Customer story

The Cheesecake Shop

The Cheesecake Shop uses Tanda to improve visibility across more than 200 stores, allowing them to grow their business.

The Cheesecake Shop

The iconic Cheesecake Shop started as a standalone store in Sydney’s inner-west in 1991. Since then, customers in Australia & New Zealand have acquired quite the taste for their cakes, with more than 225 stores and 2000 employees across both countries.

Today, the brand is synonymous with immaculately presented, hand-crafted delicious cakes, loved by generations of Australians and New Zealanders.

Deep visibility across franchises

As the Cheesecake Shop expanded, it added more and more franchisees to its ranks. But that can make it more difficult to have high-quality insights into each store. With Tanda, both franchisees and the franchisor can use live insights to breakdown demand, labour costs, and move towards best practice across the entire business.

The Cheesecake Shop’s Biggest Challenges

  • Industry-wide underpayment issues make it harder to stay compliant
  • It’s important to stay across all 225 stores
  • Adding and changing new stores is time consuming and admin heavy

Quality Integrations

The Cheesecake Shop takes advantage of Tanda’s complete integration with Xero, one of many payroll options that is supported. This allows franchisees that start using Tanda to automatically bring staff across from their previous system, saving time and admin. It’s not just the payroll which benefits from this scenario – rosters can also be made straight away, rather than waiting for a complicated data entry operation to finish.

"Being able to see any roster in the system, any franchisee, we can see that a wage percent is too high in one store or too low in another. We can easily fix that."
Shane Ward
Territory Sales Manager - The Cheesecake Shop

Bringing it all together

The Cheesecake Shop has to manage thousands of staff across two countries and more than 200 stores. Tanda helps them achieve their goals with:

Tanda's can instantly show individual store demand, labour cost, and even predicted demand.

New franchisees can instantly import staff from Xero and other payroll systems, allowing them to save time and begin rostering immediately.

Tanda's managed award templates make paying staff simple, no matter how large the organisation, no matter how complex the calculation.

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