The Print Bar uses MYOB and Tanda to control costs
The Print Bar’s warehouse in the inner-suburbs of Brisbane is a symphony of people and machinery, churning out some of the highest quality custom t-shirt printing available in Australia.
In just 5 years, Managing Director Jared Fulinfaw has grown from 2 employees in his parents’ garage to become one of largest suppliers of custom t-shirt printing in Australia, with 28 employees working around the clock, 7 days a week. It’s a resounding success story, but it’s clearly been no accident. Jared is keenly focused on running a lean business and striding ahead of the competition.
Tools for rapid growth
To run The Print Bar, Jared is hands on with everything and believes that up-to-date and forward looking financial data is essential. He uses MYOB to manage his finances, and Tanda to manage his people.
“MYOB lets me keep track of my inventory and expenses, I even have my accounts reconciled fortnightly so I know exactly where I am. Tanda is for managing my biggest asset and my biggest expense – my team. To sell my product at competitive prices and maintain my margins, I need to be great at managing, rostering, and keep a very close eye on the costs of my staff.”
“My team is everything,” says Jared. And the team agree — they say he’s the best boss ever.
Every week, Jared uses Tanda to put together his roster. He starts by copying the last week’s so he has a template to work with, then makes any changes necessary based on availability or feedback from his team during the week.
Next, he checks the roster’s cost – based on the award rules he’s configured – to ensure that he’s within budget. When it’s all looking good, he sends the roster out to staff by email. He generally does this well before the working week; if he needs to make any urgent changes afterwards, an updated roster by SMS alerts the relevant people.
The Print Bar staff clock in and out of work using a Tanda time clock. It’s positioned on the wall near the entrance to the staff room, so it’s easy to spot and hard to forget!
For Jared, the time clock acts as a virtual assistant – every day he gets a roll call of who clocked in, and who didn’t (based on their roster). And if someone’s not at work on time on a weekend, he also gets an SMS alert so he can quickly run in if need be.
Timesheets and Payroll
Every few days, Jared checks over staff timesheets, makes any necessary changes, and approves shifts when he’s happy with them. At the end of the fortnightly pay cycle, he clicks a button to export the timesheets directly to MYOB.
Because Jared’s configured Tanda to work with his EBA, all of the data he downloads is mapped to the correct MYOB wage category – saving him hours he’d have spent doing it by hand.
Awards & Rostering |
Why is it so hard to pay people correctly?
Most people never have to worry about the payroll compliance process required to get someone paid. It’s not a hugely riveting subject; I mean, staff go to work, they work, they get paid. However, as Fair Work’s list of big companies failing to pay legal wages continues to grow, society is starting to wonder why is it so hard to pay people correctly? For the past three years we have made it our business to know the intricacies of payroll, and how to build software which automates the complexities of getting people paid. Currently calculating over $500 million in casual and part-time wages each year, we’re an advocate for those who have the best intention and efforts to pay their staff correctly. With each new wage rate transgression I’m reminded of an old industry saying, “a good payroll officer is somebody nobody knows.” An understanding that attention is only paid to your payroll when there are errors, under-payments or the pay is late. What most don’t realise is that behind a simple payslip are legal questions covered with grey and varying shadows of complexity. Australia is routinely identified as one of the most complex countries to run payroll in, with workforce administration, payroll compliance requirements and regulations identified as the major complicating factors. Far from magic, the time and expertise required to calculate some pay could convince any seasoned mathematician to hang up their wand. In total, Australia has 122 Modern Awards with an average Award having between 180-200 individual rules. These rules specify pay rates for overtime hours during the week and weekend, overtime for RDO, public holidays, late night shifts and employee classification, just to name a few. For big brands and large groups, these calculations are often decentralised, leaving the responsibility to those at ground level without the necessary incentive or knowledge for strict adherence. Broadly, for those who had identified systemic issues, they simply didn’t know how to begin to resolve them. Read a Modern Award document cover to cover, and you’ll empathise with small business owners and executives who might simply not understand the problem, let alone how to guarantee organisational wide compliance. So yes, payroll compliance is hard, complex and costly, but does this excuse paying below minimum entitled wages? Unfortunately not. Complexity is no excuse for non-compliance. It’s the responsibility of businesses, of all sizes, to properly comply with the law. Rather than being loose with interpretations, the answer is to invest in solutions that incentivise and reward compliance management whilst reducing the regulatory burden. Fair Work are unlikely to slow in their mission to bring uncompliant businesses to light, so it’s time for businesses to get smarter about how they manage their workforce and compliance responsibilities. Being smarter and more innovative is the only way to control labour spend in the productive, high-wage workplaces of the future. It’s time to use wage compliance management as a competitive edge. Our company is passionate about building solutions to help good businesses be more efficient while lifting those struggling under the weight of Australian workplace laws. The solution to this problem, if it wants to be solved, is technology. Sign up for a trial of Tanda Enterprise Edition to significantly improve your wage compliance oversight and labour profitability. Tasmin Trezise is a founder of workforce management software, Tanda, which helps businesses get the most from their workforce.
Clients & Partners AU |
Tanda is MYOB’s Fastest Growing Add-on of 2016
Tanda was just named MYOB’s Fastest Growing Add-on of the Year for 2016. This is the first time the award has been conferred and is the first of its kind in Australia, marking an incredible milestone and achievement for Tanda. When I first joined Tanda in 2013, we were just a small team in a very small office. In the three years since, Tanda has gone from strength to strength, growing ten-fold, to a team of over 40. It’s been an incredible journey and it feels like we’re only just getting started. Employing people is much harder than it should be. By making it easier to be an employer, we are able to very quickly deliver value to our customers – as a result, we’ve seen phenomenal growth over the past 3 years. We are committed to solving the hard problems that businesses struggle with everyday, assisting them to focus on what’s actually important – improving their business. We wouldn’t be where we are today without our partnership with MYOB. The rise of the cloud computing is giving business owners more and more options to connect the best software solutions together. Connected software is the future and we are incredibly grateful to have a partner that appreciates this. We are excited about what we’ve been able to achieve with MYOB. Together, we’ve slashed thousands of hours every week of manual payroll processing time so payroll people and business owners can focus on something more productive. Today we are very excited to be a market leader, but we’re only just starting out in our journey, and are very excited to see what comes next. Thank you for joining us on this journey, MYOB. We love your work.
Industry Insights |
Is your workforce prepared for Artificial Intelligence?
Ikea recently announced its intention to explore Artificial Intelligence (AI) through a customer survey ‘Do you speak human?’. It’s a novel idea for a company that makes a living selling flat pack furniture, however, they are right on the money. AI has grown dramatically over the last few years, and it’s expected that the market will be worth $5.05 billion by 2020. Stunts like Ikea’s provide an intriguing insight into the expectations society holds for AI technology. However, building an intelligence system capable of matching the capabilities of the human brain is no easy feat. While the creation of such technology is a celebration in itself, what’s really impressive are the real world applications that are only just starting to appear. Imagine having a system that can not only synthesise data faster than a human, but can make better inferences, predictions, and decisions. This has the potential to revolutionise how we live, work, and interact with each other. But what will this technology look like in the space we spend 50% of our day, the workplace? According to a survey conducted by Narrative Science, 80% of company executives believe that AI solutions boost productivity. Whether this is by automating labour intensive tasks or improving process efficiencies, AI is becoming an effective part of businesses of all shapes and sizes. Workforce management companies like Tanda are heavily investing R&D into the potential of AI technology and the impact that it will have on the workplace. Managing a workforce with all the administrative work that goes along with it is no easy task. It becomes infinitely more difficult when managers lack the experience and necessary information to make complex informed decisions. Using AI technology empowers managers with actionable intelligence to make smarter decisions in rostering, wage calculations, and workforce management. What is the future of Artificial Intelligence in the workplace? Artificial Intelligence can be used in a variety of ways within workforce management technology. Firstly, predictive analytics is where AI is used as a tool to assist the user to make decisions, such as the optimal number of staff for a shift. The next step up is a completely autonomous system, capable of performing tasks independent of a human. Cognitive Rostering® for example, extends on predictive workforce analytics to create an optimised roster automatically, without human user input. So what benefits can we expect by implementing AI technology into our workforce? 1. Make faster decisions Using AI technology to automate your workforce management results in greater efficiency, profitability, and productivity. Rostering is a major pain point for businesses, due the time it takes and the impact of having too many or too little staff rostered. Automating time-consuming tasks such as rostering, assists manages to make faster decisions, and spend more time focusing on priorities. 2. More accurate decisions It’s hard to make the right decision when you don’t have all the information. There are numerous sources of data that could affect making great rosters, such as wage costs, sales data, and staff availabilities. Using Predictive Workforce™ allows managers to pull useful data sources into one system, which leads to more accurate and smarter workforce decisions. For example, you could import foot traffic data into Predictive Workforce™ with customised ratios. This will inform managers of how many staff are needed, and what specific roles are required. Thus, this enabling managers to not exceed their labour cost budgets, while also ensuring that enough staff are rostered to meet customer demand. 3. Competitive market advantage Using AI technology to manage your workforce provides an unparalleled market advantage. According to Narrative Science, “by 2020 predictive analytics will attract 40% of new investment made by enterprises”. In a time when operating and overhead costs continue to increase, AI automation assists businesses owners to improve workforce productivity for future growth. Businesses therefore need to be using predictive analytic technology to manage their workforce today, if they want to stay competitive and ahead of the market tomorrow. AI technology and predictive analytics give you the confidence to make great decisions, and capitalise on new exciting opportunities. Artificial Intelligence may well still be in its infancy, however, it is quickly becoming a necessity for businesses wanting to remain competitive. Using the best workforce management technology leads to faster and more accurate decisions, as well as a competitive advantage within the market. It is therefore vital for key personnel to ensure they are using the best technology to achieve the greatest outcome.