What is the Contingent Workforce and how can you leverage it in your business?

Phil Johnson

8 May 2018    |   

Phil caught up with the team at Sidekicker to learn more about how the contingent workforce is shaping successful workforces of the future. When we think of the contingent or temp workforce, we imagine the young Christmas casual or the temp that fills in at reception. These caricatures don’t inspire visions of influence and power and they certainly don’t appear as the kind of people that will have immense pull over the shape of the future. However, these workers are not only integral to keeping businesses moving but when they are empowered and treated right, they’re set to resculpt the entire employment landscape. What is the Contingent Workforce? Far more diverse than our initial imaginings of the temp receptionist, the contingent workforce is a subsection of the broader workforce that works flexibly. This includes casuals, contractors, and temps across a wide range of skill sets and capabilities. Contingent workers may choose to work for one business at a time or make up their working schedules across a variety of employers – but they are defined by their flexibility and impermanence. For businesses, these flexible workers solve a number of problems. From assisting in times of peak demand, covering for absent workers, lending external expertise, or allowing businesses safer, and simpler scalability, contingent workers allow businesses to improve productivity without the risk of additional permanent wages. How does the Contingent Workforce generate influence? Today, the contingent workforce makes up more than one-third of the entire AU/NZ workforce. This number is growing rapidly, and with it, the opportunity for businesses to benefit from the flexibility these workers bring. As the size and saturation of the contingent workforce grows – so too do the impacts they have on the way businesses and workers see employment. With 163,000 new contingent workers joining the workforce in recent years, and early results from 2017 showing considerable growth in both people looking for flexible opportunities, and businesses offering them – the size of this labour pool is only set to increase. Research shows that many senior HR Managers expect the contingent share of the workforce to grow to almost 50%. The bigger the size of the workforce and the more businesses that benefit, the more the impacts of bringing in contingent workers are amplified. In this way, the contingent workforce begins to exert greater influence over the working landscape. What does this power mean for the future? The impacts of this growing, flexible workforce are already beginning to manifest in a handful of ways. These considerations are integral to how flexible workers will be dealt with in future and what the landscape could look like. 1. Contingent workers are changing management styles. As more and more business engage contingent workers, they create situations where permanent and temporary staff must cooperate regularly to achieve business goals. This will force managers to reconsider the way they deal with their teams. How do you unite and motivate a team who aren’t always together? 2. Contingent workers are changing the way staff are engaged. The more the contingent workforce grows, the more it drives development of technology that supports it. As technology gets better, more and more connections between businesses and the appropriate flexible workers will happen digitally and simultaneously – making employee engagement simpler and allowing staffing managers to focus on other aspects of their role. 3. Contingent workers are changing the quality of the contingent workforce. With more businesses recognising the value in flexible engagements, the more they will engage the third party recruitment firms that know where to access them. Because it is in the best interests of these firms to present only the top-tier candidates, the overall pool of flexible workers will improve. The top-tier will build skills through constant engagement and the remaining talent will need to work to improve their performance to access opportunities. Growing at a rapid pace and picking up considerable influence, the contingent workforce is something businesses can no longer ignore. While recognising and leveraging their benefits in your business is a great first step – it’s important to understand how you will respond to the trends they are creating.   To learn more about how flexible workers are impacting the future of work, check out the Contingent Workforces eBook here.

Phil caught up with the team at Sidekicker to learn more about how the contingent workforce is shaping successful workforces of the future.


When we think of the contingent or temp workforce, we imagine the young Christmas casual or the temp that fills in at reception.

These caricatures don’t inspire visions of influence and power and they certainly don’t appear as the kind of people that will have immense pull over the shape of the future.

However, these workers are not only integral to keeping businesses moving but when they are empowered and treated right, they’re set to resculpt the entire employment landscape.

What is the Contingent Workforce?

Far more diverse than our initial imaginings of the temp receptionist, the contingent workforce is a subsection of the broader workforce that works flexibly.

This includes casuals, contractors, and temps across a wide range of skill sets and capabilities.

Contingent workers may choose to work for one business at a time or make up their working schedules across a variety of employers – but they are defined by their flexibility and impermanence.

For businesses, these flexible workers solve a number of problems.

From assisting in times of peak demand, covering for absent workers, lending external expertise, or allowing businesses safer, and simpler scalability, contingent workers allow businesses to improve productivity without the risk of additional permanent wages.

How does the Contingent Workforce generate influence?

Today, the contingent workforce makes up more than one-third of the entire AU/NZ workforce.

This number is growing rapidly, and with it, the opportunity for businesses to benefit from the flexibility these workers bring.

As the size and saturation of the contingent workforce grows – so too do the impacts they have on the way businesses and workers see employment.

With 163,000 new contingent workers joining the workforce in recent years, and early results from 2017 showing considerable growth in both people looking for flexible opportunities, and businesses offering them – the size of this labour pool is only set to increase.

Research shows that many senior HR Managers expect the contingent share of the workforce to grow to almost 50%.

The bigger the size of the workforce and the more businesses that benefit, the more the impacts of bringing in contingent workers are amplified.

In this way, the contingent workforce begins to exert greater influence over the working landscape.

What does this power mean for the future?

The impacts of this growing, flexible workforce are already beginning to manifest in a handful of ways. These considerations are integral to how flexible workers will be dealt with in future and what the landscape could look like.

1. Contingent workers are changing management styles.

As more and more business engage contingent workers, they create situations where permanent and temporary staff must cooperate regularly to achieve business goals.

This will force managers to reconsider the way they deal with their teams.

How do you unite and motivate a team who aren’t always together?

2. Contingent workers are changing the way staff are engaged.

The more the contingent workforce grows, the more it drives development of technology that supports it. As technology gets better, more and more connections between businesses and the appropriate flexible workers will happen digitally and simultaneously – making employee engagement simpler and allowing staffing managers to focus on other aspects of their role.

3. Contingent workers are changing the quality of the contingent workforce.

With more businesses recognising the value in flexible engagements, the more they will engage the third party recruitment firms that know where to access them.

Because it is in the best interests of these firms to present only the top-tier candidates, the overall pool of flexible workers will improve. The top-tier will build skills through constant engagement and the remaining talent will need to work to improve their performance to access opportunities.

Growing at a rapid pace and picking up considerable influence, the contingent workforce is something businesses can no longer ignore. While recognising and leveraging their benefits in your business is a great first step – it’s important to understand how you will respond to the trends they are creating.

 

To learn more about how flexible workers are impacting the future of work, check out the Contingent Workforces eBook here.

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Why Employees Love Tanda Workforce Success Software

Plenty of companies are using workforce management software to help them become more efficient and productive. But how can the same software help improve the lives of the team, the most valuable part of the business? We created Tanda with the whole team in mind, that means both employer and employee. Here are some of the benefits that employees gain when a company uses Tanda. Mistake-Free Time Records and Paychecks Companies that still manual methods for timekeeping and pay calculation can cause employees to second guess if they’re really getting paid the right amount every time the payslip arrives. Switching to the Tanda employee time clock ensures your staff that their daily attendance is recorded accurately. Once recorded, their Tanda timesheets are automatically calculated through the wage calculator to account for up-to-date labour regulations. Better Work-Life Balance People that enjoy a healthy work-life balance are those that are more fulfilled and productive. Tanda’s unavailability calendar feature lets employees tell their managers whenever they might not be open for shifts. This helps the company create the work schedule around each person’s unavailability. This means that employees enjoy coming to work every day since the business fully supports their personal lives and goals, instead of clashing with it. Once in while, employees will need to take time off work for sick, vacation or other reasons. Tanda’s leave management feature lets them file a leave request using the time clock or a web browser. Management sees the request instantly on a dashboard that also shows important events, upcoming shifts, and remaining time off allowances. This takes out all the hassles involved with filing, processing, and approving time off requests. Quicker Schedule and Payroll Processing Employees need to know their schedule well ahead of time so that they can better plan their upcoming week. Tanda’s web-based rota software cuts down the time companies spend making the weekly shift schedule. Once finished, Tanda sends the upcoming schedule to staff instantly via SMS, email or syncs directly with their calendar apps. This means that employees can find out their upcoming schedule ahead of time instead of them finding out only a day before and causing staffing issues. The last thing employees want to happen is their paycheck getting delayed. According to a survey by the American Payroll Association, 37% of employees say that they financially struggle if their paycheck were delayed by at least a week. Tanda’s payroll integration feature seamlessly lets Tanda exchange data with your company’s payroll software. This cuts down processing time from hours to minutes, ensuring that employees get their paycheck on time, every time. Making Work Easier Employees aren’t able to work productively when they are overstretched with too many customers on a given shift. Tanda has a Predictive Workforce feature built-in with its scheduling software. It uses sales data from the business’ point-of-sale (POS) to give an accurate forecast on how many people are needed on any given shift. This means that your team can work without being over or understaffed at any period of the day, resulting in a smoother work day and a less chaotic workplace. Increased Trust A workplace that truly trusts each other achieve great things together. According to a survey done by Interaction Associates, 86% of employees say that they are more productive if they trust their employers. A separate study by advocacy group Trust Across America found that trustworthy companies outperform companies in the S&P 500. And building that trust starts with transparency. Employees must know that their company is working in the interests of all and they are open about the information that matters to them. With Tanda, employees have access to a portal that let them know their time and attendance records, time off allowances, and upcoming shift schedules. Makes Work Fun People are more motivated to perform at their best in a fun and fulfilling work environment. And Tanda is designed to make daily tasks that were previously seen as boring a completely enjoyable experience. Instead of punching a timecard or jotting their name on a logbook, employees clock in by taking a selfie on the Tanda Time Clock. Starting the workday with a smile can change the employee’s whole perspective, which can lead to a better rapport with customers and fellow coworkers. And with Tanda doing most of the admin work, employees have more time to do the things that matter to them. More than just having a fun work environment, employees want to know that they are doing makes a difference to the business. Tanda’s features like real-time wage reporting let employees take control of their work and better benchmark their success. Why Workforce Software Matters for the Team For the modern employee to work their best, they need to feel that the company has their back. They need to know that the company they’re working for pays them correctly, supports their life commitments, and effectively communicates with them at all times. Companies can make all these happen for their team by taking down outdated processes. Using workforce management software such as Tanda, employees are more motivated to work, empowered by a platform that allows companies to drive trust, engagement and the ultimate employee experience.

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4 Tips to Maximize Table Turnover and Staff Productivity

The pressure is on to maximize table turnover and your entire staff’s productivity at your restaurant: on one end, you have no empty tables with more customers hanging out outside or by the bar, waiting to be served. On the other, your team is pushed to serve every dish and bus out every plate as soon as possible so that other people can enjoy what you have to offer. Peak times are a double-edged sword for restaurateurs. The quicker your service during peak hours, the higher the revenue you will generate. Here are 3 tips on how restaurateurs can maximize table turnover and increase in staff productivity during peak hours: Train Hosts and Servers to Communicate When hosts and servers communicate effectively, an organized seating and reservation system for your restaurant will be possible. With it, you’ll avoid having tables sitting idly for 5-10 minutes after it’s cleaned. To avoid lost productivity during peak hours, train your hosts to pre-assign tables to those who are in line. Apart from that, you should also train your servers to signal the busser to clear off the tables as soon as the check is collected, and let the hosts know that their table will be ready for the next guest shortly. When communication between hosts and servers is constant and clear, guests who are next in line would be seated almost immediately. Serve Them Immediately National Restaurant Consultants president David Kincheloe says that you’d want to have a table turn three times during a 5-10 P.M. dinner period. The best way to do so is not by rushing your customers to leave, but by ensuring that service is swift during peak hours for a quicker table turnover. Maximize table turnover by making sure that servers arrive at their assigned tables within a minute after customers are seated. Have them serve water and take drink orders immediately. Ask customers if they have dined at the restaurant before. If so, just give them a quick refresher on the menu instead of the full rundown. If there’s a large party seated (usually six people or more), have two or more servers assigned to the table so that you can get orders quicker. Bus Out Like Clockwork Instruct busboys to clear off plates as soon as customers finish their meals, but of course, in a way that won’t seem like you’re rushing them. Don’t wait for your customers to ask for the check. Have servers ask if they want the check already as soon as they are finishing up their dessert. Make sure pre-rolled silverware are on standby. This allows you to reset tables as quickly as possible, and therefore, maximize table turnover. Leverage More Technology for the Restaurant Consider using more tech solutions for your restaurant to not just simply stand out, but also become more efficient. Install seat charting software to track seating plans and reservations. Use a tablet-based menu system (such as Ziosk) and contactless payment solutions so that customers can order and pay even without the servers. And beyond the front-of-house, leveraging on agile, cloud-based workforce management solutions to track attendance and manage shift schedules, among other things. Peak hours should always be a welcome sight for your restaurant business. Following these tips will ensure that you’ll get the most out of your staff and business during these special times of the day.

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Team management should be an easy cruise, not a struggle for the surface

Key updatesWHAT’S NEW IN TANDA – MARCH 2019 If you want to skip the opening , jump straight to these sections: Shift Replacements on Desktop: Receive and approve/decline cover requests Change Teams on Time Clock: Swap teams anytime on a clocked-in shift GPS Clock-Ins: Location-tracked clock-ins on the mobile app Automatic Breaks: Fulfil compliance requirements on breaks Managing a team is like a duck in waterThings may look calm on top, but underneath there’s a lot of fierce paddling. It’s not hard to see why. The waters towards a successful shift can be turbulent. Sometimes, staff suddenly can’t come in. Other times, demand spikes unexpectedly. And compliance requirements are always looming.Tanda is like a state-of-the-art speedboatBut whenever you log in, something happens. The little duck becomes a powerful machine. Because Tanda lets you manage your team easily, so you cruise over most issues that’ll sink any other workflow. And you stay above the water, no sweat. This month, we’ve tinkered with it and made it more powerful. Here are the upgrades.No one is replaced without your go-aheadSHIFT REPLACEMENTS ON DESKTOP Choosing and approving shift replacements on desktop An unavoidable part of business: staff can’t work a rostered shift. Enter Shift Replacements. Receive, view, and approve or decline shift replacement requests on desktop. Now, there’s no need to go through these: Doing the ring around. Making sure the replacement can do the job. Making sure they’re not too expensive. Not finding anyone. Having to come in on your day off. How It Works. Staff use the mobile app to request cover. If you approve it, you can offer the shift to staff. Select some or all staff in the same team. We’ll show you wages and rostered hours to help you decide. See your shift replacement requests or learn more about this feature.A person who wears many hats CHANGE TEAMS ON TIME CLOCK Switch teams in the time clock app Change teams in the middle of the shift. Useful when customer demand spikes, or when different tasks carry different rates and allowances. Need more waitstaff for the lunch rush? Staff can move from the bar to front of house. How It Works. Swap teams anytime during a clocked-in shift. This splits the shift into two timesheets—one for each team. All relevant pay rates, allowances, and higher duties apply. When the shift ends, clock-out as usual. Use this feature on the latest version of the Time Clock app (4.3.36 or newer). Check your time clocks, or learn more about this feature.The world is your office GPS CLOCK-INS GPS Clock-in on the mobile app The leading workforce management software now works everywhere. From the worksite to the delivery truck, GPS clock-ins means Tanda is fully-mobile. How It Works. Staff can clock-in and out anywhere through the Tanda mobile app. Their locations are saved and attached to the timesheets. So you’re confident staff are where they need to be. Learn more about GPS Clock-ins.Are you recording Fair Work-mandated breaks? AUTOMATIC  BREAKS Fulfil compliance requirements by demonstrating you’re giving staff correct breaks. How It Works. Just set up the initial break rules and we can automatically apply paid and unpaid breaks to your timesheets. Learn how to set-up automatic breaks.Up Next Automated Leave: No more manual leave corrections New Day View: We’ve improved the design so you can find information easier Key Alerts: Get notified of important staff events (e.g. overtime risk, failed to clock-in/out, and more)

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About the author

Phil Johnson

Partner Manager: Having used Tanda in a management capacity prior to working at Tanda, Phil understands first hand the value that Tanda can bring to a business. Phil now manages Tanda's Partner Program, to assist businesses to implement innovative solutions and processes in their business.

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