Is your workforce prepared for Artificial Intelligence?

Jasper Cooper

25 May 2017    |   

Ikea recently announced its intention to explore Artificial Intelligence (AI) through a customer survey ‘Do you speak human?’. It’s a novel idea for a company that makes a living selling flat pack furniture, however, they are right on the money. AI has grown dramatically over the last few years, and it’s expected that the market will be worth $5.05 billion by 2020. Stunts like Ikea’s provide an intriguing insight into the expectations society holds for AI technology. However, building an intelligence system capable of matching the capabilities of the human brain is no easy feat. While the creation of such technology is a celebration in itself, what’s really impressive are the real world applications that are only just starting to appear. Imagine having a system that can not only synthesise data faster than a human, but can make better inferences, predictions, and decisions. This has the potential to revolutionise how we live, work, and interact with each other. But what will this technology look like in the space we spend 50% of our day, the workplace? According to a survey conducted by Narrative Science, 80% of company executives believe that AI solutions boost productivity. Whether this is by automating labour intensive tasks or improving process efficiencies, AI is becoming an effective part of businesses of all shapes and sizes. Workforce management companies like Tanda are heavily investing R&D into the potential of AI technology and the impact that it will have on the workplace. Managing a workforce with all the administrative work that goes along with it is no easy task. It becomes infinitely more difficult when managers lack the experience and necessary information to make complex informed decisions. Using AI technology empowers managers with actionable intelligence to make smarter decisions in rostering, wage calculations, and workforce management. What is the future of Artificial Intelligence in the workplace? Artificial Intelligence can be used in a variety of ways within workforce management technology. Firstly, predictive analytics is where AI is used as a tool to assist the user to make decisions, such as the optimal number of staff for a shift. The next step up is a completely autonomous system, capable of performing tasks independent of a human. Cognitive Rostering® for example, extends on predictive workforce analytics to create an optimised roster automatically, without human user input. So what benefits can we expect by implementing AI technology into our workforce? 1. Make faster decisions Using AI technology to automate your workforce management results in greater efficiency, profitability, and productivity. Rostering is a major pain point for businesses, due the time it takes and the impact of having too many or too little staff rostered. Automating time-consuming tasks such as rostering, assists manages to make faster decisions, and spend more time focusing on priorities. 2. More accurate decisions It’s hard to make the right decision when you don’t have all the information. There are numerous sources of data that could affect making great rosters, such as wage costs, sales data, and staff availabilities. Using Predictive Workforce™ allows managers to pull useful data sources into one system, which leads to more accurate and smarter workforce decisions. For example, you could import foot traffic data into Predictive Workforce™ with customised ratios. This will inform managers of how many staff are needed, and what specific roles are required. Thus, this enabling managers to not exceed their labour cost budgets, while also ensuring that enough staff are rostered to meet customer demand. 3. Competitive market advantage Using AI technology to manage your workforce provides an unparalleled market advantage. According to Narrative Science, “by 2020 predictive analytics will attract 40% of new investment made by enterprises”. In a time when operating and overhead costs continue to increase, AI automation assists businesses owners to improve workforce productivity for future growth. Businesses therefore need to be using predictive analytic technology to manage their workforce today, if they want to stay competitive and ahead of the market tomorrow. AI technology and predictive analytics give you the confidence to make great decisions, and capitalise on new exciting opportunities. Artificial Intelligence may well still be in its infancy, however, it is quickly becoming a necessity for businesses wanting to remain competitive. Using the best workforce management technology leads to faster and more accurate decisions, as well as a competitive advantage within the market. It is therefore vital for key personnel to ensure they are using the best technology to achieve the greatest outcome.

Ikea recently announced its intention to explore Artificial Intelligence (AI) through a customer survey ‘Do you speak human?’. It’s a novel idea for a company that makes a living selling flat pack furniture, however, they are right on the money.

AI has grown dramatically over the last few years, and it’s expected that the market will be worth $5.05 billion by 2020. Stunts like Ikea’s provide an intriguing insight into the expectations society holds for AI technology. However, building an intelligence system capable of matching the capabilities of the human brain is no easy feat.

While the creation of such technology is a celebration in itself, what’s really impressive are the real world applications that are only just starting to appear. Imagine having a system that can not only synthesise data faster than a human, but can make better inferences, predictions, and decisions. This has the potential to revolutionise how we live, work, and interact with each other.

But what will this technology look like in the space we spend 50% of our day, the workplace?

According to a survey conducted by Narrative Science, 80% of company executives believe that AI solutions boost productivity. Whether this is by automating labour intensive tasks or improving process efficiencies, AI is becoming an effective part of businesses of all shapes and sizes.

Workforce management companies like Tanda are heavily investing R&D into the potential of AI technology and the impact that it will have on the workplace. Managing a workforce with all the administrative work that goes along with it is no easy task. It becomes infinitely more difficult when managers lack the experience and necessary information to make complex informed decisions. Using AI technology empowers managers with actionable intelligence to make smarter decisions in rostering, wage calculations, and workforce management.

What is the future of Artificial Intelligence in the workplace?

Artificial Intelligence can be used in a variety of ways within workforce management technology. Firstly, predictive analytics is where AI is used as a tool to assist the user to make decisions, such as the optimal number of staff for a shift. The next step up is a completely autonomous system, capable of performing tasks independent of a human. Cognitive Rostering® for example, extends on predictive workforce analytics to create an optimised roster automatically, without human user input.

So what benefits can we expect by implementing AI technology into our workforce?

1. Make faster decisions

Using AI technology to automate your workforce management results in greater efficiency, profitability, and productivity. Rostering is a major pain point for businesses, due the time it takes and the impact of having too many or too little staff rostered. Automating time-consuming tasks such as rostering, assists manages to make faster decisions, and spend more time focusing on priorities.

2. More accurate decisions

It’s hard to make the right decision when you don’t have all the information. There are numerous sources of data that could affect making great rosters, such as wage costs, sales data, and staff availabilities. Using Predictive Workforce™ allows managers to pull useful data sources into one system, which leads to more accurate and smarter workforce decisions. For example, you could import foot traffic data into Predictive Workforce™ with customised ratios. This will inform managers of how many staff are needed, and what specific roles are required. Thus, this enabling managers to not exceed their labour cost budgets, while also ensuring that enough staff are rostered to meet customer demand.

3. Competitive market advantage

Using AI technology to manage your workforce provides an unparalleled market advantage. According to Narrative Science, “by 2020 predictive analytics will attract 40% of new investment made by enterprises”. In a time when operating and overhead costs continue to increase, AI automation assists businesses owners to improve workforce productivity for future growth. Businesses therefore need to be using predictive analytic technology to manage their workforce today, if they want to stay competitive and ahead of the market tomorrow. AI technology and predictive analytics give you the confidence to make great decisions, and capitalise on new exciting opportunities.

Artificial Intelligence may well still be in its infancy, however, it is quickly becoming a necessity for businesses wanting to remain competitive. Using the best workforce management technology leads to faster and more accurate decisions, as well as a competitive advantage within the market. It is therefore vital for key personnel to ensure they are using the best technology to achieve the greatest outcome.

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Why is it so hard to pay people correctly?

Most people never have to worry about the payroll compliance process required to get someone paid. It’s not a hugely riveting subject; I mean, staff go to work, they work, they get paid. However, as Fair Work’s list of big companies failing to pay legal wages continues to grow, society is starting to wonder why is it so hard to pay people correctly? For the past three years we have made it our business to know the intricacies of payroll, and how to build software which automates the complexities of getting people paid. Currently calculating over $500 million in casual and part-time wages each year, we’re an advocate for those who have the best intention and efforts to pay their staff correctly. With each new wage rate transgression I’m reminded of an old industry saying, “a good payroll officer is somebody nobody knows.” An understanding that attention is only paid to your payroll when there are errors, under-payments or the pay is late. What most don’t realise is that behind a simple payslip are legal questions covered with grey and varying shadows of complexity. Australia is routinely identified as one of the most complex countries to run payroll in, with workforce administration, payroll compliance requirements and regulations identified as the major complicating factors. Far from magic, the time and expertise required to calculate some pay could convince any seasoned mathematician to hang up their wand. In total, Australia has 122 Modern Awards with an average Award having between 180-200 individual rules. These rules specify pay rates for overtime hours during the week and weekend, overtime for RDO, public holidays, late night shifts and employee classification, just to name a few. For big brands and large groups, these calculations are often decentralised, leaving the responsibility to those at ground level without the necessary incentive or knowledge for strict adherence. Broadly, for those who had identified systemic issues, they simply didn’t know how to begin to resolve them. Read a Modern Award document cover to cover, and you’ll empathise with small business owners and executives who might simply not understand the problem, let alone how to guarantee organisational wide compliance. So yes, payroll compliance is hard, complex and costly, but does this excuse paying below minimum entitled wages? Unfortunately not. Complexity is no excuse for non-compliance. It’s the responsibility of businesses, of all sizes, to properly comply with the law. Rather than being loose with interpretations, the answer is to invest in solutions that incentivise and reward compliance management whilst reducing the regulatory burden. Fair Work are unlikely to slow in their mission to bring uncompliant businesses to light, so it’s time for businesses to get smarter about how they manage their workforce and compliance responsibilities. Being smarter and more innovative is the only way to control labour spend in the productive, high-wage workplaces of the future. It’s time to use wage compliance management as a competitive edge. Our company is passionate about building solutions to help good businesses be more efficient while lifting those struggling under the weight of Australian workplace laws. The solution to this problem, if it wants to be solved, is technology. Sign up for a trial of Tanda Enterprise Edition to significantly improve your wage compliance oversight and labour profitability. Tasmin Trezise is a founder of workforce management software, Tanda, which helps businesses get the most from their workforce.

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Tanda has announced a partnership with international technology company AEVI. The partnership will bring Tanda’s market leading workforce management solution to AEVI’s Global Marketplace for smart Point of Sale (SmartPOS) devices. This will revolutionise how merchants and business owners run and manage their business. Australia has some of the most complicated labour laws in the world, subsequently making it one of the most complex countries to run payroll in. Using Australia’s intricate labour conditions as a foundation, Tanda provides a robust and agile solution to business owners looking to streamline their workforce administration. Through Tanda users can improve productivity, profitability, and gain compliance comfort in how they manage and pay their staff. Press Release: AEVI and Tanda Partner to Simplify Workforce Management for Business Owners London 24/05/17 – AEVI has today announced a partnership with Australian-based technology company Tanda, to bring their industry leading cloud-based payroll and rostering solution to AEVI’s Global Marketplace; the B2B app store for smart Point of Sale (SmartPOS). This collaboration will enable merchants in the retail and hospitality space to streamline their workforce management via the apps seamless integration with AEVI’s range of compatible SmartPOS devices. SMEs are always on the lookout for innovative ways to save time and reduce costs. With Tanda’s market leading automated workforce technology, they can do just that. Rather than wasting time on payroll and HR, owners will be free to focus on the things that truly matter to their business. With over 145 million rostered hours across 2,500+ business locations around the world, Tanda combines all the workforce management tools a merchant could need into one simple, secure, solution. From reliable time clock applications to user-friendly digitised rostering, Tanda’s innovative software takes the guess work out of time management, ensuring employees are paid accurately and on time. The strategic partnership with AEVI will expand Tanda’s global reach, and make their solution available to a global network of key merchant banks and acquirers. With over 70,000 SmartPOS terminals already in operation across Australia and central Europe, AEVI is the ideal partner for Tanda to increase their speed to market, and expand into new regions. Liam Scanlan, Director of Strategic Development for Tanda said, “Partnering with AEVI will bring best of breed solutions to businesses all over the world, uniting Tanda’s leading workforce management software with AEVI’s Global Marketplace. Tanda and AEVI know there is an opportunity to make a real difference to the lives of business owners in how they pay and manage their staff, giving them more time to invest in running their business. Our combined offering helps achieve this.” “We are thrilled to bring Tanda’s market leading workforce technology to our Global Marketplace” said Mike Camerling, Director Marketplace, AEVI. “We could all use a little more time at work. Thanks to Tanda that is now a real possibility for the merchants of all our bank and acquiring customers.” AEVI continues its mission to pioneer and lead the payments community towards an open ecosystem. Providing banks and acquirers with the capabilities to differentiate themselves on more than just price and technical specifications. To find out more about how AEVI continues to grow its choice of value-added apps and services please visit marketplace.aevi.com. ~ENDS~ Note to Editors: About AEVI: AEVI brings acquirers closer to their merchants, and merchants closer to their consumers, with an open Ecosystem that combines apps, payment services and a multi-vendor selection of payment devices.  Selecting from a marketplace of high-quality apps and services, Acquirers can quickly create differentiated, innovative SmartPOS solutions under their own brands. Our centralized payments as a service platform eliminates obstacles, and helps Acquirers simplify the complex payment landscape with a single integration and access to a comprehensive suite of cloud-based, back office reporting tools for enhanced control and flexibility. We welcome Acquirers, App Solution Partners and Hardware Vendors to build on our vision of an open, collaborative payments Ecosystem unrestricted by device vendors, currencies, borders or regulations. www.aevi.com AEVI International GmbH is a subsidiary company of Diebold Nixdorf and is headquartered in Germany with operations in the United Kingdom and the Czech Republic.

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About the author

Jasper Cooper

Working exclusively within the Enterprise sector, Jasper employs his passion for improving workforce efficiency and optimisation, to help organisations of all sizes to invest in their workforce success.

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