Want to retain frontline employees? Pay them properly

Jessica Genio-Ignacio

4 March 2020    |   

Eat out at a trendy restaurant or stroll into a store for some window shopping and the first person you encounter can set the tone of your interactions with the business as a whole. The demanding job of pleasing paying customers falls squarely onto the shoulders of frontline workers. They’re the first touchpoint someone has with a business and could be their last. You can be a loyal customer to your favourite brand for years and never interact with someone who works behind the scenes, at a desk in the head office.  Numbers support the value of a well-trained frontline workforce providing high-quality customer service. According to a HubSpot research, people no longer trust businesses as they used to, preferring the opinion of family and friends. But who influences that opinion? Around 90% of the research participants consider an immediate response from customer service support very important, while 72% expect a response within 30 minutes. And they aren’t afraid to spread the word about their experiences, good or bad.  So to keep doing good business, you need to retain your best-performing frontline employees. How do you make them stay?  Give frontline workers their due Sometimes struggles with employee retention can be traced back to the basics. Are you paying them the right way, with the right wage, at the right time? Wage compliance is a big deal for frontline staff, most of whom are casual workers.  When managers are too busy chasing down employees to wrangle data on clock-ins, overtime, and leave balances, and payroll managers are unavailable for hours every pay period, they lose precious time that could have gone to improving employee engagement (understood to be a key factor in retention).  A few employee engagement strategies managers could be missing out on implementing: Instituting more transparency Creating programs for appreciation and recognition Professional development training and career planning Regular communication and candid feedback The Australian award system can be a roadblock to this, however. It has been steadily undergoing review since 2014, and businesses can expect many policies to change this year. While the review’s main aim is to simplify the language used in regulations to make them easier to understand, there’s also the possibility of slight changes in rates. These award changes are yet another factor businesses need to adapt to—and combining that with an already-complex system means without the right workforce management tools, administrators may make mistakes.  Streamline pay processing with an online payroll calculator  When manual payroll errors hold you back from improving frontline engagement, it’s time to find automated tools to do it for you.   Save time by avoiding the need to encode each clock-in, set up spreadsheets, and manually calculate staff wages. Using an online payroll calculator makes it easy. Just input your employees’ start and end times, their hourly rate, and any breaks they’ve taken and the online payroll calculator will automatically present their final wages to you.  You can add as many employees as you want and print the completed calculations when you’re done. With an automated tool, not only do you reduce time manually calculating, you can also be more assured that what you’re paying staff is accurate. Timesheets shouldn’t take days on end for any company, and software is taking care of these tasks to give back time to many HR and payroll officers. Is an online calculator not enough for your more complicated wage calculations? Then it might be time to invest in a workforce platform with more features.    For more extensive payroll automation, Tanda’s Award Interpretation Engine automates rostering and payroll for any business, taking into account overtime, allowance, and higher duties. It also automatically updates for any new Fair Work regulations. Try Tanda for free, for 14 days, no credit card required.

Eat out at a trendy restaurant or stroll into a store for some window shopping and the first person you encounter can set the tone of your interactions with the business as a whole.

The demanding job of pleasing paying customers falls squarely onto the shoulders of frontline workers. They’re the first touchpoint someone has with a business and could be their last. You can be a loyal customer to your favourite brand for years and never interact with someone who works behind the scenes, at a desk in the head office. 

Numbers support the value of a well-trained frontline workforce providing high-quality customer service. According to a HubSpot research, people no longer trust businesses as they used to, preferring the opinion of family and friends. But who influences that opinion? Around 90% of the research participants consider an immediate response from customer service support very important, while 72% expect a response within 30 minutes. And they aren’t afraid to spread the word about their experiences, good or bad. 

So to keep doing good business, you need to retain your best-performing frontline employees. How do you make them stay? 

Give frontline workers their due

Sometimes struggles with employee retention can be traced back to the basics. Are you paying them the right way, with the right wage, at the right time? Wage compliance is a big deal for frontline staff, most of whom are casual workers

When managers are too busy chasing down employees to wrangle data on clock-ins, overtime, and leave balances, and payroll managers are unavailable for hours every pay period, they lose precious time that could have gone to improving employee engagement (understood to be a key factor in retention). 

A few employee engagement strategies managers could be missing out on implementing:

  • Instituting more transparency
  • Creating programs for appreciation and recognition
  • Professional development training and career planning
  • Regular communication and candid feedback

The Australian award system can be a roadblock to this, however. It has been steadily undergoing review since 2014, and businesses can expect many policies to change this year. While the review’s main aim is to simplify the language used in regulations to make them easier to understand, there’s also the possibility of slight changes in rates. These award changes are yet another factor businesses need to adapt to—and combining that with an already-complex system means without the right workforce management tools, administrators may make mistakes. 

Streamline pay processing with an online payroll calculator 

When manual payroll errors hold you back from improving frontline engagement, it’s time to find automated tools to do it for you.  

Save time by avoiding the need to encode each clock-in, set up spreadsheets, and manually calculate staff wages. Using an online payroll calculator makes it easy. Just input your employees’ start and end times, their hourly rate, and any breaks they’ve taken and the online payroll calculator will automatically present their final wages to you. 

You can add as many employees as you want and print the completed calculations when you’re done.

With an automated tool, not only do you reduce time manually calculating, you can also be more assured that what you’re paying staff is accurate. Timesheets shouldn’t take days on end for any company, and software is taking care of these tasks to give back time to many HR and payroll officers.

Is an online calculator not enough for your more complicated wage calculations? Then it might be time to invest in a workforce platform with more features. 

 

For more extensive payroll automation, Tanda’s Award Interpretation Engine automates rostering and payroll for any business, taking into account overtime, allowance, and higher duties. It also automatically updates for any new Fair Work regulations. Try Tanda for free, for 14 days, no credit card required.

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Payroll software takes away the hassles of manual calculation of each employee’s pay. It drastically cuts down processing time and errors, which means that your staff always get paid for the right amount at the right time. A quick Google search for “payroll software” shows that there are tons to choose from. But what exactly should you look for when choosing a payroll software for your business? Here are some of the items you need to consider before buying: Easy to Use The reason why you’re buying payroll software is to make things easier for you. That’s why, first and foremost, it has to be easy to setup and use. It should have a convenient method of adding information to the software and it shouldn’t be confusing to use. For added convenience, consider purchasing cloud-based payroll solutions over traditional, desktop-based software. They allow you to access your account via the internet anytime, anywhere, on any device — including mobile. Some cloud-based software also offers an employee portal, which lets your staff see how much they are earning, as well as other important info. Secure Payroll software handles a lot of sensitive information. Needless to say, it has to be secure. If considering a desktop-based solution, make sure that it encrypts the data inside the computer — although you might have to take additional steps to further secure the computer itself. Also, make sure that it has password protection and permission levels. While cloud-based software takes away most of the stress of securing the data on your end, make sure to ask how they are properly safeguarding your data on their servers. Make sure that they connect to you on a secure layer (ex. the address starts with https instead of http.) In addition, find a cloud-based software that uses a secure password and two-factor authentication. Scalable Every business wants to grow. And your payroll software has to be ready to handle a growing number of employees. It has to handle multiple sites at the same time, accounting for each site’s different requirements. Handles Taxes and Benefits Payroll isn’t just about calculating employees’ paychecks, it also handles their taxes and other benefits. Whatever payroll software you choose, it must be able to accurately calculate deductions for tax, social security, healthcare, and other benefits such as superannuation. In addition, it must be able to update itself whenever new rates are released. Reporting and Cost Tracking Whatever payroll software you select, make sure that it automatically generates reports for you. It should show you important information such as individual paycheck history, deposit detail, deduction history, and more. In addition, it should help you track overall costs to help you manage each cost centre. Back Pay Support Calculating and settling former employees’ back pay is very tricky. Make sure that the payroll solution you’re purchasing can handle back pay on your behalf, ensuring that it is settled quickly and accurately. Integration Being able to work seamlessly with other programs is a big plus for a payroll systems. Check if it seamlessly integrates with your accounting software, your enterprise resource planning (ERP) platform, and other programs. This allows you to have a bigger picture insight on your business with data exchanged across these solutions.   Tanda works well with the world’s leading payroll software, whether they are cloud-based or desktop-based. Its payroll integration feature it exports approved timesheets with gross wage calculation straight to your payroll software with one click. This means that it can further cut down your payroll processing time from hours down to minutes. Click here to find out which payroll software works with Tanda.

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About the author

Jessica Genio-Ignacio

Jessie is a PR and Content Writer interested in the impact of tech and digital on people and businesses.

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