Should you approve shift swaps at work?

Team Tanda

21 September 2018    |   

If you run a service-oriented business, you’re all too familiar with staff requesting to suddenly change or drop shifts. It’s something that any business owner cannot control; staff will encounter unlikely situations and will get sick from time to time. What is shift swapping? Shift swapping is a need for staff to change the time that they’re rostered for work. A situation where shift swaps happen can vary from work-related to personal reasons. But all the same, the employer is always given the power to let changes in rosters happen. Operational risks Letting staff take control of their time is one way of showing respect to your people. Sick leaves and personal emergencies are really out of the question when it comes to approving time off. However, without the knowledge of who can immediately fill in vacancies, more so the ability to get replacements instantly, business operations become tricky. Shift swapping that results in vacancies gives your business the risk of giving inconsistent service to your customers. For pubs, loyal customers come back for the quality of drinks and those who serve them. We hear regulars say, “the usual” when they order something, and having that one person take unexpected time off can derail your customers’ expectations. Because businesses enter ‘firefighting mode’ when staff is out, it’s not easy to assure that whoever comes in will provide the same level of service — or worse, that someone else even agrees to come in in the first place. Administrative costs It’s not a chore to mark your staff unavailable when they suddenly decide to take some time off. But it becomes confusing when multiple shift swaps happen within a day, week, or month. The fact that staff members have different rates, allowances, and hours can leave you organising pay data for ages. The good news Despite the risks you get with shift swapping, managers are still in control of their operations. With modern technology, apps can now accommodate these gaps. No-show shifts can easily be filled without the worry of overlapping schedules and calculating hours for payroll. Recent shift swapping technology not only fills your vacancies, but it also ensures that whoever is taking up a shift is a good fit, i.e. they are available for the hours, they belong in the same team, and will cost your business the same/less. So yes, go ahead and approve shift swap requests at work. With shift swapping technology, there’s no room for worry and firefighting for your business. Not only are you creating trust between managers and staff,  but you’re also at ease knowing that operations will keep running while keeping costs in check. To know more about Shift Swapping, visit https://www.tanda.co/features/shift-swapping/

If you run a service-oriented business, you’re all too familiar with staff requesting to suddenly change or drop shifts. It’s something that any business owner cannot control; staff will encounter unlikely situations and will get sick from time to time.

What is shift swapping?

Shift swapping is a need for staff to change the time that they’re rostered for work. A situation where shift swaps happen can vary from work-related to personal reasons. But all the same, the employer is always given the power to let changes in rosters happen.

Operational risks

Letting staff take control of their time is one way of showing respect to your people. Sick leaves and personal emergencies are really out of the question when it comes to approving time off. However, without the knowledge of who can immediately fill in vacancies, more so the ability to get replacements instantly, business operations become tricky.

Shift swapping that results in vacancies gives your business the risk of giving inconsistent service to your customers. For pubs, loyal customers come back for the quality of drinks and those who serve them. We hear regulars say, “the usual” when they order something, and having that one person take unexpected time off can derail your customers’ expectations. Because businesses enter ‘firefighting mode’ when staff is out, it’s not easy to assure that whoever comes in will provide the same level of service — or worse, that someone else even agrees to come in in the first place.

Administrative costs

It’s not a chore to mark your staff unavailable when they suddenly decide to take some time off. But it becomes confusing when multiple shift swaps happen within a day, week, or month. The fact that staff members have different rates, allowances, and hours can leave you organising pay data for ages.

The good news

Despite the risks you get with shift swapping, managers are still in control of their operations. With modern technology, apps can now accommodate these gaps. No-show shifts can easily be filled without the worry of overlapping schedules and calculating hours for payroll.

Recent shift swapping technology not only fills your vacancies, but it also ensures that whoever is taking up a shift is a good fit, i.e. they are available for the hours, they belong in the same team, and will cost your business the same/less.

So yes, go ahead and approve shift swap requests at work. With shift swapping technology, there’s no room for worry and firefighting for your business. Not only are you creating trust between managers and staff,  but you’re also at ease knowing that operations will keep running while keeping costs in check.

To know more about Shift Swapping, visit https://www.tanda.co/features/shift-swapping/

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Why employees love Tanda’s Workforce Success software

Workplace automation, including the use of artificial intelligence and robotics, is expected to surge in the next three years, according to multinational insurance broker Willis Towers Watson. This development is unsurprising, as automating HR can lead to significant cost savings for your organisation, especially when implemented in managing attendance, eradicating benefit errors, and automating compliance. With the growing demand for advanced technology use, automating HR processes is not an eventuality, it’s a necessity. But streamlining processes and lowering administrative costs is only one side of the coin. Yes, owners, employers, and managers stand to gain a lot from ensuring that the business is ready for the future. But employees, too, are benefiting from workforce technology platforms that not only ensure wages are paid accurately and on time, but also introduce flexibility and increase transparency in the workplace. Employees love Tanda’s workforce success software because it empowers them in more ways than one. Read about how Tanda is making a difference in workplaces around the world. Error-free Timesheets and Pay Runs The first and most obvious benefit of workforce technology platforms is error-free timesheets and accurate pay runs. Companies that still use manual methods for timekeeping and pay calculation can cause employees to second guess if they’re really getting paid the right amount every time the payslip arrives. In fact, Australia recently had a spate of wage theft accusations, leaving in its wake damaged reputations and millions in back wages. Owners and managers commonly cite a lack of understanding of Australia’s complex award system as the reason it happens. Read more: Taking Back Time: Solving the enduring wage theft problem in Australia Switching to the Tanda employee time clock app ensures staff that their shifts are recorded accurately throughout the pay period. Timesheets are processed with Tanda’s award interpreter, to account for modern awards of Fair Work Australia as well as other enterprise award agreements. This is then exported in a format compatible with a host of payroll integrations, making pay runs quick and reliable. This increases the level of trust and transparency between employers and employees, which in turn increase productivity and engagement in the long run. Better Work-Life Balance When employees have a healthy work-life balance, they become more fulfilled with their work, and more invested in the future of the company. There are a number of ways flexibility can be introduced into a company without hurting the bottom line. For instance, Tanda’s unavailability calendar feature lets employees tell their managers whenever they might not be open for shifts. This helps the company create rosters around each person’s unavailability. Another feature, leave management, optimises the leave request process and lets staff file requests via the web browser or employee app. For some companies, more novel solutions like shift swapping are providing employees with more options to achieve better work-life balance. It allows shift workers to trade shifts with one another when the need arises. This lets shift workers strike a balance between their personal commitments and work responsibilities. Tanda’s shift swapping feature that integrates into its time and attendance web and mobile apps. It lets staff request to drop or cover a shift right from their mobile phone, making it easy for them to start the swapping process. Read more: Achieving Workforce Success: Shift Swapping for Managers Reliable Rostering and Communication Employees need to know their schedule well ahead of time so that they can plan their upcoming week. Tanda’s web-based rostering software cuts down the time companies spend making the weekly roster. Cognitive Rosters® can be connected to your existing roster templates for the predictive suggestion of staffing requirements. Once approved, Tanda sends the roster to staff via SMS, email, or employee app. Employees can then inform their manager of any leave requests or else apply for a swap, dramatically reducing the chances of unfilled shifts throughout the week. Proper rostering is extremely important because overstretched employees aren’t productive. Too few staff on a given shift affects how they engage customers and respond to demands. Tanda’s Predictive Workforce feature uses sales data from the business’ Point-of-Sale (POS) to give an accurate forecast on how many people are needed on any given shift. During the day, Live Insights can be used to make key decisions on whether to call more people in, ensuring that the high quality of operation is sustained and uninterrupted. Read more: Introducing Live Insights: Using real-time staffing to secure your business Transparent and Engaging Workplace According to a survey done by Interaction Associates, 86% of employees say that they are more productive if they trust their employers. A separate study by advocacy group Trust Across America found that trustworthy companies outperform companies in the Standard & Poor’s (S&P) 500 Index. Building that kind of game-changing trust starts with transparency within the organisation. Employees must know that their company is working in the interests of all and they are open about the information that matters to them. With a world-class workforce success software like Tanda, employees have access to a portal that lets them know their time and attendance records, time off allowances, and upcoming shift schedules. It also increases employee engagement in other ways, like clocking in by taking a selfie on the Tanda Time Clock. Starting the workday with a smile can change the employee’s whole perspective, which can lead to a better rapport with customers and fellow coworkers. And with Tanda doing most of the admin work, employees have more time to do the things that matter to them. Read more: Crafting Workforce Success at Windsor Alehouse Why Workforce Software Matters For the modern employee to do their best at work, they need to feel that the company is supporting them and is willing to adjust to their needs from time to time. They need to know that the company they’re working for pays them correctly, supports their life commitments, and effectively communicates with them at all times. Companies can make all this happen by moving on from outdated processes that bogs down human resource management. By using workforce management software, employees are more motivated to work, empowered by a platform that allows companies to drive trust, engagement, and the ultimate employee experience. Ready to find out what Tanda can do for your business? Book a demo today.

Awards & Rostering    |   

Shift Planning 101: Optimising and Swapping for Success

It’s no secret that many businesses go under because of ineffective shift planning. When a shift isn’t staffed with the correct number of people, customers are disappointed and revenue is lost. Over time, your business reputation can go down the drain. This is especially true in the hospitality and healthcare industries, where the staff is required almost 24/7. Optimising the roster is a necessary investment for the business. Here are five easy steps to get you started: 1. Identify peak hours and events Peak hours vary per industry, so it’s important to identify which ones are yours. For restaurants, being understaffed during lunch and dinner hours can result in sub-par food quality and customer service. For retailers, peak hours largely depend on what kind of product or service is being sold. Your Point-of-Sale (POS) system can track the number and type of sales each employee makes, and more importantly when they make those sales. For hotels, on the other hand, events in the area can cause a spike in patrons and conference room reservations. It’s best to synchronize your marketing and administrative calendars with them. Keep abreast of trends as well, so you can create packages specifically for them, and organize staff accordingly. Whatever your industry, planning everything from discounts to rostering depends on correctly identifying peak hours and events. Read more: How to Serve 200 Customers Daily in an 8-seat Restaurant 2. Organize data on your team Knowing your team well is instrumental to shift planning. Having all the details on hand allows you to make decisions quickly. Organizing the data this way lets you have a big picture of who you have working for you, and who you might still need to hire. It also allows you to respond to changing conditions, which can determine the success of your business. You can start by listing the following: Availability. Chart when they can and cannot come in to lessen schedule conflicts down the line. Qualifications. Identify their skills, certifications, and restrictions. They may have qualifications that are being overlooked, and skills that can be beneficial to the growth of your business. Personality. Take note of when and with whom they work best. Team dynamics is a major consideration in shift planning. Complementary personalities working together are more likely to deliver their best to clients. Career trajectory. Consider what their career trajectory is, especially if they intend to apply for promotions, or shift to a different department. Other skills. Identify what jobs they can substitute for when necessary. The rostered employees aren’t always available, so it’s good to have a back up plan. 3. Pick out your best employees Knowing who the top performers are allows you to schedule them with those who can use some inspiration. The presence of efficient employees will improve overall performance during the shift. It also has the added advantage of shining the spotlight on future managers. Allowing good employees to hone their skills in demanding situations will equip them for bigger responsibilities. Read more: From Battlefields to Boardrooms: Finding Good Managers with William Gooderson 4. Choose a shift planning method Traditional. There are several ways to make a shift work calendar. Traditionally, managers used good old pen and paper or a whiteboard to lay out the schedules. This becomes unsustainable when there are more than ten employees. Plus, there is plenty of room for error when using these methods. Spreadsheets. Microsoft Excel or Google Sheets are more common these days, but no less time-consuming. Setting the roster up can take a while, and each detail must still be inputted manually. Changes must be communicated to employees via a separate tool, making it a chore for many managers. Cloud-based software. It’s likely that you’ve thought about using a shift planning software, and you’re not alone. A 2016 survey by consultancy firm EY indicated that 92% of businesses intend to adopt some form of HR technology in the future. Of businesses that already did,  76% use a cloud-based system like Tanda. Cloud-based software is popular because they allow you to: Create and monitor rosters. You can create and save employee schedule templates, or import them from Excel. Tanda’s multi-roster view and colour coding make it easy to see who’s working where. You can even swap shifts in case someone can’t make it to work. Introduce shift swapping. Tanda’s shift swapping feature integrates into its time and attendance web and mobile apps. It lets staff request to drop or cover a shift right from their mobile phone, while managers control all swap approvals and roster updates. It decreases the amount of administrative work, is suitable for over 20 employees, and can even be used to generate an analysis of your workforce. Read more about shift swapping for managers here. Generate optimized shifts automatically. There is no need to rely on intuition with Tanda. It analyses a variety of demand indicators to generate shifts. It also reviews data from your sales history to predict the number of employees you will need on each day. Control labour costs in real time. Tanda shows managers the labour cost percentage before they send the roster out. Timesheets and roster costs are compared each day, so managers can track their progress throughout the week. You can start making better financial decisions instantly. Update your roster from anywhere. Managers can make changes to the roster whether they’re on their desktop at the office, or on their smartphone during transit. Employees can also send leave requests anytime, allowing their manager to find substitutes immediately. This easily eliminates any shift conflicts at work. Communicate the roster instantly. Send SMS and email updates about your roster to all employees with one click. This feature lessens the risk of miscommunication and missed shifts from the moment it is implemented. 5. Monitor productivity and savings The greatest reason to optimize shift planning is, of course, to increase productivity and savings. Establish your baseline before implementing a new rostering system. Compare your productivity and savings with it after six months, and adjust as you go along. If you are able to pinpoint the strengths and weaknesses of your shift planning system, you will have a much better chance of succeeding in your industry.   Ready to find out what Tanda can do for your business? Book a demo today.

Industry Insights    |   

Shift Swapping has Arrived

It’s 7am on a Saturday morning, your busiest shift of the week. You hear the familiar melody of your ringtone and your heart skips a beat. A call this early usually means one thing. As suspected, one of your employees has called in sick. The doors are about to open for the morning rush, and you need to do the ring around. Find the best replacement, fast Sometimes even the best of employees are unable to work a rostered shift. With our new Shift Swapping feature, you can skip the ring around and tedious manual calculations to find a suitable replacement. Our app presents costs, rostered hours, and availability so you can make quick decisions. With our Shift Swapping feature you can: Have complete control and oversight over shift swaps Compare rostered hours and wage costs when approving a cover Automatically inform staff of roster changes How it works When an employee can’t work a shift, the manager is notified and prompted to action the request. From there a shift can be broadcasted to all available staff in that team, or sent to hand-picked employees. Broadcast to all staff Once the shift is broadcasted, employees can put their hand up to cover the shift. Managers are notified when ‘good fits’ have offered to cover the shift, and can approve a suitable replacement from a pool of applicants. A good fit is someone who is: available, works in the same team, and will cost the same (or less). Selected staff For hand-picked employees, whoever accepts the shift first ‘wins’ the shift. In each of these cases, the original employee is notified whether their cover request was approved or declined, and the new employee is notified of the change to their roster. At this point you’re probably wondering, ‘what if I forget to action a new request?’ We have included an auto broadcast system to help with exactly that. If the shift the employee can’t work is less than 3 days away, it will be automatically pushed to ‘in progress’ and sent to all available staff within the team. If you’re more of a hands-off manager and don’t want to spend any time approving shift swaps, you can turn off Manager Approval in the Roster tab in General Settings. What’s next We’re working on optimising the process for finding last-minute replacements. This way, when an employee calls in sick you can initiate the process. We plan to incorporate open shifts into this feature, where employees can offer to fill open shifts. So you can keep an eye on how many times your staff request to drop or cover shifts, we’ll make it easy by showing this information during the approval process. FAQs Can employees swap shifts outside their team? Employees can only swap within teams they have been assigned to. Why am I not receiving notifications? To receive notifications you need to be a Team Manager in your employee settings, and be assigned to the relevant teams. Check that you haven’t turned notifications off for the Tanda App. Will the feature be available on desktop? Yes, we will be building shift swapping in My Tanda in the future. Can employees find their own replacement? No, our feature has not been designed for employees to find their own replacement. This is deliberate to provide managers more control and oversight over costs. Can employees trade shifts with each other? No. Our cover request system is designed to minimise the number of requests and roster changes. Shift ‘trades’ can be done manually by editing the roster. What if I don’t want my staff to access this feature? You can turn the feature off in General settings if you’d prefer to manually manage swaps between your staff.

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Why employees love Tanda’s Workforce Success software

Workplace automation, including the use of artificial intelligence and robotics, is expected to surge in the next three years, according to multinational insurance broker Willis Towers Watson. This development is unsurprising, as automating HR can lead to significant cost savings for your organisation, especially when implemented in managing attendance, eradicating benefit errors, and automating compliance. […]

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It’s no secret that many businesses go under because of ineffective shift planning. When a shift isn’t staffed with the correct number of people, customers are disappointed and revenue is lost. Over time, your business reputation can go down the drain. This is especially true in the hospitality and healthcare industries, where the staff is […]

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Shift Swapping has Arrived

It’s 7am on a Saturday morning, your busiest shift of the week. You hear the familiar melody of your ringtone and your heart skips a beat. A call this early usually means one thing. As suspected, one of your employees has called in sick. The doors are about to open for the morning rush, and […]

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