Interview Pack: Aged Care/ Nursing Homes
Qualifications are not only based on diplomas, certificates or degrees, but also on skills qualifying the candidate to excel in the position. The skills should be relevant to the positions, and if the candidate provides a skill that is impressive but not relevant, it is not a qualifying skill.
Here, hard and soft skills are equally important. Caretakers will learn how to assist in most aspects of aged people, but companionship and compassion cannot be taught.
- “Which skill, would you say, qualifies you for this job?”
- “What personal characteristics do you think add to your overall effectiveness?”
- “Why did you get into this line of work?”
Discussion of professional achievements can put the candidate at ease and calm their nerves. It can give you a sense of where their skills lie and how they tie into the vacant position.
- “What are you most proud of achieving, and why?”
- “What impact did you have in your last job?”
- “Have you initiated a change that either worked or failed? Tell me about that.”
Challenges They Faced
Overcoming challenges in the workplace isn’t industry specific. These questions suit every interview as it will give you a good sense of the candidates’ ability to solve problems and make decisions.
- “Tell me about a challenge you faced in your previous employment. How did you overcome it?”
- “What’s the most difficult decision you’ve made in the last two years and how did you come to that decision?”
Time management is an essential skill for every level of employee to have. Excellent time management allows the candidate to fully manage their resources, while being flexible and still producing quality work. These employees won’t panic in a situation that will require extra time and attention, as they would have allowed themselves time to focus on a crisis, if and when it arises.
- “How do you manage your time?”
- “Do you think calling in sick at the last minute is appropriate in this field?”
Working in aged care can be challenging, because communication can be a difficult barrier to overcome.
- “How would you deal with a communication breakdown between you and your client?”
- “Describe your communications skills”
- “Are you better at written or verbal communication?”
- “How would you deliver bad news to someone you’re caring for?”
- “How do you think you can improve communication skills between you and a client?”
Ability to Work Under Extreme Pressure
Working in a nursing home or in aged care can be severely taxing. Asking candidates about how they dealt with stressful situations in the past can help you get a sense of whether they will be able to handle the pressure that comes with the position or not.
- “Are you a patient person?”
- “How will you deal with a stubborn clients”
- “Have you cared for people with special needs before?
Asking questions related to your company culture will make it easy to judge if the candidate will fit in well with your company or not.
- “Tell me more about yourself.”
- “What do you know about our organisation?”
- “What do you do to improve your skills?”
- “What interests do you have outside of your work life?”
- “Why are you leaving your current employment?
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