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How to Use a Shift Rota Template to Manage Frontline Employees

Everywhere we go, whatever service or product we buy, there are frontline employees who provide us services. Frontline employees are those who directly interact with customers. They perform all kinds of roles to deliver the customer promise. This includes answering phone inquiries, assisting in-store clients, performing consultancy work, and fulfilling maintenance jobs. For many businesses, […]

What is Pro Rata Leave? Why does it matter for UK employees?

Are you a new manager trying to work out pro rata leave? Or are you an experienced business owner hiring more staff? Whatever stage your business is in, almost all your employees are entitled to pro rata leave. This means computing the leave entitlement of every single employee.  It also means managing their annual leave […]

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