of talented people on the staff who really go above and beyond,” Shawn says. “And that goes from our office team to our dock employees who are building orders day and night to our over the road truck drivers. We have a lot of dedicated people and that\'s really what makes it work.\" Company founder Tony Palumbo is joined by his son, Shawn, and daughter-in-law, Kimiko. Besides providing fresh, locally grown produce, the Palumbo Foods team also emphasizes customer service. Indeed, the family business has thrived through the tight-knit relationship of the staff, not just with each other, but also with their customers. Shawn remarks, “A bunch of loyal customers believed in what Tony was looking to do and stuck with us to help us get started.  Years later, most of those customers still work with us.” Today, from locally grown mushrooms, they’ve branched out into seasonal produce like garlic, ginger, peppers, onions, cucumbers, and microgreens. Data-led improvements that matter Time is of the essence, especially in the food business. That’s where Shawn’s team encountered their biggest challenge. They thought they could make headway by keeping most of their staff in the first shift. “We always only operated with a first shift team, but we realized we were overloading them. There just was too much work for anyone to get done,” he recalls. Enter Tanda, a workforce management software with tracking and reporting capabilities. “The biggest key is visibility. Tanda gave us visibility to see where our hours were being spent and where we could place them,” he shares. From just having a first shift and seeing what needed to be done during the day, using Tanda allowed Palumbo Foods to see that they actually needed a third shift. “Looking at the numbers and seeing the physical data on paper and on the computer allowed us to make a decision that we wouldn\'t have been able to make without Tanda so to speak,” he says. The team in charge of carrying out improvements relied on Tanda to make the decision to add a third shift. The results were astounding. “They’re coming in at night getting a third of the work done, so the team during the morning shift does not have as much pressure to get everything completed,” Shawn shares. The simple change decreased production errors and increased employee morale. “They’re less stressed and they\'re more efficient. The quality has gone up to our customers as well. We\'ve seen our returns decreased,” he adds. The addition of the third shift even allowed their trucks to leave earlier, which assists in completing their deliveries within service rule hours. [caption id=\"attachment_26452\" align=\"aligncenter\" width=\"1000\"] Palumbo Foods uses Tanda to see where hours are being spent and how to improve operations[/caption] Team visibility despite the miles “When I was younger, I worked at places and you grabbed the card, you put it in the machine, you put it back.  What visibility does that give anybody?” Shawn asks, recalling the punch clocks that most businesses used decades ago, and which some still use today. For him, Tanda’s Time Clock App increased visibility and engagement with their teams who are working 2,000 miles away. “As management is in Pennsylvania, we have cameras at our Texas facility, but no one is sitting here watching the cameras all day. With Tanda, we can see what time they\'re punching in, and coming and going,” he shares. For Palumbo Foods, the increased visibility has allowed them to operate better. It linked them to a critical part of their operation without actually being there. “We could remotely monitor and verify the hours being worked and make the appropriate decisions based on that data,” he says. ,” It has also increased trust among team members. Before switching to Tanda, employee attendance caused some friction. “The staff is now operating 24/7 so staff can come and go, and sometimes it was not being noticed. It was causing issues between team members as some were showing up later and leaving earlier than others,” he notes. Now, they can look at the Tanda timesheets and resolve these conflicts easily. Growing with workforce technology In 2017, Palumbo Foods opened a facility in San Antonio, Texas, with 7 employees. They also service Pennsylvania, Ohio, North Carolina, South Carolina, Virginia, Georgia, and Florida. Now Shawn and his team are looking to open more distribution spaces and employ more staff. There’s room to grow for this small family business, and Tanda is helping them make sense of their operations. “Knowing that, at any time, we can look at these reports, from anywhere has been a big, big help for us,” he says. Pennsylvania continues to lead the mushroom production industry in the United States. Contributing to this boom is Palumbo Foods, a company that continues to flourish through its talented staff and loyal customers. As Shawn notes, “It kind of really grew this into something that no one ever expected it could be.” And with their investment in workforce technology that lets them track employees and operations accurately, they’re all set to keep providing quality produce to more customers in the years to come.

Growing Workforce Success with Palumbo Foods

2 April 2019

Feature Updates    |   

Karen is running late to work at a job site and can’t afford another strike on her record. She asks her coworker to clock in for her using her employee number and password. She arrives ten minutes late but her pay remains the same, with her employer none the wiser. This is called buddy punching and is just one of the top three ways employees commit time theft. A 2008 Nucleus Research report showed that 19% of employees admit to buddy punching. Ten minutes here and there doesn’t seem like much, but companies lose millions to time theft annually. So how can managers ensure that employees are clocking in and out when they’re supposed to? The challenge of multiple locations Inaccurate attendance tracking is common for mobile workforces. Due to the unique condition of their workplaces, timesheets may not be as accurate as they need to be. Notably, employees could be getting paid for hours they didn’t work. A 2015 study found that 43% of hourly employees surveyed admit to exaggerating their work hours. But without the right tools, there’s no way to prove otherwise. Even seemingly modern devices like fingerprint scanners are not reliable enough. They’re expensive, hard to repair, and don’t even work 100% of the time. And there are plenty of situations where they cannot be used. Employers whose staff work outside an office cannot be expected to make punch clocks and fingerprint scanners work. Construction workers, long-haul truck drivers, home care providers, and event organisers rarely report to the main office. Being off-site means employers need to rely on trust. They depend on the site manager’s or employee’s attendance reports. The accuracy of these records is questionable, regardless of the employee\'s character or performance. Human error is far too common and businesses often pay for work that was not rendered. Read more: Time Theft: Top 3 ways employees steal time and how to stop it How can you be everywhere at once? When a business has multiple locations, a manager would like to be everywhere at once. Employees are only one of several moving parts that keep the business going. But they are also the biggest expense and most difficult to keep track of. Being everywhere at once used to be impossible. Now, with GPS-enabled technology, it’s not just possible; it’s already becoming the standard in every industry. Tanda, a leading time and attendance automation platform, lets managers supervise their mobile workforce from anywhere. It does this through the GPS Clock-in feature on the Employee Scheduling App.  The Employee Scheduling App, which runs on iOS and Android devices, lets employees clock in and out from anywhere. Using it remotely will send the latitude, longitude, and employee’s photo to cloud-based timesheets. This is useful when they work at multiple sites or drive from location to location throughout the day. You can even monitor breaks through the mobile app. Access is no problem, as managers can use Tanda from desktop or mobile. You can verify every entry and ensure that there is no time theft, whether intentional or not. Read more: Facial Recognition vs Fingerprint Scanners for Time & Attendance Let automation do the work Time and attendance automation is indispensable to modern businesses. Keeping up with industry standards is no longer enough. Automation technology is one way to maintain an edge over the competition. Tanda helps businesses eliminate time theft and save millions of dollars in the process. Even businesses where traditional punch clocks and fingerprint scanners fail can revolutionize the way they monitor time. Mobile workforces will no longer be at risk of inaccurate timesheets because the GPS clock-in feature monitors it effortlessly. For construction, logistics, and home care industries, the GPS clock-in feature is a gamechanger. Managers are now able to oversee their employees and communicate any changes on one platform. Even rewarding performance is easier with attendance data to back it up. Employees too are assured that they are being paid exactly what they should be. Plus, they can check their shifts and file leave requests from wherever they are. Investing in software with a GPS clock-in feature empowers mobile workforces to perform at their best. And when they do, the business also grows with them.

GPS Clock-in: Changing the way you track your mobile workforce

28 March 2019

Most Popular

Tanda

Why Fingerprint Scanners don’t work for Time & Attendance

The ability to quickly identify and verify individuals has been a crucial skill in human society, since the start of civilisation. Where previously face-to-face recognition would have sufficed in tribes and small villages, thanks to today’s rapidly growing global population we require more tools to quickly identify who someone is. In the workplace the need to identify individuals is particularly important, as it’s often tied to staff attendance, payroll, and workplace security. Throughout the years various solutions have been used to verify staff attendance from paper timesheets, to the Bundy Clock, to fingerprint and biometric scanners. Despite the best efforts of some die-hard fans, the fingerprint scanner has reached its limit, being surpassed by the electronic time clock. With so many other solutions available at our fingertips, why are some people so desperately clinging to their fingerprint scanner? Surely we’ve all seen enough spy movies to know fingerprint scanners aren’t foolproof, let alone feasible in today’s day and age where most of the fun comes from trying to fool the system. And yet, it’s something that we still occasionally hear, “why don’t you have fingerprint scanners?” So to put the debate to rest once and for all, here are three reasons why fingerprint scanners don’t work. And before you start saying, ‘but what about this…” here are three great reasons why the electronic time clock has surpassed the fingerprint scanner. 3 Reasons why fingerprint scanners don’t work to track staff attendance 1. They’re Expensive No matter which way you look at it, fingerprint scanners are expensive equipment. Despite the fact that the technology has been around for years, the cost of the device still remains relatively high, potentially setting you back a few thousand dollars. In addition to the device, the cost of the integration between the scanner and corresponding system can be expensive to build. The scanners are delicate, and aren’t always built to handle the hundreds of fingerprints pressed onto them throughout their lifetime. Which brings me to my next point... 2. They’re Unreliable Unlike your favourite FBI crime-show encryption-grade biometric scanners, workplace fingerprint scanners are notoriously unreliable. In order to correctly identify and record an individual, fingerprint scanners require a clear image or impression of your fingerprint. Fingers that are dirty, greasy, cold or wet for example, often don’t register on the scanner, making it hard to both clock out, and verify the individual. Employers who prefer to use fingerprint scanners, do so because they think it’s easier than remembering a passcode. However should the fingerprint scanner fail to register the scan, some systems will request a passcode. Not only is this an additional hassle to staff who are trying simply to clock in or out, but it also opens the window to time theft through buddy clocking. 3. Maintenance is a pain As previously mentioned, fingerprint scanners are not cheap. They’re a costly purchase, and are even more expensive to repair or replace when they wear out. Repairing a broken scanner requires a specialised technician, and often costly parts. On the occasion that it is easier to replace than repair, users often run into more problems as they are not readily available at your local JB Hi-Fi or electronics outlet. On top of this, users often experience issues around the device’s durability, which lead to additional maintenance costs and ultimately a new device down the track. Introducing the 21st Century solution Electronic time clocks are the most robust, user-friendly, and affordable solution to record staff attendance. According to the Interactive Advertising Bureau (IAB), 11.2 million Australians owned a tablet device in 2015. It’s therefore no surprise that table based time clocks like Tanda are taking off in popularity amongst Australia’s workforce, thanks to their ease of use, and reliability. By utilising a tablet device, they provide an effective and consistent solution to time theft as well as streamlining your entire payroll process. 3 Reasons why electronic time clocks are the market leading solution: 1. Affordability Tablets in their various forms have started to become more commonplace in businesses of all sizes. This is thanks to more core business functions such as POS, inventory, and payment processing, becoming available on tablet devices. This technology is providing business owners with greater mobility to engage with customers, as well as streamlining core business activities in one device. Time Clock tablets are easily accessible, affordable and present a number of additional benefits to a business looking to improve their customer offering. 2. Robust and reliable. Thanks to the prevalence of tablet usage, most people are familiar with how to use a tablet and how they should be treated. Tablets are touch-screen based and as such built to handle lots of little fingers pushing and tapping the screen. Tanda’s Time Clock verifies staff attendance through photos and PIN code verification. Which means that unlike a fingerprint scanner, it doesn’t matter if staff have dirty or wet fingers, they’ll still be able to clock out the first time around. The timestamp and photo verification also make it quick and easy for managers and business owners to quickly check that the right person has clocked in and out for the correct shift. 3. Cloud-based for more options Using a cloud-based Time Clock solution like Tanda provides users with more options, which enable rather than restrict the user. Software maintenance and upgrades are not required, as they’re done automatically in the system. Devices are easy to replace and interchangeable, and should the system connection be disrupted, all clock in data is stored locally and uploaded to the cloud later. In addition to this, as a backup, users can access the Time Clock app through a browser on a desktop. Using a cloud solution to track staff attendance provides unparalleled opportunities to streamline additional business administration tasks, as well as providing greater insight into labour costs, staff punctuality and staff engagement. Workplaces are busy places, and managers have much better things to spend their time on than trying to get the fingerprint scanner to work. Using electronic Time Clocks to track employee attendance allows staff to clock in quickly and efficiently, so that they can get out of the backroom and working in your business. Because at the end of the day, you need a system that is affordable, reliable, and accessible, so that you can get on with paying staff and focusing on your business.

Feature Updates

New Tanda Time Clock

Today we\'re excited to announce the upcoming release of a newly redesigned Tanda Employee Time Clock. Addressing the problem of recording accurate employee Time and Attendance is core to ensuring we service you, our customers. This is why, on the 29th of January 2019, an update to both iOS and Android will be released on the respective app stores. Any update from the app stores from the 29th of January onwards will download this new Time Clock. The new Time Clock features a bunch of improvements that are expanded upon below: A new redesign Clock breaks with break buttons Portrait & Landscape Orientation Smart shift status Facial detection Easier device reporting To get this new Time Clock now - download the Beta on both Android and iOS. Redesign New colours, new design and some obvious layout changes have been perfected and refined for this new Time Clock. A zappy keypad now sits on a deep navy background that ripples blue waves to the rounded edge of each button. Successful entry opens a vibrant and compact user interface that pops with judicious colours. A thin-blue timer encapsulates the \'close\' button and indicates when the Time Clock screen times out - gleefully sliding all contents away. Employee\'s information is smartly displayed within the shift card and clocked times are swiftly populated upon each action. This is the Time Clock of the future. Get Beta versions now. Clock Breaks with Break Buttons The Time Clock will automatically show/hide break buttons based on the Settings enabled in your My Tanda account. If your My Tanda account doesn\'t allow staff to clock breaks - your Time Clock will display just \'Clock in\' and \'Clock out\' buttons automatically. Read more on Displaying Break Buttons or our blog post on the release of multi-breaks. See it in action below: Portrait & Landscape Orientation Dock your tablet in whatever orientation suits. The new Time Clock will dock and send photos in portrait, landscape and even upside-down (charging ports are sometimes in funky spots). All features will work as expected. Smart Shift Status Knowing what stage of a shift you\'re in helps Timesheet reporting and accuracy. That\'s why we\'ve made the Time Clock smarter in detecting a shift status (whether it\'s started, on a break, near completion) to automatically render the correct button action. This will go a long way in answering common questions staff have: what button should I press? was I on a break or already clocked in? how long was the break I just took? and providing instant clarity during a shift. Facial Detection Making sure the correct staff are at work at the correct time is important for your business. Equally important is making sure the correct staff are clocking in. As an introduction for much cooler things to come, both iOS and Android support facial detection on the Time Clock. Device Reporting We want our customers to successfully manage their business, not their Tanda accounts. That\'s why we\'ve made reporting device information about your Time Clock as simple and as fast as  possible to Tanda Support and technical staff to help us assist you debug any issues. Read more about how to Send Device Info to Tanda. The Wrap This new Time Clock will provide quicker clarity to employees throughout their shift and help support the entire shift cycle. Users on Android 5.0+ and iOS Devices 9.0+ can download the Beta version right now and get clocking in. The Time Clock will be released in full for everyone on January 29th 2019 - to prepare for this release. Ensure you have: Your 8 digit setup code or login details prepared All pending clock ins sent prior to updating Read the FAQ If you have any questions, please contact support@tanda.co.

Events & Media AU Industry Insights US

Domino’s and Tanda: Building the Workforces of the Future

Brisbane-based company Tanda has today announced a business partnership with Domino’s Pizza Enterprises Limited, to automate and optimise the company’s payroll process. The partnership will assist Domino’s in empowering its franchisees with the right technology and tools to efficiently manage rostering and payroll as a competitive edge. Tanda Director Tasmin Trezise said he is excited about the partnership. “Tanda is proud to be working collaboratively with Domino’s to build the future of workforce management, and this represents an exciting step towards using technology to shape enterprise workplaces,” said Mr Trezise. “Domino’s is an agile and forward-thinking company who are leading the way in terms of innovation, whether this is through their drone delivery services or re-imagining their labour supply chain management.” The partnership between the two companies will see a roll out of Tanda\'s software to over 700 stores across Australia and New Zealand. Domino’s Australia and New Zealand CEO Nick Knight said the Company was looking forward to making franchisee’s lives easier with the efficient time and attendance program. “We are always looking to use the latest innovative technology in everything that we do as a Company – this from delivery to customers and for systems and processes with franchisees,” said Mr Knight. “Rolling out Tanda in stores across Australia and New Zealand will allow our franchisees to efficiently roster and record team member’s attendance so we look forward to reaping the benefits of the innovative program.” Trezise explained that Domino’s franchisees would soon see incredible benefits after the working relationship with Tanda begins. “This partnership will empower Domino’s franchisees with a greater understanding and insight into their labour costs so they are able to make smarter and more informed business decisions whilst having comfort that their payroll complies with current awards and enterprise agreements. “The fact that Domino’s and other Australian businesses are using new technology like Tanda is a testament to Australia’s growing success as an innovative nation.” Domino’s partnership with Tanda began in the Company’s dedicated innovation space, the DLAB, which was designed to encourage out of the box thinking. From local corner cafes to global workforces, Tanda is revolutionising the world of rostering and payroll one shift at a time. About Tanda Tanda is a scalable workforce management SaaS, that is helping businesses to unlock efficiency and productivity gains through more effective labour force management. For more information, visit www.tanda.co About Domino’s Domino’s Pizza Enterprises Limited is the master franchisor for the Domino’s brand in Australia, New Zealand, Belgium, France, The Netherlands, Japan and Germany. Across these seven markets, DPE and its franchisees operate over 2,000 stores. For more information, please visit www.dominos.com.au For further information, media enquiries or images contact: Bridget Mahon Marketing Communications Officer Email: bridget@tanda.co

Editor's Picks

Tanda    |   

Time Theft: Top 3 ways employees steal time and how to stop it

The loss of productivity and profits due to time theft has been an enduring problem for many employers across industries. It can come in many forms, from clocking out too early to slacking off at work. While it can be hard to determine exactly how much it costs, a 2017 PollFish survey revealed that the U.S. economy loses approximately $373 million to time theft every year. This is true everywhere else, not just in the US. Paying unproductive employees for their time can make companies lose millions. Below are the top 3 ways employees steal time, and what you can do about it. 1. Buddy Punching The Problem: Buddy punching occurs when one employee clocks in or out for another as a favour. Employees do this to avoid being reprimanded. They often believe that this act is not inappropriate, as it only affects a few minutes of the total hours. But some employees use buddy punching to get paid for hours or even days they didn’t work. This is more prevalent in off-site locations where monitoring systems are lax. A 2008 Nucleus Research report showed that 19% of employees admit to buddy punching. The Solution: Confirming the identity of the person clocking in or out is the easiest way to solve buddy punching. Previously, employers opted for fingerprint clock in technology but this has become less popular with increasingly strict biometric privacy laws. In fact, a data privacy complaint was filed in Illinois against a biometric equipment provider. Because of this, photo-verified clock ins are the safest way to confirm an employee’s identity. A manager can monitor if a clock in matches the employee via cloud data, regardless of where they are working. Read more: Why Fingerprint Scanners Don’t Work for Time and Attendance 2. Time Clock Deception The Problem: Time clock deception, or timesheet falsification, happens when an employee inflates the hours they worked. A 2015 American Payroll Association (APA) study found that 43% of hourly employees surveyed admit to exaggerating the amount of time they work during their shifts. Further, a shocking 25% of employees surveyed report more hours than they actually worked more than 75% of the time. APA estimates that a business that pays out $1 million in annual payroll could be losing up to $70,000 each year due to timesheet falsification. The Solution: Manual forms of timesheet monitoring is the most susceptible to deception. Companies who allow employees to write down their own clock ins and outs will often have no way of knowing whether the information is accurate or not. Even 30 minutes of falsified timesheets can already cost money for businesses. The only solution is to invest in a program that accurately records clock ins and outs, and generates timesheets at the same time. Tanda’s workforce compliant timesheets even calculates precise shift costs using either a managed award or EBA. Read more: The Digital Workforce Success Revolution: Why you need to shift to cloud-based HR today 3. Extended Breaks The Problem: Employees can sometimes take breaks longer and more frequently than they’re supposed to. For many companies, a 30-minute break extension, or five 10-minute smoke breaks, may not seem much. When done large-scale however, it can have a real impact on productivity. Smoke breaks in particular accounted for the highest cost in lost productivity, according to a 2013 Ohio State University study. The study further suggested that U.S. businesses pay almost $6,000 per year extra for each employee who smokes. The Solution: Enabling employees to clock in or out for their breaks is one way to shift responsibility for their time to them. Because automated time clock solutions can be programmed to accommodate breaks, this will come at no extra cost, and will enable businesses to monitor employee breaks better. But because this affects compensation, employers should take care to abide by laws that apply to breaks. They should also ensure that they are not deducting pay illegally. Conveniently, Tanda’s system is able to flag anomalies in breaks, and makes sure the pay interpretation is always legally compliant, wherever you are in the world. Read more: Only a Matter of Time: Punctuality and attendance in multicultural workplaces To eliminate time theft, it is essential to create a work environment with the resources to monitor and prevent it. Investing in the right software will take care of many of the administrative issues that contribute to letting time theft slide by. After these systems are in place, it is also important to increase employee engagement by making sure your onboarding process is effective, and rewarding attendance the right way. These strategies will enrich the work experience and drive productivity to benefit both the employees and the business as a whole.

Industry Insights US    |   

How this retailer increased profit by $8.9m from rostering more hours

There has been a lot of speculation on why we are losing retailers so fast. An interesting research piece from the US presented an alternative hypothesis that generalises the issue down to rostering for profit rather than rostering to control costs. For context – If you were given the choice of increasing revenue by 5% or reducing costs by 5% in order to create the most profitable outcome, what would choose? A “back of the hand” calculation would show that reducing costs increases profit more than the equivalent uptick in revenue. Accordingly, most retailers choose option two. This makes sense if you assume the two scenarios are independent of each other, but what if the cost was your employees? This is where the problems arise. For industries like retail, where staff have a direct impact on sales, it’s not as simple of a question as cutting costs to increase profit. In a study led by Professor Marshall Fisher from Wharton, he and his research team constructed a conceptual model from historical data to identify stores within a US-based retail chain that had the highest potential to benefit from increased labour spend. Importantly, the strategy was actually implemented at 168 retail sites over a 26-week period to validate the model, with the retailer electing to implement the strategy further. The result: A near $8.9 million increase in profit of the stores included. The labour cost challenge The challenge in allocating labour budgets lies in the tradeoff between the known immediate payroll cost and the less certain increase in sales that could be achieved with more staff on hand. The researchers point out that retail managers have a tendency to overweigh the decision to reduce the known payroll cost than the less certain increase in sales which could be achieved by allocating additional labour spend. The labour budget death spiral The study highlights the limitation of the most common retail strategy — setting labour budgets as a portion of sales. Fisher points out that this approach creates a circular problem by failing to take into account how store labour spend can positively impact sales, with the worst case leading to a spiraling effect of reduced sales forecasts reducing labour spend which reduces sales further and so on. Quantifying the impact of labour spend on revenue Creating labour budgets that are designed to maximise profit requires retailers to know on a store-by-store basis the correlation between labour-spend and sales. One way to do this is by looking at times when staffing levels deviate from the original schedule. If ten staff were scheduled on a particular day, but on that day only eight turned up, did sales also decrease by the same portion? If not, by how much? If the answer to the above is that sales didn’t decrease at all, the store is likely overstaffed. If there is a measurable impact, the inverse scenario is likely true and the store may be losing sales by being understaffed. This is the same approach used in the study, which found the relationship between random staffing deviations and impacts on sales was statistically significant. Results showed an increase in labour spend pointed to increased sales at varying degrees, depending on known store attributes. Implementing the strategy for profit The study identified stores in a US retail chain which had the highest market potential, making them good candidates for an increased labour spend. The market potential factored in attributes like average basket value and proximity to competitors, which would create scenarios that allow workers to have the highest impact on converting sales. In the study, 168 stores were selected this way, then allocated a 10% increased labour budget over a 26-week period, of which 75% of the increase was actually consumed in practice by the stores. The outcome was a 4.5% increase in revenue at the impacted stores and resulting in a near $8.9 million profit increase. Learning from the strategy The study shows empirically why the common practice of setting labour budgets as a fixed proportion of forecasted revenue is often self-defeating when applied in a retail setting. An opportunity exists to all retailers to leverage this same profit-centric model for defining labour budgets. The data required is available to all retailers however, it may just be a matter of leveraging that information with the right systems. An integrated forecasting strategy that integrates foot traffic, sales, and employee scheduling data is a practical opportunity afforded to retailers of any size to optimise their labour resource allocations. The interesting part is, Fisher’s research is readily available to all retailers who are looking to drift away from the traditional method of fixing labor budget rosters. The next step is to get this method of labour resource allocation battle tested in the Australian markets. Stay tuned. Up next: What is the Contingent Workforce and how can you leverage it in your business?

Industry Insights

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How to Avoid Timesheet Mistakes (FREE Timesheet Calculator!)

Josh, a manager at a local restaurant, is doing his payroll. He has 30 employees working different shifts at different wage rates. They had to do overtime a couple of days because the restaurant was pretty busy. A couple of people missed their shifts and he doesn’t know why. They have a time clock, but […]

A Manager’s Guide to Modern Employee Scheduling

When you think of the average American worker, who comes to mind? Did you imagine a waitress on her second shift in a big city bar? Or did you picture a plant worker in an automobile factory? Over 80 million workers aged 16 and above work in these types of jobs and are paid at […]

Employee Scheduling

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Building a Solid Shift: Predictive Scheduling Laws across the US

Even with the advent of online shopping, brick-and-mortar stores still line the streets of many American cities. These stores command a powerful share of the market. An estimated 15% of Americans are employed in these retail establishments, supporting millions of families across the country. Retail workers typically work unstable schedules to match labor to incoming […]

Your Guide to Parental Leave Laws

Today we’re going to take a closer look at how Australia, the UK, and the US implement maternity and paternity leave. Australia Parental Leave According to the Australian Fair Work Ombudsman website, employees are entitled to 12 months of unpaid parental leave when they or their spouse or partner gives birth. Regular employees are qualified […]

Product Updates

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Introducing the Tanda Mobile App!

  Tanda now has a mobile app, this means your employees have one simple location where they can see exactly when they are working and also let their managers know when they are unavailable or would like to file for leave. What your staff can do right now with the app As of now, your […]

Tanda Time Clock Now Available for the iPhone

We at Tanda are excited to let you know that our Time Clock application is now available for the iPhone. This new version adds on our existing Android, iPad, and desktop time clocks. And just like those, this has the same set of features. It lets staff clock in with their unique PIN and a […]

Clients & Partners

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Growing Workforce Success with Palumbo Foods

The lush valleys of Pennsylvania are home to a robust agricultural industry that generates employment on 59,000 farms in every county. Due to its mild climate, rich soils, and dedicated farmers, the industry generated a direct output of $83.8 billion in 2017. Among top outputs are chicken eggs, winter wheat, potatoes, oats, rye, soybeans, and […]

Success Checks in at Coffeyville’s Sleep Inn and Suites

The charming city of Coffeyville, Kansas is a Bradbury novel come to life. From the striped storefront awnings, to the wooden balustrades of its brick buildings, the city’s history literally lines the streets. Formerly a frontier settlement on the Verdigris River, it was an oil and manufacturing town that played a large role in the […]

Editor's Picks

Tanda    |   

Time Theft: Top 3 ways employees steal time and how to stop it

The loss of productivity and profits due to time theft has been an enduring problem for many employers across industries. It can come in many forms, from clocking out too early to slacking off at work. While it can be hard to determine exactly how much it costs, a 2017 PollFish survey revealed that the U.S. economy loses approximately $373 million to time theft every year. This is true everywhere else, not just in the US. Paying unproductive employees for their time can make companies lose millions. Below are the top 3 ways employees steal time, and what you can do about it. 1. Buddy Punching The Problem: Buddy punching occurs when one employee clocks in or out for another as a favour. Employees do this to avoid being reprimanded. They often believe that this act is not inappropriate, as it only affects a few minutes of the total hours. But some employees use buddy punching to get paid for hours or even days they didn’t work. This is more prevalent in off-site locations where monitoring systems are lax. A 2008 Nucleus Research report showed that 19% of employees admit to buddy punching. The Solution: Confirming the identity of the person clocking in or out is the easiest way to solve buddy punching. Previously, employers opted for fingerprint clock in technology but this has become less popular with increasingly strict biometric privacy laws. In fact, a data privacy complaint was filed in Illinois against a biometric equipment provider. Because of this, photo-verified clock ins are the safest way to confirm an employee’s identity. A manager can monitor if a clock in matches the employee via cloud data, regardless of where they are working. Read more: Why Fingerprint Scanners Don’t Work for Time and Attendance 2. Time Clock Deception The Problem: Time clock deception, or timesheet falsification, happens when an employee inflates the hours they worked. A 2015 American Payroll Association (APA) study found that 43% of hourly employees surveyed admit to exaggerating the amount of time they work during their shifts. Further, a shocking 25% of employees surveyed report more hours than they actually worked more than 75% of the time. APA estimates that a business that pays out $1 million in annual payroll could be losing up to $70,000 each year due to timesheet falsification. The Solution: Manual forms of timesheet monitoring is the most susceptible to deception. Companies who allow employees to write down their own clock ins and outs will often have no way of knowing whether the information is accurate or not. Even 30 minutes of falsified timesheets can already cost money for businesses. The only solution is to invest in a program that accurately records clock ins and outs, and generates timesheets at the same time. Tanda’s workforce compliant timesheets even calculates precise shift costs using either a managed award or EBA. Read more: The Digital Workforce Success Revolution: Why you need to shift to cloud-based HR today 3. Extended Breaks The Problem: Employees can sometimes take breaks longer and more frequently than they’re supposed to. For many companies, a 30-minute break extension, or five 10-minute smoke breaks, may not seem much. When done large-scale however, it can have a real impact on productivity. Smoke breaks in particular accounted for the highest cost in lost productivity, according to a 2013 Ohio State University study. The study further suggested that U.S. businesses pay almost $6,000 per year extra for each employee who smokes. The Solution: Enabling employees to clock in or out for their breaks is one way to shift responsibility for their time to them. Because automated time clock solutions can be programmed to accommodate breaks, this will come at no extra cost, and will enable businesses to monitor employee breaks better. But because this affects compensation, employers should take care to abide by laws that apply to breaks. They should also ensure that they are not deducting pay illegally. Conveniently, Tanda’s system is able to flag anomalies in breaks, and makes sure the pay interpretation is always legally compliant, wherever you are in the world. Read more: Only a Matter of Time: Punctuality and attendance in multicultural workplaces To eliminate time theft, it is essential to create a work environment with the resources to monitor and prevent it. Investing in the right software will take care of many of the administrative issues that contribute to letting time theft slide by. After these systems are in place, it is also important to increase employee engagement by making sure your onboarding process is effective, and rewarding attendance the right way. These strategies will enrich the work experience and drive productivity to benefit both the employees and the business as a whole.

Industry Insights US    |   

How this retailer increased profit by $8.9m from rostering more hours

There has been a lot of speculation on why we are losing retailers so fast. An interesting research piece from the US presented an alternative hypothesis that generalises the issue down to rostering for profit rather than rostering to control costs. For context – If you were given the choice of increasing revenue by 5% or reducing costs by 5% in order to create the most profitable outcome, what would choose? A “back of the hand” calculation would show that reducing costs increases profit more than the equivalent uptick in revenue. Accordingly, most retailers choose option two. This makes sense if you assume the two scenarios are independent of each other, but what if the cost was your employees? This is where the problems arise. For industries like retail, where staff have a direct impact on sales, it’s not as simple of a question as cutting costs to increase profit. In a study led by Professor Marshall Fisher from Wharton, he and his research team constructed a conceptual model from historical data to identify stores within a US-based retail chain that had the highest potential to benefit from increased labour spend. Importantly, the strategy was actually implemented at 168 retail sites over a 26-week period to validate the model, with the retailer electing to implement the strategy further. The result: A near $8.9 million increase in profit of the stores included. The labour cost challenge The challenge in allocating labour budgets lies in the tradeoff between the known immediate payroll cost and the less certain increase in sales that could be achieved with more staff on hand. The researchers point out that retail managers have a tendency to overweigh the decision to reduce the known payroll cost than the less certain increase in sales which could be achieved by allocating additional labour spend. The labour budget death spiral The study highlights the limitation of the most common retail strategy — setting labour budgets as a portion of sales. Fisher points out that this approach creates a circular problem by failing to take into account how store labour spend can positively impact sales, with the worst case leading to a spiraling effect of reduced sales forecasts reducing labour spend which reduces sales further and so on. Quantifying the impact of labour spend on revenue Creating labour budgets that are designed to maximise profit requires retailers to know on a store-by-store basis the correlation between labour-spend and sales. One way to do this is by looking at times when staffing levels deviate from the original schedule. If ten staff were scheduled on a particular day, but on that day only eight turned up, did sales also decrease by the same portion? If not, by how much? If the answer to the above is that sales didn’t decrease at all, the store is likely overstaffed. If there is a measurable impact, the inverse scenario is likely true and the store may be losing sales by being understaffed. This is the same approach used in the study, which found the relationship between random staffing deviations and impacts on sales was statistically significant. Results showed an increase in labour spend pointed to increased sales at varying degrees, depending on known store attributes. Implementing the strategy for profit The study identified stores in a US retail chain which had the highest market potential, making them good candidates for an increased labour spend. The market potential factored in attributes like average basket value and proximity to competitors, which would create scenarios that allow workers to have the highest impact on converting sales. In the study, 168 stores were selected this way, then allocated a 10% increased labour budget over a 26-week period, of which 75% of the increase was actually consumed in practice by the stores. The outcome was a 4.5% increase in revenue at the impacted stores and resulting in a near $8.9 million profit increase. Learning from the strategy The study shows empirically why the common practice of setting labour budgets as a fixed proportion of forecasted revenue is often self-defeating when applied in a retail setting. An opportunity exists to all retailers to leverage this same profit-centric model for defining labour budgets. The data required is available to all retailers however, it may just be a matter of leveraging that information with the right systems. An integrated forecasting strategy that integrates foot traffic, sales, and employee scheduling data is a practical opportunity afforded to retailers of any size to optimise their labour resource allocations. The interesting part is, Fisher’s research is readily available to all retailers who are looking to drift away from the traditional method of fixing labor budget rosters. The next step is to get this method of labour resource allocation battle tested in the Australian markets. Stay tuned. Up next: What is the Contingent Workforce and how can you leverage it in your business?

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