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Tanda    |   

Many US managers struggle with creating a good work schedule. There are always multiple things to consider before publishing shifts for the week. But you can’t take too long, because in some states, predictive scheduling is already in effect. This means you need to give advance notice when posting a schedule. This ranges from 48 hours to 2 weeks, depending on state law. It’s likely that more states will have similar laws in the future. So US managers need to keep track of not just workers’ skills and availability but also logistical and legal requirements. You also need to make sure that the labor cost doesn’t hurt the company’s bottom line. Too much to think about? Not really, if you have a good work schedule template. What makes a good work schedule template? In the past, US managers had to schedule everything manually. They would draw up the week’s schedule on paper and leave it on a board for the employees to see. In case there were changes, it was difficult to communicate with them. And when the time came to pay employees, each time card would be scrutinized to create paychecks. Even for small companies, all of this would take hours and hours of administrative work. For larger companies, entire departments would be dedicated to the task. Today, managers use online work scheduling software to optimize the process. Read more: 5 Benefits of Using Time and Attendance Software Start with a simple work schedule template A simple work schedule template is a game changer when it comes to eliminating paperwork. Organize shifts and see how much employees will need to be paid for the day. You can also publish shifts by sharing this work schedule template via Google Sheets. You can also talk to your employees through the comment feature for any changes in their schedule. Add comments to an active cell or view all comments on simple work schedule template by clicking the speech box icon beside the share button. This means less work and easier communication between you and your employees! Read more: Can an Employee Scheduling App change your Business? Use an online work scheduling software app An online work scheduling software app doesn’t just help you plan shifts. It also helps you stay within budget, track demand for staff, monitor attendance, and communicate with employees. In most cases, it comes with a time clock calculator that eliminates the need to compute wages yourself. It impacts all areas of business from day-to-day operations to planning for the year. Take advantage of it to eliminate time theft, allow GPS clock-in for mobile employees, and update schedules from anywhere! Businesses that made the change see a huge difference in operations and profits within just months. Read more: Angel Assistance Spreads its Wings for Families in Atlanta Don’t let scheduling take time Using an online work scheduling software lets you spend less time in the back office so you can focus on what matters most. You can balance labor costs with delivering the customer promise at a fraction of what it costs now. But transitioning to workforce technology doesn’t have to happen all at once. Try it out with our free work schedule template first and see what difference it can make. Then you can upgrade to our online work scheduling software for 14 days, no credit card required. We’re ready to help you explore the full range of features that will revolutionise how you do business. Looking for a free work schedule template? Ready to upgrade to online work scheduling software? Start your free 14-day trial now and get one step closer to workforce success! No credit card required.

Work Schedule Template: Eliminating paperwork for US managers

17 June 2019

Industry Insights    |   

Every year, hundreds of businesses go under because of ineffective shift planning. When a shift isn’t staffed with the correct number of people, customers are disappointed and revenue is lost. In fact, 60% of consumers would stop doing business with a company if they are not met with friendly or satisfactory service. Staff level should always be able to respond to the changing demand. This is especially true in shift work industries, where staff is required almost 24/7. That’s why optimizing the schedule is a necessary investment. Businesses today use tools such as an employee scheduling app to track wage costs and cover shifts better. Three ways an employee scheduling app can change your business An employee scheduling app doesn’t just help you plan shifts. It also helps you stay within budget, track demand for staff, monitor attendance, and communicate with employees. In most cases, it comes with a time clock calculator that eliminates the need to compute wages yourself. It impacts all areas of business from day-to-day operations to planning for the year. Check out the three ways work scheduling software can change your business below! 1. Eliminate time and wage theft Time theft occurs when an employee is paid for time they have not worked. Wage theft, on the other hand, occurs when the company fails to pay the employee the right wages. Both issues tie back to inaccurate time and attendance. Every time the incorrect clock-in or out is recorded, either time theft or wage theft can occur. Similarly, badly computed timesheets opens the company up to these problems. Work scheduling software automates all these functions to protect your company from liabilities down the line. Read more: Wage Theft in the US: How to stay compliant with labor laws 2. Allow GPS clock-in for mobile employees Inaccurate attendance tracking is common for mobile workforces. Due to the unique condition of their workplaces, timesheets may not be as accurate as they need to be. A 2015 study found that 43% of hourly employees surveyed admit to exaggerating their work hours. Even the best time clock calculator can’t monitor mobile employees. GPS clock-in is a game changing feature that comes with Tanda’s employee scheduling app. Employees clock in and out from any job site. Using it remotely will send the latitude, longitude, and employee’s photo to cloud-based timesheets. Pay accurately, wherever your employees clock in from! Read more: GPS Clock-in: Changing the way you track your mobile workforce 3. Update schedules from anywhere Every manager has experienced being buried under paperwork. When this happens, you pay more attention to timesheets and payroll than what really matters -- your people. This is the fastest way to become alienated not just from employees but also from customers. But today, this doesn’t need to happen.  Tanda’s employee scheduling app gives managers the information they need to run a shift on their mobile device. Paperwork will be a thing of the past and managers can stay on the frontline without worrying about administrative work. Read more:  Four Ways to Keep your Managers on the Frontline Our work scheduling software features automatic notifications and tools to respond to changes throughout the day. Managers can see who’s coming in for the day and when they start work. They can edit shifts without needing to sit down at a computer. They can even notify staff when new schedules are published, or when there are vacant shifts to fill. It doesn’t matter how many teams and venues a manager is handling because they can all be accessed from a mobile phone. They will be able to adjust schedules based on the flow of customers and other observations on the ground. How to invest in an employee scheduling app Getting started on your first employee scheduling app is an exciting experience. There are plenty of features that can be customized to fit your business. Shift work industries are likely to benefit from the various ways to handle schedules on the mobile app. Managers can spend less time in the back office and more time training employees. Investing in work scheduling software today can help you keep up with modern business demands. They can bridge the gap between you and your employees and provide you the data you need to become more profitable in the future. Ready to see how an employee scheduling app can change your business? Start your free 14-day trial with Tanda today! No credit card required.

Can an Employee Scheduling App change your Business?

7 June 2019

Tanda    |   

Managers juggle different roles throughout the day. They set goals, coach employees, monitor performance, and control budgets and expenses. When they don’t do it effectively, employees become frustrated and can’t perform their best. In fact, a worldwide survey revealed that 40% of employees are dissatisfied at work due to a lack of help and support from their boss. Uncertainty about the workplace’s vision or strategy and heavy workload also factor into employee dissatisfaction. You can bet that this is because of an ineffective manager who doesn’t spend time on the frontline with employees. There are a couple of reasons why this is bad for any business. When managers aren’t on the frontline as often as they should be, they’re left guessing about day-to-day operations. They miss out on observing team dynamics and employee satisfaction. Engaging customers or responding to complaints about products and services is harder. And they become increasingly out of touch with both their team and customers. As a consequence, they don’t see why costs blow up and can’t figure out how to increase sales. The bottom line is that managers need to spend a significant amount of time on the ground. Few problems in service-based industries can be solved from behind a computer. So how can you keep your managers on the frontline? 1. Keep your managers mobile Don’t let your managers get stuck behind a desk. Keep admin tasks short by bringing it right to their smartphones. Tanda’s employee scheduling app gives managers the information they need to run a shift through their mobile device. It features automatic notifications and tools to respond to changes throughout the day. Managers can see who’s coming in for the day and when they start work. They can edit shifts without needing to sit down at a computer. They can even notify staff when new schedules are published, or when there are vacant shifts to fill. It doesn’t matter how many teams and venues a manager is handling because they can all be accessed from a mobile phone. They will be able to adjust rosters based on the flow of customers and other observations on the ground. Read more: Peak Season Rostering: How to use data to meet demand and raise profit 2. Keep an eye on staffing in real time Monitoring late staff and breaks, substituting unavailable staff, and calling in extra help are all part of running a shift. That’s where Key Alerts comes in. Key Alerts helps you make sure that staff stick to their rostered hours. It lets you know who clocks-in or out late, doesn’t take breaks, or takes breaks too long. Key Alerts, which comes for free with Tanda’s mobile scheduling app, also flags managers if staff are approaching overtime. Managers don’t have to sit at their desktop or constantly check their app to see who’s not in. The alerts come automatically every time. All bases are always covered with Key Alerts so managers can focus on helping employees identify ways to improve the business. 3. Lessen paperwork with Time Clock Questions Are employees clocking in too early without informing their supervisor? Are they consistently staying back into overtime without a known reason?  Instead of manually contacting staff about this and clarifying why, Time Clock Questions does this automatically. The feature asks staff relevant questions about their shift when they clock-in and -out of their rostered hours. You can customise questions and answer options to facilitate the process. Now there’s no need to call up staff manually to verify their reasons. The faster managers can complete timesheets or timecards, the faster they can get back to the frontline. Free download: Overcoming Employee Challenges in Shift Work Industries 4. Stay ahead with Shift Replacements Absences are inevitable, and good managers know that every unfilled shift adds burden to other team members and compromises overall performance. With Shift Replacements, managers can see which employees have indicated they won’t be able to work a shift. Once a replacement has been requested by an employee, the manager can go into Shift Replacements on their app. The number of replacements that need action is shown as a red bubble. Managers can offer these shifts to all available people on that team or just to specific people. Overtime, hours, and other information is shown to managers so that they don\'t get any nasty surprises in payroll. With calling for replacements out of the way, managers can devote time and effort to other more important tasks. Keep your managers on the frontline Managers need reliable data to get their work done. Looking at the numbers after a day’s work is good. But looking at what’s behind the numbers is better. Ideally, managers should be able to address issues in real time rather than at the end of the day. Rosters, sales, demand, and staff engagement all affect how well the team does. But many managers are swamped with paperwork. They’re spending more time in the back office than on the frontline with their staff. Managers who are unable to spend time training employees and engaging clients will not be able to have a clear idea of how to improve the business. Indeed, time spent in your office as a frontline manager is wasted time. Tanda helps keep managers in the frontline with several features made with shift work in mind. Gone are the days when managers are burdened with hours and hours in the back office. And the less time you spend on paperwork, the more time you have to pay attention to things that really matter. Managing staff, engaging customers, and growing the business are easier with the right technology. No matter how competitive the business landscape is, managers on the frontline will make a difference. Investing in workforce management technology to empower your managers gets you closer to cementing your place in your industry. Want to eliminate tedious tasks and keep your managers on the frontline? Start your free 14-day trial with Tanda today! No credit card required.

Four Ways to Keep your Managers on the Frontline

16 May 2019

Tanda    |   

Many US managers struggle with creating a good work schedule. There are always multiple things to consider before publishing shifts for the week. But you can’t take too long, because in some states, predictive scheduling is already in effect. This means you need to give advance notice when posting a schedule. This ranges from 48 hours to 2 weeks, depending on state law. It’s likely that more states will have similar laws in the future. So US managers need to keep track of not just workers’ skills and availability but also logistical and legal requirements. You also need to make sure that the labor cost doesn’t hurt the company’s bottom line. Too much to think about? Not really, if you have a good work schedule template. What makes a good work schedule template? In the past, US managers had to schedule everything manually. They would draw up the week’s schedule on paper and leave it on a board for the employees to see. In case there were changes, it was difficult to communicate with them. And when the time came to pay employees, each time card would be scrutinized to create paychecks. Even for small companies, all of this would take hours and hours of administrative work. For larger companies, entire departments would be dedicated to the task. Today, managers use online work scheduling software to optimize the process. Read more: 5 Benefits of Using Time and Attendance Software Start with a simple work schedule template A simple work schedule template is a game changer when it comes to eliminating paperwork. Organize shifts and see how much employees will need to be paid for the day. You can also publish shifts by sharing this work schedule template via Google Sheets. You can also talk to your employees through the comment feature for any changes in their schedule. Add comments to an active cell or view all comments on simple work schedule template by clicking the speech box icon beside the share button. This means less work and easier communication between you and your employees! Read more: Can an Employee Scheduling App change your Business? Use an online work scheduling software app An online work scheduling software app doesn’t just help you plan shifts. It also helps you stay within budget, track demand for staff, monitor attendance, and communicate with employees. In most cases, it comes with a time clock calculator that eliminates the need to compute wages yourself. It impacts all areas of business from day-to-day operations to planning for the year. Take advantage of it to eliminate time theft, allow GPS clock-in for mobile employees, and update schedules from anywhere! Businesses that made the change see a huge difference in operations and profits within just months. Read more: Angel Assistance Spreads its Wings for Families in Atlanta Don’t let scheduling take time Using an online work scheduling software lets you spend less time in the back office so you can focus on what matters most. You can balance labor costs with delivering the customer promise at a fraction of what it costs now. But transitioning to workforce technology doesn’t have to happen all at once. Try it out with our free work schedule template first and see what difference it can make. Then you can upgrade to our online work scheduling software for 14 days, no credit card required. We’re ready to help you explore the full range of features that will revolutionise how you do business. Looking for a free work schedule template? Ready to upgrade to online work scheduling software? Start your free 14-day trial now and get one step closer to workforce success! No credit card required.

Work Schedule Template: Eliminating paperwork for US managers

17 June 2019

Industry Insights    |   

Every year, hundreds of businesses go under because of ineffective shift planning. When a shift isn’t staffed with the correct number of people, customers are disappointed and revenue is lost. In fact, 60% of consumers would stop doing business with a company if they are not met with friendly or satisfactory service. Staff level should always be able to respond to the changing demand. This is especially true in shift work industries, where staff is required almost 24/7. That’s why optimizing the schedule is a necessary investment. Businesses today use tools such as an employee scheduling app to track wage costs and cover shifts better. Three ways an employee scheduling app can change your business An employee scheduling app doesn’t just help you plan shifts. It also helps you stay within budget, track demand for staff, monitor attendance, and communicate with employees. In most cases, it comes with a time clock calculator that eliminates the need to compute wages yourself. It impacts all areas of business from day-to-day operations to planning for the year. Check out the three ways work scheduling software can change your business below! 1. Eliminate time and wage theft Time theft occurs when an employee is paid for time they have not worked. Wage theft, on the other hand, occurs when the company fails to pay the employee the right wages. Both issues tie back to inaccurate time and attendance. Every time the incorrect clock-in or out is recorded, either time theft or wage theft can occur. Similarly, badly computed timesheets opens the company up to these problems. Work scheduling software automates all these functions to protect your company from liabilities down the line. Read more: Wage Theft in the US: How to stay compliant with labor laws 2. Allow GPS clock-in for mobile employees Inaccurate attendance tracking is common for mobile workforces. Due to the unique condition of their workplaces, timesheets may not be as accurate as they need to be. A 2015 study found that 43% of hourly employees surveyed admit to exaggerating their work hours. Even the best time clock calculator can’t monitor mobile employees. GPS clock-in is a game changing feature that comes with Tanda’s employee scheduling app. Employees clock in and out from any job site. Using it remotely will send the latitude, longitude, and employee’s photo to cloud-based timesheets. Pay accurately, wherever your employees clock in from! Read more: GPS Clock-in: Changing the way you track your mobile workforce 3. Update schedules from anywhere Every manager has experienced being buried under paperwork. When this happens, you pay more attention to timesheets and payroll than what really matters -- your people. This is the fastest way to become alienated not just from employees but also from customers. But today, this doesn’t need to happen.  Tanda’s employee scheduling app gives managers the information they need to run a shift on their mobile device. Paperwork will be a thing of the past and managers can stay on the frontline without worrying about administrative work. Read more:  Four Ways to Keep your Managers on the Frontline Our work scheduling software features automatic notifications and tools to respond to changes throughout the day. Managers can see who’s coming in for the day and when they start work. They can edit shifts without needing to sit down at a computer. They can even notify staff when new schedules are published, or when there are vacant shifts to fill. It doesn’t matter how many teams and venues a manager is handling because they can all be accessed from a mobile phone. They will be able to adjust schedules based on the flow of customers and other observations on the ground. How to invest in an employee scheduling app Getting started on your first employee scheduling app is an exciting experience. There are plenty of features that can be customized to fit your business. Shift work industries are likely to benefit from the various ways to handle schedules on the mobile app. Managers can spend less time in the back office and more time training employees. Investing in work scheduling software today can help you keep up with modern business demands. They can bridge the gap between you and your employees and provide you the data you need to become more profitable in the future. Ready to see how an employee scheduling app can change your business? Start your free 14-day trial with Tanda today! No credit card required.

Can an Employee Scheduling App change your Business?

7 June 2019

Tanda    |   

Managers juggle different roles throughout the day. They set goals, coach employees, monitor performance, and control budgets and expenses. When they don’t do it effectively, employees become frustrated and can’t perform their best. In fact, a worldwide survey revealed that 40% of employees are dissatisfied at work due to a lack of help and support from their boss. Uncertainty about the workplace’s vision or strategy and heavy workload also factor into employee dissatisfaction. You can bet that this is because of an ineffective manager who doesn’t spend time on the frontline with employees. There are a couple of reasons why this is bad for any business. When managers aren’t on the frontline as often as they should be, they’re left guessing about day-to-day operations. They miss out on observing team dynamics and employee satisfaction. Engaging customers or responding to complaints about products and services is harder. And they become increasingly out of touch with both their team and customers. As a consequence, they don’t see why costs blow up and can’t figure out how to increase sales. The bottom line is that managers need to spend a significant amount of time on the ground. Few problems in service-based industries can be solved from behind a computer. So how can you keep your managers on the frontline? 1. Keep your managers mobile Don’t let your managers get stuck behind a desk. Keep admin tasks short by bringing it right to their smartphones. Tanda’s employee scheduling app gives managers the information they need to run a shift through their mobile device. It features automatic notifications and tools to respond to changes throughout the day. Managers can see who’s coming in for the day and when they start work. They can edit shifts without needing to sit down at a computer. They can even notify staff when new schedules are published, or when there are vacant shifts to fill. It doesn’t matter how many teams and venues a manager is handling because they can all be accessed from a mobile phone. They will be able to adjust rosters based on the flow of customers and other observations on the ground. Read more: Peak Season Rostering: How to use data to meet demand and raise profit 2. Keep an eye on staffing in real time Monitoring late staff and breaks, substituting unavailable staff, and calling in extra help are all part of running a shift. That’s where Key Alerts comes in. Key Alerts helps you make sure that staff stick to their rostered hours. It lets you know who clocks-in or out late, doesn’t take breaks, or takes breaks too long. Key Alerts, which comes for free with Tanda’s mobile scheduling app, also flags managers if staff are approaching overtime. Managers don’t have to sit at their desktop or constantly check their app to see who’s not in. The alerts come automatically every time. All bases are always covered with Key Alerts so managers can focus on helping employees identify ways to improve the business. 3. Lessen paperwork with Time Clock Questions Are employees clocking in too early without informing their supervisor? Are they consistently staying back into overtime without a known reason?  Instead of manually contacting staff about this and clarifying why, Time Clock Questions does this automatically. The feature asks staff relevant questions about their shift when they clock-in and -out of their rostered hours. You can customise questions and answer options to facilitate the process. Now there’s no need to call up staff manually to verify their reasons. The faster managers can complete timesheets or timecards, the faster they can get back to the frontline. Free download: Overcoming Employee Challenges in Shift Work Industries 4. Stay ahead with Shift Replacements Absences are inevitable, and good managers know that every unfilled shift adds burden to other team members and compromises overall performance. With Shift Replacements, managers can see which employees have indicated they won’t be able to work a shift. Once a replacement has been requested by an employee, the manager can go into Shift Replacements on their app. The number of replacements that need action is shown as a red bubble. Managers can offer these shifts to all available people on that team or just to specific people. Overtime, hours, and other information is shown to managers so that they don\'t get any nasty surprises in payroll. With calling for replacements out of the way, managers can devote time and effort to other more important tasks. Keep your managers on the frontline Managers need reliable data to get their work done. Looking at the numbers after a day’s work is good. But looking at what’s behind the numbers is better. Ideally, managers should be able to address issues in real time rather than at the end of the day. Rosters, sales, demand, and staff engagement all affect how well the team does. But many managers are swamped with paperwork. They’re spending more time in the back office than on the frontline with their staff. Managers who are unable to spend time training employees and engaging clients will not be able to have a clear idea of how to improve the business. Indeed, time spent in your office as a frontline manager is wasted time. Tanda helps keep managers in the frontline with several features made with shift work in mind. Gone are the days when managers are burdened with hours and hours in the back office. And the less time you spend on paperwork, the more time you have to pay attention to things that really matter. Managing staff, engaging customers, and growing the business are easier with the right technology. No matter how competitive the business landscape is, managers on the frontline will make a difference. Investing in workforce management technology to empower your managers gets you closer to cementing your place in your industry. Want to eliminate tedious tasks and keep your managers on the frontline? Start your free 14-day trial with Tanda today! No credit card required.

Four Ways to Keep your Managers on the Frontline

16 May 2019

Most Popular

Tanda

What you need to know about the Casual Conversion Clause

On 1 October 2018, the Fair Work Commission announced that a new casual conversion clause will be included in 80+ modern awards across Australia. What does it mean? Casual conversion is a right given to regular casual staff to request for full-time or part-time employment status, given certain prerequisites. In the awards, a ‘regular casual employee’ is: “A casual employee who has, in the preceding period of 12 months, worked a pattern of hours on an ongoing basis which, without significant adjustment, the employee could continue to perform as a full-time employee or part-time employee under the provisions of this award.” Businesses whose awards fall under mandate are required to advise their casual employees of this clause. This does not require employers to offer conversion to their eligible employees; rather, the clause entitles all eligible employees the right to request for conversion. Who can apply? The clause allows casual workers to apply for conversion if: They have  been working for the business for twelve (12) months; and Their work pattern is an ongoing number of hours over the past year, which can be continued without adjustment upon conversion to full-time or part-time. Employers must provide casual employees with a copy of the casual conversion clause within their first year of initial engagement with the business. Casual employees who are eligible to apply should request their employers in writing. Can applications be rejected? Yes, applications can be rejected. Reasonable grounds include: A significant adjustment of work hours for the employee in order to accommodate their full-time or part-time employment status; The employee worked for short periods and/or irregular shifts or hours; and The position of the casual employee will cease to exist in the foreseeable future. Rejection of applications can be done, given that both employee and employer have discussed the decision. Should employers not convert a casual employee, a written refusal must be provided, indicating the reasonable grounds of rejection. Read more: What is the Contingent Workforce and how can you leverage it in your business? What awards are covered? The introduction of the clause covers 80+ modern awards, including: Hospitality Industry (General) Award 2010; Food, Beverage and Tobacco Manufacturing Award 2010; Manufacturing and Associated Industries and Occupations Award 2010; Building & Construction General On-site Award 2010; Concrete Products Award 2010; Electrical, Electronic & Communications Contracting Award 2010; Graphic Arts, Printing and Publishing Award 2010; Plumbing and Fire Sprinklers Award 2010; Textile, Clothing, Footwear and Associated Industries Award 2010; and Vehicle Manufacturing, Repair, Services and Retail Award 2010 To check if your business is included, click here. What should your business do next? It’s important to keep in mind that Fair Work’s decision does not require businesses to convert casual employees in all cases where a casual employee makes a request for conversion to their employer.  For this reason, it’s important to understand the criteria for casual conversion and understand what your obligations are when employees meet these requirements. If you or your business falls under the new clause, here are the steps you can take to stay compliant: Check your modern award or enterprise agreement. Awards with existing clauses for casual conversion may have different requirements. Check your award for the exact rules in your industry. Create a casual conversion letter. You can also download a copy here. Notify your employees. Make sure you give your casual staff (employed as of 1 October 2018) a copy of the final letter. Record the outcome of the casual conversion offer. Whether they accept or reject the offer, keep copies of their written responses for future reference. If you are unsure how the casual conversion clause affects your business, call the Fair Work Infoline on 13 13 94 or visit www.fairwork.gov.au To make sure you stay updated with the latest news on awards, employment, and compliance, subscribe to our newsletter today.

Feature Updates

Domino’s and Tanda: Building the Workforces of the Future

Brisbane-based company Tanda has today announced a business partnership with Domino’s Pizza Enterprises Limited, to automate and optimise the company’s payroll process. The partnership will assist Domino’s in empowering its franchisees with the right technology and tools to efficiently manage rostering and payroll as a competitive edge. Tanda Director Tasmin Trezise said he is excited about the partnership. “Tanda is proud to be working collaboratively with Domino’s to build the future of workforce management, and this represents an exciting step towards using technology to shape enterprise workplaces,” said Mr Trezise. “Domino’s is an agile and forward-thinking company who are leading the way in terms of innovation, whether this is through their drone delivery services or re-imagining their labour supply chain management.” The partnership between the two companies will see a roll out of Tanda\'s software to over 700 stores across Australia and New Zealand. Domino’s Australia and New Zealand CEO Nick Knight said the Company was looking forward to making franchisee’s lives easier with the efficient time and attendance program. “We are always looking to use the latest innovative technology in everything that we do as a Company – this from delivery to customers and for systems and processes with franchisees,” said Mr Knight. “Rolling out Tanda in stores across Australia and New Zealand will allow our franchisees to efficiently roster and record team member’s attendance so we look forward to reaping the benefits of the innovative program.” Trezise explained that Domino’s franchisees would soon see incredible benefits after the working relationship with Tanda begins. “This partnership will empower Domino’s franchisees with a greater understanding and insight into their labour costs so they are able to make smarter and more informed business decisions whilst having comfort that their payroll complies with current awards and enterprise agreements. “The fact that Domino’s and other Australian businesses are using new technology like Tanda is a testament to Australia’s growing success as an innovative nation.” Domino’s partnership with Tanda began in the Company’s dedicated innovation space, the DLAB, which was designed to encourage out of the box thinking. From local corner cafes to global workforces, Tanda is revolutionising the world of rostering and payroll one shift at a time. About Tanda Tanda is a scalable workforce management SaaS, that is helping businesses to unlock efficiency and productivity gains through more effective labour force management. For more information, visit www.tanda.co About Domino’s Domino’s Pizza Enterprises Limited is the master franchisor for the Domino’s brand in Australia, New Zealand, Belgium, France, The Netherlands, Japan and Germany. Across these seven markets, DPE and its franchisees operate over 2,000 stores. For more information, please visit www.dominos.com.au For further information, media enquiries or images contact: Bridget Mahon Marketing Communications Officer Email: bridget@tanda.co

Editor's Picks

Industry Insights US    |   

How this retailer increased profit by $8.9m from rostering more hours

There has been a lot of speculation on why we are losing retailers so fast. An interesting research piece from the US presented an alternative hypothesis that generalises the issue down to rostering for profit rather than rostering to control costs. For context – If you were given the choice of increasing revenue by 5% or reducing costs by 5% in order to create the most profitable outcome, what would choose? A “back of the hand” calculation would show that reducing costs increases profit more than the equivalent uptick in revenue. Accordingly, most retailers choose option two. This makes sense if you assume the two scenarios are independent of each other, but what if the cost was your employees? This is where the problems arise. For industries like retail, where staff have a direct impact on sales, it’s not as simple of a question as cutting costs to increase profit. In a study led by Professor Marshall Fisher from Wharton, he and his research team constructed a conceptual model from historical data to identify stores within a US-based retail chain that had the highest potential to benefit from increased labour spend. Importantly, the strategy was actually implemented at 168 retail sites over a 26-week period to validate the model, with the retailer electing to implement the strategy further. The result: A near $8.9 million increase in profit of the stores included. The labour cost challenge The challenge in allocating labour budgets lies in the tradeoff between the known immediate payroll cost and the less certain increase in sales that could be achieved with more staff on hand. The researchers point out that retail managers have a tendency to overweigh the decision to reduce the known payroll cost than the less certain increase in sales which could be achieved by allocating additional labour spend. The labour budget death spiral The study highlights the limitation of the most common retail strategy — setting labour budgets as a portion of sales. Fisher points out that this approach creates a circular problem by failing to take into account how store labour spend can positively impact sales, with the worst case leading to a spiraling effect of reduced sales forecasts reducing labour spend which reduces sales further and so on. Quantifying the impact of labour spend on revenue Creating labour budgets that are designed to maximise profit requires retailers to know on a store-by-store basis the correlation between labour-spend and sales. One way to do this is by looking at times when staffing levels deviate from the original schedule. If ten staff were scheduled on a particular day, but on that day only eight turned up, did sales also decrease by the same portion? If not, by how much? If the answer to the above is that sales didn’t decrease at all, the store is likely overstaffed. If there is a measurable impact, the inverse scenario is likely true and the store may be losing sales by being understaffed. This is the same approach used in the study, which found the relationship between random staffing deviations and impacts on sales was statistically significant. Results showed an increase in labour spend pointed to increased sales at varying degrees, depending on known store attributes. Implementing the strategy for profit The study identified stores in a US retail chain which had the highest market potential, making them good candidates for an increased labour spend. The market potential factored in attributes like average basket value and proximity to competitors, which would create scenarios that allow workers to have the highest impact on converting sales. In the study, 168 stores were selected this way, then allocated a 10% increased labour budget over a 26-week period, of which 75% of the increase was actually consumed in practice by the stores. The outcome was a 4.5% increase in revenue at the impacted stores and resulting in a near $8.9 million profit increase. Learning from the strategy The study shows empirically why the common practice of setting labour budgets as a fixed proportion of forecasted revenue is often self-defeating when applied in a retail setting. An opportunity exists to all retailers to leverage this same profit-centric model for defining labour budgets. The data required is available to all retailers however, it may just be a matter of leveraging that information with the right systems. An integrated forecasting strategy that integrates foot traffic, sales, and employee scheduling data is a practical opportunity afforded to retailers of any size to optimise their labour resource allocations. The interesting part is, Fisher’s research is readily available to all retailers who are looking to drift away from the traditional method of fixing labor budget rosters. The next step is to get this method of labour resource allocation battle tested in the Australian markets. Stay tuned. Up next: What is the Contingent Workforce and how can you leverage it in your business?

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Industry Insights US    |   

How this retailer increased profit by $8.9m from rostering more hours

There has been a lot of speculation on why we are losing retailers so fast. An interesting research piece from the US presented an alternative hypothesis that generalises the issue down to rostering for profit rather than rostering to control costs. For context – If you were given the choice of increasing revenue by 5% or reducing costs by 5% in order to create the most profitable outcome, what would choose? A “back of the hand” calculation would show that reducing costs increases profit more than the equivalent uptick in revenue. Accordingly, most retailers choose option two. This makes sense if you assume the two scenarios are independent of each other, but what if the cost was your employees? This is where the problems arise. For industries like retail, where staff have a direct impact on sales, it’s not as simple of a question as cutting costs to increase profit. In a study led by Professor Marshall Fisher from Wharton, he and his research team constructed a conceptual model from historical data to identify stores within a US-based retail chain that had the highest potential to benefit from increased labour spend. Importantly, the strategy was actually implemented at 168 retail sites over a 26-week period to validate the model, with the retailer electing to implement the strategy further. The result: A near $8.9 million increase in profit of the stores included. The labour cost challenge The challenge in allocating labour budgets lies in the tradeoff between the known immediate payroll cost and the less certain increase in sales that could be achieved with more staff on hand. The researchers point out that retail managers have a tendency to overweigh the decision to reduce the known payroll cost than the less certain increase in sales which could be achieved by allocating additional labour spend. The labour budget death spiral The study highlights the limitation of the most common retail strategy — setting labour budgets as a portion of sales. Fisher points out that this approach creates a circular problem by failing to take into account how store labour spend can positively impact sales, with the worst case leading to a spiraling effect of reduced sales forecasts reducing labour spend which reduces sales further and so on. Quantifying the impact of labour spend on revenue Creating labour budgets that are designed to maximise profit requires retailers to know on a store-by-store basis the correlation between labour-spend and sales. One way to do this is by looking at times when staffing levels deviate from the original schedule. If ten staff were scheduled on a particular day, but on that day only eight turned up, did sales also decrease by the same portion? If not, by how much? If the answer to the above is that sales didn’t decrease at all, the store is likely overstaffed. If there is a measurable impact, the inverse scenario is likely true and the store may be losing sales by being understaffed. This is the same approach used in the study, which found the relationship between random staffing deviations and impacts on sales was statistically significant. Results showed an increase in labour spend pointed to increased sales at varying degrees, depending on known store attributes. Implementing the strategy for profit The study identified stores in a US retail chain which had the highest market potential, making them good candidates for an increased labour spend. The market potential factored in attributes like average basket value and proximity to competitors, which would create scenarios that allow workers to have the highest impact on converting sales. In the study, 168 stores were selected this way, then allocated a 10% increased labour budget over a 26-week period, of which 75% of the increase was actually consumed in practice by the stores. The outcome was a 4.5% increase in revenue at the impacted stores and resulting in a near $8.9 million profit increase. Learning from the strategy The study shows empirically why the common practice of setting labour budgets as a fixed proportion of forecasted revenue is often self-defeating when applied in a retail setting. An opportunity exists to all retailers to leverage this same profit-centric model for defining labour budgets. The data required is available to all retailers however, it may just be a matter of leveraging that information with the right systems. An integrated forecasting strategy that integrates foot traffic, sales, and employee scheduling data is a practical opportunity afforded to retailers of any size to optimise their labour resource allocations. The interesting part is, Fisher’s research is readily available to all retailers who are looking to drift away from the traditional method of fixing labor budget rosters. The next step is to get this method of labour resource allocation battle tested in the Australian markets. Stay tuned. Up next: What is the Contingent Workforce and how can you leverage it in your business?

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