Team management should be an easy cruise, not a struggle for the surface
WHAT’S NEW IN TANDA – MARCH 2019
If you want to skip the opening , jump straight to these sections:
- Shift Replacements on Desktop: Receive and approve/decline cover requests
- Change Teams on Time Clock: Swap teams anytime on a clocked-in shift
- GPS Clock-Ins: Location-tracked clock-ins on the mobile app
- Automatic Breaks: Fulfil compliance requirements on breaks
Managing a team is like a duck in water
Things may look calm on top, but underneath there’s a lot of fierce paddling. It’s not hard to see why. The waters towards a successful shift can be turbulent. Sometimes, staff suddenly can’t come in. Other times, demand spikes unexpectedly. And compliance requirements are always looming.
Tanda is like a state-of-the-art speedboat
But whenever you log in, something happens. The little duck becomes a powerful machine. Because Tanda lets you manage your team easily, so you cruise over most issues that’ll sink any other workflow. And you stay above the water, no sweat. This month, we’ve tinkered with it and made it more powerful. Here are the upgrades.
No one is replaced without your go-ahead
SHIFT REPLACEMENTS ON DESKTOP
An unavoidable part of business: staff can’t work a rostered shift. Enter Shift Replacements. Receive, view, and approve or decline shift replacement requests on desktop. Now, there’s no need to go through these:
- Doing the ring around.
- Making sure the replacement can do the job.
- Making sure they’re not too expensive.
- Not finding anyone.
- Having to come in on your day off.
How It Works. Staff use the mobile app to request cover. If you approve it, you can offer the shift to staff. Select some or all staff in the same team. We’ll show you wages and rostered hours to help you decide. See your shift replacement requests or learn more about this feature.
A person who wears many hats
CHANGE TEAMS ON TIME CLOCK
Change teams in the middle of the shift. Useful when customer demand spikes, or when different tasks carry different rates and allowances. Need more waitstaff for the lunch rush? Staff can move from the bar to front of house.
How It Works. Swap teams anytime during a clocked-in shift. This splits the shift into two timesheets—one for each team. All relevant pay rates, allowances, and higher duties apply. When the shift ends, clock-out as usual. Use this feature on the latest version of the Time Clock app (4.3.36 or newer). Check your time clocks, or learn more about this feature.
The world is your office
The leading workforce management software now works everywhere. From the worksite to the delivery truck, GPS clock-ins means Tanda is fully-mobile.
How It Works. Staff can clock-in and out anywhere through the Tanda mobile app. Their locations are saved and attached to the timesheets. So you’re confident staff are where they need to be. Learn more about GPS Clock-ins.
Are you recording Fair Work-mandated breaks?
Fulfil compliance requirements by demonstrating you’re giving staff correct breaks.
How It Works. Just set up the initial break rules and we can automatically apply paid and unpaid breaks to your timesheets. Learn how to set-up automatic breaks.
- Automated Leave: No more manual leave corrections
- New Day View: We’ve improved the design so you can find information easier
- Key Alerts: Get notified of important staff events (e.g. overtime risk, failed to clock-in/out, and more)
Product Updates UK |
GPS Clock-in: Changing the way you track your mobile workforce
Karen is running late to work at a job site and can’t afford another strike on her record. She asks her coworker to clock in for her using her employee number and password. She arrives ten minutes late but her pay remains the same, with her employer none the wiser. This is called buddy punching and is just one of the top three ways employees commit time theft. A 2008 Nucleus Research report showed that 19% of employees admit to buddy punching. Ten minutes here and there doesn’t seem like much, but companies lose millions to time theft annually. So how can managers ensure that employees are clocking in and out when they’re supposed to? The challenge of multiple locations Inaccurate attendance tracking is common for mobile workforces. Due to the unique condition of their workplaces, timesheets may not be as accurate as they need to be. Notably, employees could be getting paid for hours they didn’t work. A 2015 study found that 43% of hourly employees surveyed admit to exaggerating their work hours. But without the right tools, there’s no way to prove otherwise. Even seemingly modern devices like fingerprint scanners are not reliable enough. They’re expensive, hard to repair, and don’t even work 100% of the time. And there are plenty of situations where they cannot be used. Employers whose staff work outside an office cannot be expected to make punch clocks and fingerprint scanners work. Construction workers, long-haul truck drivers, home care providers, and event organisers rarely report to the main office. Being off-site means employers need to rely on trust. They depend on the site manager’s or employee’s attendance reports. The accuracy of these records is questionable, regardless of the employee’s character or performance. Human error is far too common and businesses often pay for work that was not rendered. Read more: Time Theft: Top 3 ways employees steal time and how to stop it How can you be everywhere at once? When a business has multiple locations, a manager would like to be everywhere at once. Employees are only one of several moving parts that keep the business going. But they are also the biggest expense and most difficult to keep track of. Being everywhere at once used to be impossible. Now, with GPS-enabled technology, it’s not just possible; it’s already becoming the standard in every industry. Tanda, a leading time and attendance automation platform, lets managers supervise their mobile workforce from anywhere. It does this through the GPS Clock-in feature on the Employee Scheduling App. The Employee Scheduling App, which runs on iOS and Android devices, lets employees clock in and out from anywhere. Using it remotely will send the latitude, longitude, and employee’s photo to cloud-based timesheets. This is useful when they work at multiple sites or drive from location to location throughout the day. You can even monitor breaks through the mobile app. Access is no problem, as managers can use Tanda from desktop or mobile. You can verify every entry and ensure that there is no time theft, whether intentional or not. Read more: Facial Recognition vs Fingerprint Scanners for Time & Attendance Let automation do the work Time and attendance automation is indispensable to modern businesses. Keeping up with industry standards is no longer enough. Automation technology is one way to maintain an edge over the competition. Tanda helps businesses eliminate time theft and save millions of dollars in the process. Even businesses where traditional punch clocks and fingerprint scanners fail can revolutionize the way they monitor time. Mobile workforces will no longer be at risk of inaccurate timesheets because the GPS clock-in feature monitors it effortlessly. For construction, logistics, and home care industries, the GPS clock-in feature is a gamechanger. Managers are now able to oversee their employees and communicate any changes on one platform. Even rewarding performance is easier with attendance data to back it up. Employees too are assured that they are being paid exactly what they should be. Plus, they can check their shifts and file leave requests from wherever they are. Investing in software with a GPS clock-in feature empowers mobile workforces to perform at their best. And when they do, the business also grows with them.
Industry Insights |
What is the Contingent Workforce and how can you leverage it in your business?
Phil caught up with the team at Sidekicker to learn more about how the contingent workforce is shaping successful workforces of the future. When we think of the contingent or temp workforce, we imagine the young Christmas casual or the temp that fills in at reception. These caricatures don’t inspire visions of influence and power and they certainly don’t appear as the kind of people that will have immense pull over the shape of the future. However, these workers are not only integral to keeping businesses moving but when they are empowered and treated right, they’re set to resculpt the entire employment landscape. What is the Contingent Workforce? Far more diverse than our initial imaginings of the temp receptionist, the contingent workforce is a subsection of the broader workforce that works flexibly. This includes casuals, contractors, and temps across a wide range of skill sets and capabilities. Contingent workers may choose to work for one business at a time or make up their working schedules across a variety of employers – but they are defined by their flexibility and impermanence. For businesses, these flexible workers solve a number of problems. From assisting in times of peak demand, covering for absent workers, lending external expertise, or allowing businesses safer, and simpler scalability, contingent workers allow businesses to improve productivity without the risk of additional permanent wages. How does the Contingent Workforce generate influence? Today, the contingent workforce makes up more than one-third of the entire AU/NZ workforce. This number is growing rapidly, and with it, the opportunity for businesses to benefit from the flexibility these workers bring. As the size and saturation of the contingent workforce grows – so too do the impacts they have on the way businesses and workers see employment. With 163,000 new contingent workers joining the workforce in recent years, and early results from 2017 showing considerable growth in both people looking for flexible opportunities, and businesses offering them – the size of this labour pool is only set to increase. Research shows that many senior HR Managers expect the contingent share of the workforce to grow to almost 50%. The bigger the size of the workforce and the more businesses that benefit, the more the impacts of bringing in contingent workers are amplified. In this way, the contingent workforce begins to exert greater influence over the working landscape. What does this power mean for the future? The impacts of this growing, flexible workforce are already beginning to manifest in a handful of ways. These considerations are integral to how flexible workers will be dealt with in future and what the landscape could look like. 1. Contingent workers are changing management styles. As more and more business engage contingent workers, they create situations where permanent and temporary staff must cooperate regularly to achieve business goals. This will force managers to reconsider the way they deal with their teams. How do you unite and motivate a team who aren’t always together? 2. Contingent workers are changing the way staff are engaged. The more the contingent workforce grows, the more it drives development of technology that supports it. As technology gets better, more and more connections between businesses and the appropriate flexible workers will happen digitally and simultaneously – making employee engagement simpler and allowing staffing managers to focus on other aspects of their role. 3. Contingent workers are changing the quality of the contingent workforce. With more businesses recognising the value in flexible engagements, the more they will engage the third party recruitment firms that know where to access them. Because it is in the best interests of these firms to present only the top-tier candidates, the overall pool of flexible workers will improve. The top-tier will build skills through constant engagement and the remaining talent will need to work to improve their performance to access opportunities. Growing at a rapid pace and picking up considerable influence, the contingent workforce is something businesses can no longer ignore. While recognising and leveraging their benefits in your business is a great first step – it’s important to understand how you will respond to the trends they are creating. To learn more about how flexible workers are impacting the future of work, check out the Contingent Workforces eBook here.
Product Updates UK |
We want you to use our software less. Here are 5 new ways to do it.
Have you ever changed numbers on Excel, and everything else changed too? How long did that take? I’m guessing less than the time it took to read this sentence. What takes seconds now took an entire day for an accountant or bookkeeper in the ‘60s. They had paper spreadsheets back then. So a small adjustment meant recalculating, erasing, and filling out all boxes affected by that number. Manually. So if businesses wanted to know how something affects the bottom line, they need to plan ahead. And pay a day’s wage for someone to work it out. This is just for one change. Accounting tools of the 60s. Groovy. Just because something is used a lot doesn’t mean it works. We’re living in the manual spreadsheets era of workforce management Even with current solutions, workforce management is still mostly manual. Checking timesheets, calling up staff to cover, staying on top of qualifications. What should take a couple of minutes can take hours. In short, more time spent in the back office. Less time spent leading staff, tackling business issues, hitting business goals. Less admin, more ambition You buy software to do everything faster. All Tanda research and development comes down to this: we want you to use us less. Less means the job gets done faster. Less timesheet reviews, less calling around, less communication blocks. More working on the frontline, more business goals, more rest and relaxation. Here are 5 new ways to use Tanda less. 1. Less time behind the desk with Live Feed Wherever you are, see who’s at work — and who’s not. Combined with key alerts and live insights, you can make snap decisions to keep your store, warehouse, or centre well-staffed throughout the day and night. Live Feed on the mobile app Previously, you’d have to get on My Tanda to see who’s clocked-in—which takes some time. Even then, it may not be possible, especially if you’re managing a remote workforce, or travel frequently. How it Works. Live feed lets you keep an eye on staff status on the mobile app. This works across teams and locations, depending on manager permissions. Read more: How key alerts and live insights lead to better customer service. 2. Less time figuring things out with the Training Centre Everything you need to get started with Tanda—from basics to breakthroughs—we’ve put it all in one place. Whether you’re just getting started or refreshing your knowledge, our video tutorials will guide you through in record speed. Tanda Training Centre How it Works. A series of videos that teach you everything from basic set-up to advanced rostering. Learn at your own pace. And if you ever get stuck, the chat button is always there. Access it on my.tanda.co/learn. 3. Less work approving timesheets with Associated Tags No need to assign higher duties tags manually on timesheets — which can be time consuming, especially if you have a large team. Associated tags automatically assigns this when certain staff work in different teams. The associated tags field, located in the team profile. How it Works. Assign the higher duties tag in the team profile. If an employee with that higher duties tag works in that particular team, they’ll immediately receive the higher duties allowance. For more information, visit our help page. 4. Less uncertainty with new Rosters Overview validations Identify unsustainable patterns across time more easily, including overworked or underworked staff; how many staff are going on leave; and staffing levels across multiple weeks. Seeing these inefficient patterns early means you’re likely to avoid them on your next roster (e.g. over-rostering, concurrent leave). Validations on rosters overview. See the full list. How it Works. View as much as a month’s worth of rosters on Rosters Overview‘s easy-to-use interface. Now with all validations of the old weekly roster view. 5. Less clicking around with Qualification Expiry Emails Only see which qualifications need action, when they need to be actioned. You won’t need to go to each staff profile page to review this, which means time saved. This becomes more important as your business grows. An employee qualification email alert How it works. You’ll receive email alerts when staff qualifications are 1) expiring in one month; and 2) have expired. They’ll also be alerted and asked to update their qualifications, if necessary. Tell us what features make you use Tanda less. The only thing we love more than helping you succeed is hearing success stories. We love your feedback. We listen to it all. Send me a direct email at firstname.lastname@example.org. Keep up to date with our latest updates on our full changelog.