Wage theft is on a roll: Sushi as a symbol of unpaid wages

Alyssa Fernandez

15 October 2018    |   

When we hear the word ‘sushi’, what normally comes to mind is a dish of specially prepared vinegared rice, usually with some sugar and salt, combined with a variety of ingredients, such as seafood, vegetables, and occasionally tropical fruits. Recently, however, the delectable Japanese cuisine has become the poster boy for unpaid wages thanks to a targeted audit by the Fair Work Ombudsman (FWO). The Sushi Blitz A few days ago, the FWO has audited 45 sushi businesses in New South Wales, Queensland, and the Australian federal capital Canberra, finding widespread non-compliance with workplace laws amounting to $746,203 in unpaid wages for almost 400 workers in a recent blitz of sushi restaurants. It found that 39 out of the 45 audited businesses committed workplace law breaches, which equates to a non-compliance rate of almost 90%. Furthermore, 37 of the audited businesses were found to have underpaid staff, while 29 had breached record-keeping and payslip laws. Workplace lawyers has described the blitz as a sign that the FWO is narrowing the focus of its widespread underpayment campaign, with an interest on specific categories within the food sector Ombudsman Sandra Parker said the audits followed “increased requests” for assistance from vulnerable workers in sushi outlets. “While the Fair Work Ombudsman never excuses employers who underpay their workers, we know that labour represents a significant cost in the food industry,” Parker said in a statement. The price of cheap sushi With the recent string of revelations from the audit, it was found that the victims of the non-compliance included young migrants and foreigners in Australia on the country’s popular working holiday visas. They were paid a flat rate that led to the underpayment of various loadings and leave entitlements. “Our activity identified that sushi eateries often employ vulnerable workers including young workers, migrant visa holders and those from non-English speaking backgrounds. The Fair Work Ombudsman has a strong focus on protecting the rights and entitlements of these vulnerable workers as they may not be fully aware of their workplace rights or are reluctant to complain,” Parker explains. With this, the FWO has asked consumers to consider the real price of cheap food. “Although everybody loves cheap sushi, perhaps we should ask ourselves — is what I’m paying enough to cover workers’ minimum wages and entitlements?” Read more: Taking Back Time: Solving the enduring wage theft problem in Australia Let the record state… Proper record keeping has also become a prime focus for the FWO, amid a spate of cases where businesses have either been found to have intentionally not kept adequate records or have failed to do so accidentally. Ombudsman Parker stated that they were particularly disappointed with the high level of record-keeping breaches discovered in the activity. “New laws mean employers face significantly higher penalties for serious breaches and we have no tolerance for employers that give inspectors false records,” Parker said in a statement. Some say that complacency was driving some SMEs to think just providing a payslip to employees was adequate, but this is not the case. While it can be said that the complex awards system is a root cause for non-compliance, the reality is that ignorance of the Fair Work Act will not shield an employer from its consequences. “You need a roster or some other time and attendance record to know when hours were worked, to see what the penalties and loadings at that time were,” Parker explains. The moral of the sushi With all this information presented before us, it’s about time we get to the moral of this sushi-centric story: The responsibility to pay staff correctly still falls squarely on the shoulders of employers, whether they’re running a retail chain, a neighborhood cafe, or a sushi joint. To a degree, business owners and managers can insure themselves against controversy down the line by investing in a time and attendance software. Read more: The Digital Workforce Success Revolution: Why you need to shift to cloud-based HR today However, at the end of the day, the best way to rid yourself of any controversy at all would be to educate yourself on whatever laws govern your industry and to be a good and lawful business owner for the benefit of your employees and yourself.

When we hear the word ‘sushi’, what normally comes to mind is a dish of specially prepared vinegared rice, usually with some sugar and salt, combined with a variety of ingredients, such as seafood, vegetables, and occasionally tropical fruits. Recently, however, the delectable Japanese cuisine has become the poster boy for unpaid wages thanks to a targeted audit by the Fair Work Ombudsman (FWO).

The Sushi Blitz

A few days ago, the FWO has audited 45 sushi businesses in New South Wales, Queensland, and the Australian federal capital Canberra, finding widespread non-compliance with workplace laws amounting to $746,203 in unpaid wages for almost 400 workers in a recent blitz of sushi restaurants.

It found that 39 out of the 45 audited businesses committed workplace law breaches, which equates to a non-compliance rate of almost 90%. Furthermore, 37 of the audited businesses were found to have underpaid staff, while 29 had breached record-keeping and payslip laws.

Workplace lawyers has described the blitz as a sign that the FWO is narrowing the focus of its widespread underpayment campaign, with an interest on specific categories within the food sector

Ombudsman Sandra Parker said the audits followed “increased requests” for assistance from vulnerable workers in sushi outlets.

“While the Fair Work Ombudsman never excuses employers who underpay their workers, we know that labour represents a significant cost in the food industry,” Parker said in a statement.

The price of cheap sushi

With the recent string of revelations from the audit, it was found that the victims of the non-compliance included young migrants and foreigners in Australia on the country’s popular working holiday visas. They were paid a flat rate that led to the underpayment of various loadings and leave entitlements.

“Our activity identified that sushi eateries often employ vulnerable workers including young workers, migrant visa holders and those from non-English speaking backgrounds. The Fair Work Ombudsman has a strong focus on protecting the rights and entitlements of these vulnerable workers as they may not be fully aware of their workplace rights or are reluctant to complain,” Parker explains.

With this, the FWO has asked consumers to consider the real price of cheap food. “Although everybody loves cheap sushi, perhaps we should ask ourselves — is what I’m paying enough to cover workers’ minimum wages and entitlements?”

Read more: Taking Back Time: Solving the enduring wage theft problem in Australia

Let the record state…

Proper record keeping has also become a prime focus for the FWO, amid a spate of cases where businesses have either been found to have intentionally not kept adequate records or have failed to do so accidentally.

Ombudsman Parker stated that they were particularly disappointed with the high level of record-keeping breaches discovered in the activity.

“New laws mean employers face significantly higher penalties for serious breaches and we have no tolerance for employers that give inspectors false records,” Parker said in a statement.

Some say that complacency was driving some SMEs to think just providing a payslip to employees was adequate, but this is not the case. While it can be said that the complex awards system is a root cause for non-compliance, the reality is that ignorance of the Fair Work Act will not shield an employer from its consequences.

“You need a roster or some other time and attendance record to know when hours were worked, to see what the penalties and loadings at that time were,” Parker explains.

The moral of the sushi

With all this information presented before us, it’s about time we get to the moral of this sushi-centric story: The responsibility to pay staff correctly still falls squarely on the shoulders of employers, whether they’re running a retail chain, a neighborhood cafe, or a sushi joint.

To a degree, business owners and managers can insure themselves against controversy down the line by investing in a time and attendance software.

Read more: The Digital Workforce Success Revolution: Why you need to shift to cloud-based HR today

However, at the end of the day, the best way to rid yourself of any controversy at all would be to educate yourself on whatever laws govern your industry and to be a good and lawful business owner for the benefit of your employees and yourself.

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Greens MP introduces franchise wages bill

A new bill called the Fair Work Amendment (Recovery of Unpaid Amounts for Franchisee Employees) Bill 2015 was introduced to Parliament last week. The bill, sponsored by Melbourne Greens MP Adam Bandt, is a direct response to the recent 7-Eleven saga, in which the Fair Work Ombudsman has already found over $600,000 in underpaid wages and entitlements. The bill aims to prevent this by making the franchisor responsible for correcting underpayments if the franchisee is not able to pay staff correctly and on time. You can read the text of the bill here, as well as its explanatory memoranda. Nobody would argue that it’s fair how 7-Eleven staff were underpaid, but this bill skirts a fine line that all franchisors should be aware of. The bill is written in the typical legalese of the Fair Work Awards and the National Employment Standards, but the gist of it is: If a franchisee employer does not pay an employee by pay day, then the employee, or someone acting on their behalf, can give the franchisor a written demand for payment. The employee doesn’t need to do this immediately. They have 6 years from the pay day in which they can make this request. The franchisor has 14 days to pay the employee what they’ve requested. If the franchisor doesn’t pay the employee within the given 14 days, the employee (or a lawyer) can take the franchisor to court. So if the franchisor disagrees with the employee’s written request… it must go to court! The court must add interest to the amount already owed to the employee. This interest is calculated from the pay day (so at this point it’ll already be 14 days worth). In short, if this bill became law, every franchisor in Australia would have unknown liabilities on their books for the wages of everyone who’s ever worked at one of their franchises any time in the past 6 years. And they could get these written notices if a franchisee gets their payroll out an hour late. This bill could certainly set a precedent for even more responsibilities for head office over what franchisees are doing. We think this could significantly change the dynamics of franchise agreements and cause a lot of headaches. It’s important for franchises to be ready for this sort of thing. Whether mandated by law or common sense, as a franchisor you need to be sure that your franchisees aren’t doing dodgy things with payroll that are going to see your brand on the front page of the Australian.   About the author Jake Phillpot is a Director of Tanda, a specialist time and attendance company focusing on the interpretation of Australian Modern Awards and Enterprise Agreements. Tanda maintains templates of popular Modern Awards including Fast Food, Hospitality, Retail, and Restaurant. These templates include the Fair Work mandated minimum wages of all levels of staff, as well as rules for penalty rates, allowances, and overtime based on the times that staff worked. For more information, read a Franchise Case Study with Red Rooster or call Jake on 1300 859 117. You can also request an enterprise POA.

Awards & Rostering    |   

The Different Kinds of Award Interpreters

We often chat to people who have looked at a few different award interpretation tools on the market. Most are not really sure which award interpretation tool is right for their business.  In this post, we’re going to take a look at the different kinds of award interpreters out there to help you understand what is important when looking for a tool for you or your clients. Firstly, an Award Interpreter (read about Tanda’s Award Interpreter) is software that figures out how much staff should be getting paid based on their hours and times worked.  What award interpreter is right for you? There are four different kinds and the right one depends on how your staff get paid. Salary Costing Tools: Used to calculate payroll when all your staff are paid a fixed salary. Hourly Wage Calculators: Calculates when staff get paid a single hourly rate for all hours worked. Single Rate Calculators: Pays staff only single types of pay like weekday, Saturday and Sunday rates. However, it cannot handle any of the more common rate scenarios set out in Awards. Award Rule Engines: Does all of the above. In addition, they also calculate overtime, penalty rates, allowances, accruals and leave. “All my staff get paid a salary.” If you only employ salaried staff, a Salary Costing Tool is perfect for you. This is common in white collar workforces like accounting firms. In this case, you enter each employee’s yearly salary, set rules about how leave accrues and the tool does the rest. This is simple because staff are paid the same thing most pay runs. Most payroll systems (including MYOB and Xero) already include such a tool. If this is you, you’re in luck – you will not need an additional system for award interpretation! “My staff get paid the same hourly rate for all hours worked.” This might come up if you run a very small business with only a few staff. This is where nobody works on weekends, receives overtime or penalty rates. Generally, this means the business is only open for a few hours on days that it does open. If that’s you, you’re after an Hourly Wage Calculator. Warning: Be careful with this one. It’s easy to miss subtle wordings in Awards that require you to pay different rates at different times. Keep in mind that if any of your staff ever get more than one pay rate in a week, an hourly wage calculator won’t work as well anymore (even if it doesn’t regularly happen). Using an Hourly Wage Calculator, you enter the hourly rate for each employee. Each week you only enter the number of hours worked (you don’t worry about times). The tool multiplies the hourly rate by the number of hours to calculate total pay. Most payroll systems (including MYOB and Xero) already include such a tool, so if this is you, you’re also in luck – you won’t need an additional system for award interpretation! “I employ only one type of employee. They receive weekday and weekend rates only.” If you have staff that get paid hourly and receive different rates on weekdays, Saturdays, and Sundays, you might be able to use a Single Rate Calculator. However, be careful because this only works if you have a single employment type. An Employment Type refers to the way someone is employed. This includes full-time, part-time, casual or shiftworkers. If everyone you employ is the same employment type (e.g. everyone is Full Time) then this might work for you. When using a Single Rate Award Calculator, you enter the hourly rate that each employee gets during the week. You enter the multiplier for Saturday and Sunday shifts. Also, Public Holidays, if the calculator supports it. If an employee gets a base rate of $20 and your Saturday multiplier is 1.5 (Time and a Half), they receive $30 on Saturday’s. When you enter a timesheet the system pays staff at the appropriate rate based on the days worked only. Why do these only work for one employment type? If you you have a Full Time employee (base $20/hour), and a Casual employee (base $20/hour + 25% casual loading = $25/hour). This table shows how a Single Rate Award Calculator would calculate the cost of two shifts. Weekday Rate – Full Time Saturday Rate – Full Time Weekday Rate – Casual Saturday Rate – Casual 20 30 25 37.5 In most awards, you’re meant to apply the 1.5 multiplier and then the 25% casual loading! Here is how Fair Work’s Pay Rate Calculator says you should have paid: Base Rate – Full Time (1x) Saturday Rate – Full Time (1.5x) Base Rate – Casual (1.25x) Saturday Rate – Casual (1.75x) 20 30 25 35 Single Rate Award Calculator’s are great if you have staff on a single employment type as all their multipliers will be the same. However as soon as you have different kinds of staff, it stops working correctly. (It also doesn’t work if you have to pay overtime, penalty rates, deal with leave or accruals. It’s really just for simple weekend rates) Some payroll systems include Single Rate Calculators, but most likely you’ll need an external system. Most award interpretation tools on the market can be used for Single Rate Calculation. If that’s what you need, just pick whichever looks good and is well supported. However, if you have multiple employment types, or other more complex pay requirements (eg. Overtime, Allowances, Penalty Rates, RDOs, TOIL, or Leave costing), read on… “I employ more than one type of employee,” or “I have to pay overtime, penalty rates or allowances,” or “I have to manage RDO or TOIL accruals and leave” If any of these sound familiar, you’re after an Award Rule Engine. It’s called a rule engine because it’s based on different payroll rules that you configure, allowing you to pay staff at different rates across the week. However, it also covers different rates within the same day and for different employment types. Some Award Rule Engines also come with pre-built sets of rules called Templates. A template contains all of the rules necessary to pay under a particular Fair Work Award. A good template will include all of the base rates for different levels of staff (each employee will have a minimum wage and the template should include this). A really good template will automatically keep your payroll software up to date based on Fair Work Award updates. Here’s some other things to keep an eye out for when comparing Award Rule Engines. You should ask these questions before implementing a system so you don’t get burned 3 months down the track. Can I set different Saturday/Sunday multipliers for Full Time and Casual staff? When staff pay rates go up (each year when the Fair Work updates minimum rates), are these updated automatically? Are staff pay rates automatically updated in the linked payroll system? Does the engine understand the concept of Ordinary Hours? (Ordinary hours of work accrue superannuation and count towards overtime, while non-ordinary hours don’t. Systems that treat all time as ordinary can end up costing you a lot more in labour costs – and staff won’t complain if you get that wrong!) Can I configure different pay rates for junior staff? Does the system automatically update them on birthdays? How does the engine handle RDOs or TOIL accrual? Are you able to configure accrual for arbitrary leave types? Can the engine pay the correct allowances for split shifts? Can you configure how long a shift must be “split” before this kicks in? Can you configure automatic allowances (like Laundry Allowances) and manual ones (like Overtime Meal Allowances)? Just for specific employees? Based on the times or days that they work? Can I configure specific Public Holiday dates for each employee (important if you have  multiple sites with different Show Holidays or Regional Public Holidays). How is overtime calculated if an employee takes leave midway through the pay period? What if they take it on the last day? Can I calculate overtime based on an employee working outside their rostered hours? If a Template has been built based on an Award, can I change the ordinary span of hours based on agreement with the majority of my staff? Can I configure special provisions for shift workers? By the way… with Tanda’s Award Rule Engine, the answer to all those questions is yes! Hopefully, this post has helped clear some confusion around the types of tools that exist in the market and what you can use depending on how your workforce is set up. If you’ve got any further questions, feel free to email us on info@tanda.co

Awards & Rostering    |   

Australian Minimum Wage Update for 2016

With the End of Financial Year fast approaching, it’s time for you to start thinking about minimum wage and what is required of you as a business owner for the New Financial Year. Fair Work Australia has recently released its decision on national employment standards, which include wage increases for Modern Award rates. As of July 1 2016, the national minimum wage will increase by 2.4% or $15.80 per week. As a business owner, it is your responsibility to ensure that you are aware of these changes and have updated your pay rates for your employees correctly. How does the minimum wage update affect you? July 1, 2016 is the official day set by Fair Work for the proposed changes to take action, so it’s important that you are aware of any changes and understand what is expected of you in regards to workplace compliance, before July 1. Employers who have employees covered by a Modern Award Employers under this category have the responsibility to check the updates to the Modern Award rate or the national minimum wage, and ensure that their records are updated as of July 1, and that the first pay run after July 1 is paid at the new pay rates. For example: Taylor, aged 24 is employed as a Casual Level 3, on the General Retail Award 2010. Typically, Taylor will work: Monday – 11:00am to 5:30pm (6 hours) Thursday – 5:00pm to 9:00pm (4 hours) Saturday – 10:30am to 5:00pm (6 hours) Sunday – 11:00am to 3:30 pm (4 hours 30 minutes) Prior to 1 July 2016, Taylor would have received $584.30 for working the 20.5 hours above. But in the New Financial Year, Taylor would now receive $598.51 for the same shifts which is an overall increase of $14.21 per week*. So that could be an extra $730 in Taylor’s bank account for the year. *The above example was automatically calculated using Tanda’s Award Interpretation software. Employers who have a custom agreement Whether this is an ‘above award rate’ or an Enterprise Agreement, employers under this category have the responsibility to carry out a ‘better off overall test’ (BOOT). This confirms that the current payment arrangement is better for the employee than the industry Modern Award. If the above award rate is higher than the new rate, then as an employer your responsibility is to ensure that you continue paying above the award rate. Why is it such an issue and what does this mean for businesses? National employment standards are important markers for employers as they provide the outline for what is expected by Fair Work, when managing and paying staff. Challenges have arisen over the years for employers who have struggled to keep up with the intricate details and updates to the numerous awards. Many employers experience paperwork headaches when trying to update their pay rates based on changes to Awards, and it is often further complicated by the additional factors of penalty rates and overtime. How can Tanda help? Managing minimum wage updates every year is a tedious and unnecessary task. But there are tools that automate this process… Tanda is workforce management software specialising in automating award interpretation in addition to rostering and timesheets. The market-leading award interpreter automatically calculates the gross wage for your staff based on your industry award and additional factors such as penalty rates and public holidays. Tanda then takes this information and transfers it into your payroll software, in a format that is ready to be processed, so you can pay your staff quickly and effectively. The best part about all of it- is that Tanda automatically updates Modern Award pay rates each year for you, in accordance with Fair Work’s minimum wage update. Tanda stores all your records securely in the cloud to meet your compliance expectations, but it also takes the stress out of your EOFY paperwork. Give up the calculator for good this EOFY Get rid of the pay rates headache, and get ready for a stress-free EOFY with Tanda. Simply sign up for a free trial with Tanda to see what the award rates increases means for your business: www.tanda.co/award-interpretation For more information regarding Fair Work’s updates, visit the Fair Work Commission website.

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About the author

Alyssa Fernandez

Alyssa Paula is a left-handed creative based in Manila. Having a knack for design, branding, and copywriting, she creates tasteful graphics and copy, and develops marketing strategies for Tanda, the world's #1 workforce success platform.

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We often chat to people who have looked at a few different award interpretation tools on the market. Most are not really sure which award interpretation tool is right for their business.  In this post, we’re going to take a look at the different kinds of award interpreters out there to help you understand what […]

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