Actionable feedback from the front line

Brooke Royston

22 January 2019    |   

Do you ever hear about issues long after the fact? Are your employees wary of providing honest feedback to management? Does morale seem down at times, but you don’t know why? Shift Feedback is your answer. Timely, actionable insights You can now collect feedback from your front line staff to resolve issues as they occur and gain valuable insights.  Are staffing levels too low? How well are your teams communicating? What about team morale? Your front line staff are the best people to ask. A tool for Employee Engagement Actively seeking ways to improve your company culture and employee engagement before problems develop is one characteristic that differentiates a good culture from a great culture – W, Craige Through continuous feedback, Managers can identify potential engagement issues before they escalate, and always be on the lookout for ways to improve company culture for a happier, more productive workforce. How Shift Feedback works Once a week after a shift, employees will be prompted to provide feedback on that shift. They will select from a predefined list of topics to express what went well, and what didn’t go well.  Managers and Admins receive a summary email with feedback from teams they manage. Feedback from employees will be anonymous. The anonymity is important in making employees feel safe and comfortable providing honest feedback – employees will more likely to provide constructive criticism on business operations and say what they’re truly feel. How to get Shift Feedback Shift Feedback is a powerup Admins can turn on at any time. Turn on the Shift Feedback powerup or learn more about the feature on our help guide.  

Do you ever hear about issues long after the fact? Are your employees wary of providing honest feedback to management? Does morale seem down at times, but you don’t know why?

Shift Feedback is your answer.

Timely, actionable insights

You can now collect feedback from your front line staff to resolve issues as they occur and gain valuable insights.  Are staffing levels too low? How well are your teams communicating? What about team morale? Your front line staff are the best people to ask.

A tool for Employee Engagement

Actively seeking ways to improve your company culture and employee engagement before problems develop is one characteristic that differentiates a good culture from a great culture – W, Craige

Through continuous feedback, Managers can identify potential engagement issues before they escalate, and always be on the lookout for ways to improve company culture for a happier, more productive workforce.

How Shift Feedback works

  1. Once a week after a shift, employees will be prompted to provide feedback on that shift.
  2. They will select from a predefined list of topics to express what went well, and what didn’t go well. 
  3. Managers and Admins receive a summary email with feedback from teams they manage.

Feedback from employees will be anonymous. The anonymity is important in making employees feel safe and comfortable providing honest feedback – employees will more likely to provide constructive criticism on business operations and say what they’re truly feel.

How to get Shift Feedback

Shift Feedback is a powerup Admins can turn on at any time. Turn on the Shift Feedback powerup or learn more about the feature on our help guide.

 

Go to settings

Related Posts

Product Updates    |   

Whats new in Tanda – November 2018

This month we’ve got some key updates to the Tanda App which make it easier for you to contact your staff quickly. Read on to find out what’s new in Tanda this month and a sneak peek at a few things coming soon. Easily get in touch with staff in the Tanda Mobile App Getting in touch with staff who are on the roster just got a whole lot easier. Simply tap on their shift on the work tab and from here you can call or SMS them directly. Save yourself time trying to look up their number in your phone, staff contact details from Tanda are now linked directly on their shifts. If you don’t already have the app you can download it by clicking on the links below. Simply log in with your normal Tanda details. Find shift replacements quickly by sending out available shifts to staff Sometimes an employee will call in sick, leaving you with the task of quickly finding an appropriate and available replacement. To make this much easier we’ve added shift replacements with manager initiation. If someone calls you to let you know they can’t come in, you can now tap on their shift in the roster and broadcast it out to available staff in seconds. Our mobile app shows managers available staff, costs, rostered hours, and roster validations so you can make snappy decisions. If you don’t already have the app you can download it by clicking on the links below. Simply log in with your normal Tanda details. Roster staff correctly for their preferred hours or contract hours To help you ensure you roster staff for their correct hours for the week we’ve now added an hours bar on staff view of your roster. This is based off off the preferred weekly hours field on employee profiles. You can use this field for contract hours or student visa hours. Once set, you will notice the bars change colour depending on how many hours staff are rostered out of their preferred.   Orange = less than 75% of their preferred hours. Green = 75-100% of their preferred hours. Dark green = over their preferred hours View the preferred hours bars on roster staff view. Check upcoming shifts, apply for leave via the Tanda Workplace bot If you are using Workplace by facebook to communicate with the staff, you can now talk to the Tanda Bot. Employees can check their upcoming shifts, apply for time off and get notifications when time off gets approved by managers. Managers can also get notifications about new time off requests and approve them right from within their chat window. If you are interested in using the Tanda workplace bot please email alex@tanda.co Coming soon Here’s a sneak peek at some of the things coming out in Tanda soon. Click on the links below to get early access to these features. Tanda Chat – communicate with managers and staff right from within Tanda Shift Feedback – Identify issues quickly with feedback directly from your employees.

More Resources

About the author

Brooke Royston

Share this article

Related Articles

Product Updates

Whats new in Tanda – November 2018

This month we’ve got some key updates to the Tanda App which make it easier for you to contact your staff quickly. Read on to find out what’s new in Tanda this month and a sneak peek at a few things coming soon. Easily get in touch with staff in the Tanda Mobile App Getting […]

More Resources

Subscribe to the Tanda Blog!

Stay updated with the latest insights on frontline work, industry news, business templates, and other free resources.

*Please fill this field
*Please fill this field