Interview Pack: Hotel Manager

Qualifications

Qualifications are not only based on diplomas, certificates or degrees, but also on skills qualifying the candidate to excel in the position. The skills should be relevant to the positions, and if the candidate provides a skill that is impressive, but not relevant, it is not a qualifying skill.Here, hard and soft skills are equally important. Working with children can be difficult and the candidate has to have a passion for children and their development.

  • “Which skill, would you say, qualifies you for this job?”
  • “What is your greatest weakness. What are you doing to improve on it/ overcome it?”
  • “Why did you get into this line of work?”
  • “Have you ever had a bad experience while staying at a hotel? What happened?”

Achievements

Discussion of professional achievements can put the candidate at ease and calm their nerves. It can give you a sense of where their skills lie and how they tie into the vacant position.

  • “What are you most proud of achieving, and why?”
  • “Tell me about a moment that you were most proud of in your previous position and why.”

Challenges They Faced

Overcoming challenges in the workplace isn’t industry specific. This question suits every interview as it will give you a good sense of the candidates’ ability to solve problems and make decisions.

  • “Tell me about a challenge you faced in your previous employment. How did you overcome it?”
  • “What is the most difficult part of being a hotel manager?”

Time Management

Time management is an essential skill for every level of employee to have. Excellent time management allows the candidate to fully manage their resources, while being flexible and still producing quality work. These employees won’t panic in a situation that will require extra time and attention, as they would have allowed themselves time to focus on a crisis, if and when it arises.

  • “How do you get to all your daily tasks and the issues that pop up?”
  • “There’s an angry customer at the front desk and 2 department heads have requested to see you urgently. How do you prioritise these?”

Communication

Excellent communication, verbal and written, is important to make sure operations go smoothly. Hotel managers need to be able to communicate effectively with their teams, as well as know how to communicate with guests and clients well.

  • “How would you deal with noise complaints, where refunds were requested from several neighbours?”
  • “How do you communicate to a staff member to step back while you are dealing with an angry customer?”
    “Which department in the hotel needs most of your attention and why?”

Company Culture

Asking questions related to your company culture will make it easy to judge if the candidate will fit in well with your company or not.

  • “Tell me more about you”
  • “Where do you see yourself in 5 – 10 years?”
  • “What do you enjoy the most about working with young children?”
  • “What is the most rewarding part of being a Hotel Manager?”

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