AHA Clinics’ Right Dose to Streamlining Workforce Management
“To provide the type of healthcare our community deserves.” This is what Australia Health Alliance (AHA) promises to deliver since they opened their first clinic, the AHA Seaford Day and Night Clinic, in 1979. In 2015, they expanded and opened a new clinic, The AHA Seaford Meadows Day and Night Clinic. Every day, the clinics’ […]
Jana Dee Reserva
20 March 2020 |
“To provide the type of healthcare our community deserves.” This is what Australia Health Alliance (AHA) promises to deliver since they opened their first clinic, the AHA Seaford Day and Night Clinic, in 1979. In 2015, they expanded and opened a new clinic, The AHA Seaford Meadows Day and Night Clinic. Every day, the clinics’ 27 staff and 20 doctors are servicing an average of 400 patients. Each AHA staff works to make health services easily accessible to individuals and families in their community. They introduced online booking, which can be done 24/7 via mobile phones or tablet devices. AHA streamlines clinic visits by enabling patients to book consultations online. While using technology is a step in the right direction, AHA needed a way to streamline their admin and workforce management, so they can focus more on delivering their promise. Tending to payroll and other admin woes A typical day working in AHA clinics varies depending on role, but for Madeleine C., group accountant at AHA Clinic, her workdays are filled with different sorts of paperwork. “A regular day at AHA involves a lot of data entry, paying invoices, reconciling accounts, generating reports, so having a good system in place is very important for me,” shared Madeleine. When it comes to financial data, there have to be no grey areas. Madeleine’s day is spent making sure that all information is accurate, but it can be easier said than done when awards come into play. “The biggest problem is always award interpretation. It would take us hours to gain clarification on one small section, especially for the health support services and nurses awards. It’s very complicated, so payroll was just very stressful,” admitted Madeleine. Timesheet to payroll processing is one of the ways Tanda has helped AHA. Before using the platform, it takes the team one whole workday to process payroll. When Tanda was integrated into their process, it only took them half a day. Among other things, Tanda has helped AHA with payroll processing and award interpretation. “We have utilised a lot of features in Tanda, but for me, the payroll integration is a huge one. I love how Tanda automatically feeds the correct pay information into Xero. That’s been a big help for me,” shared Madeleine. Read more: Payroll Compliance: Solving the Underpayment Crisis Aside from payroll, Tanda has helped simplify other workforce management processes for them. “AHA was looking for something that would streamline our whole process, from rostering, wage tracking, to payroll. Even the management of staff leaves. We found that Tanda was able to offer that for us and we haven’t looked back since,” shared Gemma G., Senior Operations Manager at AHA. Right now, the staff at AHA use the platform to quickly and accurately do tasks such as clocking in and out, rostering, filing and managing leaves, and payroll. A tall order calls for a larger workforce and an automated system Running a healthcare facility is such a tall order. Each healthcare employee knows that there are high stakes that come with every patient interaction. It requires expertise, quick decision-making, and empathising with patients and their loved ones. A healthcare facility needs all hands on deck in providing the best quality of care to their patients. And inefficient admin practices or systems can be detrimental to that. AHA recognised the need for a platform that can simplify complex processes so that they can focus more on their mission–and that is to “lead the way for convenient access to quality healthcare”. Having a workforce management platform that covers all bases has been proving to be a smart move for AHA, especially now that they’re growing their workforce. “AHA is currently undergoing a large recruitment drive. We are in the very fast-growing area of Adelaide, so we’re currently working hard to recruit doctors,” shared Gemma. Organisations that provide healthcare services are in a unique and challenging position today because of the COVID-19 pandemic. We recognise that healthcare frontliners need an extra helping hand right now. So we’re offering our platform for free to new sign-ups over the coming months. Sign up today and our Workforce Success team will gladly provide a personal, online walkthrough of our platform to help you get started.