Why Live Workforce Data is the Future
In the pursuit of workforce success, business owners and head office level decision makers are the chief scientists, they are tasked with deciding what things can and can’t mix, and prescribing the optimal ratios for profit. The chemists of profit though sit on the front-line of the business, they’re the staff who mix the ingredients […]
2 January 2019 |
In the pursuit of workforce success, business owners and head office level decision makers are the chief scientists, they are tasked with deciding what things can and can’t mix, and prescribing the optimal ratios for profit. The chemists of profit though sit on the front-line of the business, they’re the staff who mix the ingredients and decide if the ingredients fizzle, or create explosive profit. You can prescribe success for many things from the top down in business: “Here’s how you assemble a burger for best eating” “Here’s how you salt the fries for perfect coverage” “Here’s how you order the stock to reduce waste” The one that eludes most businesses is how to pass down the line “Here’s how you create a successful workforce” Here’s the science in practice. The best salesperson I ever worked with was the franchisee of a large electrical retail store. I’ve never heard someone talk with so much passion and authority about the merits of extending the warranty on a toaster. For him, good customer service and the subsequent numbers on the board had a different meaning to other staff. It was obvious for him that the scorecard of numbers on the board spelt life or death of the business. This reflected in his diligence and dedication to customer success. The challenge for him and all other business leaders is how to scale that urgency down to create action on a during shift basis at the front-line. Creating action through scarcity. If the result of selling an extended warranty, coffee or banana bread to each customer was the difference between being ahead of, or behind the curve of success at any given time throughout the day, these seemingly transactional tasks gain new importance. When you track progress during the shift, it becomes more real how scarce and difficult it is to materialise profit, cementing the importance of decisions made on shift. But scarcity besides being a reality of business is what motivates humanity – it’s why you’ve probably visited more landmarks on a short vacation than you’ve ever visited in your own town. The cumulative impact of these daily, during shift actions, is end of period profit. Prescribing Success. Bringing KPI’s into real-time scales the end goal of profit down to daily decision making, prescribing the formula for success. From a day of operations perspective, it’s about scarcity and urgency. Placing importance on the little things that add up to big profit by allowing teams to measure the outcomes of their decision in real time. In this scenario, getting the team out on time or ahead of time for example, no longer just incrementally affects an end of month report. It decides whether you finish your shift ahead of the prescribed success curve or behind – literally. The goal is to let anyone of any level of business knowledge understand how they’re going, and what they can do to improve it at any given time. The road to success is paved with action, and live KPI’s are the precursor to action. For more details on the Tanda Live Wage Tracker™ visit Tanda.