Show Up for Success! A step-by-step guide to rewarding employee attendance
“I have always been a quarter of an hour before my time, and it has made a man of me.” – Lord Horatio Nelson (1758-1805)
Improving employee attendance has always been a puzzle for business owners and managers. In a 2017 CareerBuilder survey, 29% of respondents said they came in late at least once a month. 49% blame the traffic for their tardiness, 32% blame it on oversleeping, while the rest blame bad weather, procrastination, and “too tired to get out of bed.” For many businesses, but especially in shift work industries, tardiness can mean disruption and loss of profit.
Deducting pay for tardiness is one solution, and is a common one. But employee incentives for punctuality serve to underscore the importance of time and attendance in a more positive way. If you’re looking into implementing an incentive program, below is a step-by-step guide to rewarding employee attendance.
1. Establish a baseline
Using your time and attendance records, establish the baselines of employee attendance. Take note of how many are late, how many are absent, and how many leave work early, and on which days. Flag those with good performance and consistent violations. This will be useful later on in seeking a budget for the program, and evaluating how effective your strategies for rewarding employee attendance are.
2. Be transparent with your plans
Don’t surprise your employees with new attendance policies. Remind them about your expectations on attendance and why you expect them to be followed. Quickly run through the protocols observed for unexpected tardiness and absences. Then, inform them about the attendance incentives you have planned out. This will ensure that they feel like they’re part of the team, and motivate them to participate. Lastly, remind them that the rewards don’t mean that sick employees should feel obligated to come in. It is in the interest of the company to ensure that other employees do not fall ill as well.
3. Track time and attendance accurately
Before you can start giving rewards out, you need to ensure that you’re tracking employees’ time and attendance accurately. Manual time clocks are no longer reliable, as they are susceptible to time theft. Investing in cloud-based time and attendance software saves you time and energy on processing timesheets. Download a clocking system app for free and give it a try.
4. Start rewarding employee attendance
- Provide free breakfast once a month. One popular way to reward punctuality is to provide free breakfast. This can be done once a month on a set day, or even more frequently, but on random days. Those who have good attendance will feel the benefits of coming in early, while those who don’t will start thinking about it.
- Give out small rewards to multiple employees. Gift cards, lunch vouchers, and company apparel cost little but are always appreciated. Keeping the rewards budget-friendly will allow you to give them out to more people and more often. It’s also a great way to keep attention on the program.
- Create a “hall of fame” for time and attendance. Publicly recognize employees who consistently come in on time and do not have unexcused absences. It will boost their morale, and hopefully inspire others to follow suit.
- Reward consistent performers with time off. Don’t think of this as additional expense, because a consistent performer will have more than made up for it. This can be the high value reward given out during your end-of-year party. Include a plane ticket and hotel accommodations if you can afford it!
4. Provide consultations for violators
Feedback and coaching are important parts of any rewards program. Those who fail to meet time and attendance targets could be doing so for any number of reasons, such as single parenthood, chronic illness, or even financial instability. Understanding what they are going through is instrumental to helping them perform better.
5. Evaluate your program
Compare your baselines with data in six months, and then one year later. Evaluate where improvements took place, and what adjustments you can make. Don’t forget to ask for feedback from your employees as well! Working with your employees on policies that affect them will help the company succeed in the long run.
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How to Eliminate Time Theft
Time theft is an unfortunate reality for many business owners. It can have huge impacts on labour costs as well as staff productivity and morale. Without the correct tools and systems, time theft can be difficult to catch, and even harder to stamp out. What is time theft? Time theft occurs when an employee bills for time they have not worked, or accepts remuneration for time that has not been attributed to work. The most common causes of time theft include: Staff running late to work and fudging start times. Staff staying late after work to accrue unauthorised overtime or allowances. Staff taking extended breaks. A team member clocks out for another team member. Staff not submitting correct hours for leave requests or sick pay. How much is time theft costing your business? Labour is often regarded as one of the biggest expenses in running a business, alongside cost of goods and utilities. For industries that rely heavily on high staffing numbers, such as hospitality, it is particularly important that managers are not only creating rotas to meet labour budgets and KPIs, but also take control to enforce the schedule. Unfortunately, when time theft is left unchecked it can cause unexpected additional costs, including reduced staff productivity, profitability, and can negatively impact staff who do the right thing. Even time theft that isn’t malicious can add up. For example, according to a study conducted by Tanda, the average business has approximately five minutes misappropriated every shift, just from staff clocking in or out late.* While five minutes may sound negligible, it can quickly add up over a month and even a year. For example: A team of 30 employees working five days a week could rack up an additional 50 hours/month in misappropriated time. This could end up costing the business approximately £227/ month and over £3,324/ year (based on the average minimum wage for April 2017). How do you eliminate time theft? While most employers would like to believe that their staff are honest and trustworthy when filling out their timesheets, there are unfortunately a few who ruin it for everyone. Systems such as paper timesheets, excel spreadsheets, or outdated Bundy clocks, are highly susceptible to allowing time theft in a business. They fail to accurately track staff attendance due to their lack of verification and functionality. This is because there is no way to confirm that staff finished and started when they say they did, or that they were in fact the ones who signed off their timesheet in the first place. Using a cloud-based time and attendance system is the only way to get accurate staff attendance records, verify that the correct staff member finished at the correct time, and ensure staff are not overpaid for work that wasn’t completed. So what should you look for when implementing a time and attendance system to combat time theft in your business? 5 Must-have Time and Attendance System Features to Eliminate Time Theft 1. Time Clock with Photo Verification A time and attendance system must have a time clock device, and use both photo verification and a PIN code to confirm that the correct staff member has clocked in. This provides an indisputable solution to prevent staff getting their friends to clock in for them, or clocking in late. Fingerprint scanners will not stop time theft, and have many issues that will prevent it from working effectively. 2. Smart Rounding Now you might be thinking, surely staff could still tinker with a time clock system, if they clock in early claiming to have worked? Enter the beauty of smart rounding. Smart rounding prevents staff from taking advantage of clocking in early or late when they haven’t been working. It is customisable and can round to the minute for staff clock ins and outs. This stops “accidental” time theft from staff clocking in before their shift starts, and clocking out after they have stopped working. 3. Complex Award Interpretation As time and attendance is closely linked to payroll, it’s extremely important that your system is able to comprehend any number of complex pay scenarios. For example, staff that stay back late, skip their break, or work over night may incur overtime or penalty rates. Thus, an Award Interpretation system must be able to transparently identify different types of overtime, penalty rates, and allowances if it is to prevent time theft. 4. Predict Correct Staff Ratios A great time and attendance system should be able to not only record when staff start and finish work, but how many staff you need for the shift. Paying staff for the hours they actually work is the first step in optimising your labour costs. The second step works to improve your labour efficiencies by predicting the optimum number of staff required for the shift, ensuring that you’re not over or understaffed. This type of predictive analytics software is the latest method for businesses to ensure their labour costs are under control. 5. Fast & Simple Timesheets Using an electronic time and attendance system is pointless unless you are able to immediately generate timesheets from it. It is also vital that the system is cloud based, allowing you to easily approve timesheets from anywhere. These timesheets should be easy to use and quick to approve by utilising technology such as autosave, fast editing, and cognitive payroll. This will allow you to complete your payroll in minutes, not hours or days. Time theft, if not managed accordingly, has the potential cost business owners thousands of dollars every year. It is therefore important that business owners implement simple, yet effective measures, such as electronic time-keeping devices, and integrated time and attendance systems to combat time theft. Improving staff attendance tracking results in greater productivity and profitability, and can provide valuable insights into how your team works.
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Illinois Supermarket Chain Sued for Millions over Using Biometric Data for Time Clocks
As reported by Supermarket News, Mariano’s, a Chicago-based supermarket chain, is currently facing multiple lawsuits for their alleged violation of the Illinois Biometric Information Privacy Act. Also known as BIPA, the law, among other provisions, explicitly prohibits any private entity to collect biometric data without the owner’s permission. It also mandates the private entity to protect biometric data within reasonable care. Former employees of the supermarket chain claim that their employer violated the BIPA when they were required, without obtaining prior written permission, to record their attendance with their fingerprint on a biometric time clock. The plaintiffs also claim that the employer never provided a written document that outlined the specific purpose of data collection, how it will be stored, and how it will be destroyed. Damages could reach up to 10 million US dollars (or around 8 million pounds.) The Burden for Biometric Time Clock Users Biometric time clocks are favoured by a lot of businesses for its accuracy. However, unlike company IDs, people can’t request for a replacement fingerprint (or a new iris) if the biometric data fall into the wrong hands. That’s why it wasn’t a surprise that the state of Illinois passed a law that strictly restricts its use. This can prove to be more burdensome than beneficial to any business owner who is using biometric time clocks in their business. Time Clock Software: Accuracy Without the Hassle Tanda’s time clock software accurately tracks employee time and attendance without the need for biometric data. The application takes a photo* of employees as they clock in and out and stores it with their digital timesheets. At any time, managers and business owners can review it to verify their attendance. And all employee information is encrypted and stored securely in data centres with best-in-class security protocols. Biometric time clocks can potentially give your business more problems than benefits in the long run. Switching to a time clock software such as Tanda gives you the accuracy you need for time attendance, plus other features, with zero stress. *Photos are not considered as “biometric identifiers” by the BIPA
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Improve Employee Attendance with a Rewards Program
Tardiness can be a pressing problem for businesses. Having a person or two late for work means that some tasks can’t be done on time. And for businesses such as retail stores and restaurants, your staff will have a hard time covering for customers if some people are late for their shift. According to a CareerBuilder survey, 29% of respondents admitted that they were late for work at least once a month. 49% blame the traffic for their tardiness, 32% blame it on oversleeping, while the rest blame bad weather, procrastination, and “too tired to get out of bed.” Deducting pay for tardiness and unexcused absences is one way to ensure employee attendance. However, rewarding good behaviour also helps make sure that more people come to work on time. That is why we recommend that your business have an employee attendance incentive program in place. Here are some suggestions on what cool incentives you can provide, as well as tips to make sure your program is a success. Free Breakfast The reward could be as simple as a nice meal out of the office. At the end of the month or quarter, ask those who didn’t come in late or had unexcused time off to have breakfast with you at a restaurant of their choice before the start of the workday. Spend that time to express your appreciation for their dedication to the business through their perfect attendance record. Extra Time Off Incentivise staff that always come on time by giving them extra time for themselves. You can the most punctual employee for the month the option of leaving work one or two hours early on a Friday, giving that person a headstart for the weekend. You can also reward him or her a much-deserved vacation with extra paid leave allowances. Free Training People love to work at a company that gives them opportunities to grow by learning new skills. Your employees will be more motivated to come to work on time if they know that they can attend training seminars as a reward. It’s a win-win incentive, as the knowledge your staff will gain will also positively impact your business. Make It a Success An employee attendance rewards program will only be effective with proper execution. Have a small kickoff event at the office, where everyone gets to know the program’s guidelines and rewards. Regularly remind staff through email messages and posters, motivating them to always come to work on time. And finally, do away with manual timekeeping methods and switch to a time and attendance software. It will help you accurately record employee clock-ins to find out who among them will receive rewards. With Tanda, managers can easily find out who among the staff is the most punctual with the attendance report feature. To get this report, log in to Tanda, and from the dashboard go to Reports > Attendance Reports. Clicking on an employee’s name lets you know how punctual they are for any given time period.