Not sure how to set your restaurant’s roster? Just follow your customer.

Enrique Estagle

23 August 2017    |   

I have never met a restaurateur that enjoys doing their weekly roster. It is quite a juggling act, taking into consideration that each employee does specific tasks during different times of the day. So what is the best way to schedule staff shifts? How can you set it up that everybody gets the most out of everyone’s time? I was just at National Restaurant Show in Chicago, where Tanda was one of the exhibitors. It was quite an insightful four days, roaming around the show floor discovering the latest trends in the restaurant industry. At the same time, I got to chat with industry veterans that have been in the industry literally for 50 years. One of them shared with me this easy-to-implement method of rostering. He simply put: your restaurant roster should follow your customer. According to him, the best way to properly roster is by charting your customer touch points from the moment they enter the restaurant down to when they leave the establishment. This customer-focused approach resonated with me as it aligned with my beliefs on how a company’s staffing levels should be in sync with their customer service structure.   Who’s First? Who’s Next? Who’s Last? The people who should clock in first are the first people your customers see. They are the hosts, greeters, or maître ds. They are the ones responsible for greeting people at the door, taking and holding reservations, and guiding them to their table. So they should start ahead of the pack. Once customers are seated, that’s the time waiters come in to take their order. This means that they should be the ones who clock in next. People generally take 15 minutes to get seated and order. By this time, you will definitely want your kitchen staff already at their stations, ready to cook and deliver each dish for service. Tables generally turn over within an hour these days. That means your dish washers have to start working an hour and 15 minutes after your first guest enters the restaurant. Now, service is over and guests are departing the establishment. So you may start sending your waiters home an hour after your last guest sits down.   Using data from your point of sale (POS), Tanda helps you visualise your customers’ flow through your restaurant. This enables you to match your roster accordingly.

I have never met a restaurateur that enjoys doing their weekly roster. It is quite a juggling act, taking into consideration that each employee does specific tasks during different times of the day. So what is the best way to schedule staff shifts? How can you set it up that everybody gets the most out of everyone’s time?

I was just at National Restaurant Show in Chicago, where Tanda was one of the exhibitors. It was quite an insightful four days, roaming around the show floor discovering the latest trends in the restaurant industry. At the same time, I got to chat with industry veterans that have been in the industry literally for 50 years. One of them shared with me this easy-to-implement method of rostering.

He simply put: your restaurant roster should follow your customer. According to him, the best way to properly roster is by charting your customer touch points from the moment they enter the restaurant down to when they leave the establishment.

This customer-focused approach resonated with me as it aligned with my beliefs on how a company’s staffing levels should be in sync with their customer service structure.

 

Who’s First? Who’s Next? Who’s Last?

The people who should clock in first are the first people your customers see. They are the hosts, greeters, or maître ds. They are the ones responsible for greeting people at the door, taking and holding reservations, and guiding them to their table. So they should start ahead of the pack.

Once customers are seated, that’s the time waiters come in to take their order. This means that they should be the ones who clock in next.

People generally take 15 minutes to get seated and order. By this time, you will definitely want your kitchen staff already at their stations, ready to cook and deliver each dish for service.

Tables generally turn over within an hour these days. That means your dish washers have to start working an hour and 15 minutes after your first guest enters the restaurant.

Now, service is over and guests are departing the establishment. So you may start sending your waiters home an hour after your last guest sits down.

 

Using data from your point of sale (POS), Tanda helps you visualise your customers’ flow through your restaurant. This enables you to match your roster accordingly.

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Industry Insights    |   

“Help! My employees are always late!”

Do you find in your business employees are constantly showing up for work late, or clocking off just a little bit too early for your liking? Tanda can help you keep track of your employees clock-ins and clock-outs. The SMS feature alerting you when people are late is also a handy Tanda tool to keep an eye on the hard workers and the not-so-hard workers in your team. But there’s one thing a Tanda Clock can’t do, and that’s motivate your team to show up on time to put in their best work. There’s a few key reasons staff start to dawdle on their way to work. One key factor is motivation. Once motivation drops in the office, kitchen or factory, the unproductive sentiment can spread like wild fire. You can help bring up your employees motivation levels with a few tips and tricks that the team here at Tanda has learned and implemented as well. Automation Firstly, automate what you can. If there is something an employee has to do that could be done just as easily with an add-on, application or new system then what are you waiting for? The same way Tanda automates payroll and rosters meaning less time wasted on the boring stuff, you can get rid of the boring tasks for your employees too. Rotation There are some things that have to happen around the workforce. But, if one employee has to carry out the same task or responsibility for more than three hours you will notice they might be getting bored. Try rostering them onto the same task for days or weeks on end and then ask yourself can you really blame them for being late all the time? Instead, it’s better to delegate and rotate tasks between your team. Productivy levels tend to spike at the beginning of a task, so if you can keep your team motivated with new or different things to do you’ll find less stragglers getting to work in the mornings. Optimization Which brings us to optimising how you use your time. Tanda knows a thing or two about time and attendance. Studies have shown people were more likely to be more cooperative and get work done in the morning. Throughout the day the peak in productivity comes unsurprisingly after lunch breaks. The worst times for positive results came just before lunch breaks and nearing the end of the shift. With that in mind, try and schedule the nitty gritty work, unpleasant tasks or least favourite jobs in the mornings and just after your staff have had a break to refresh. Save the fun stuff for the long hours and just before home time. Because really, if your staff are passionate about what they do for your company then there should be plenty of fun stuff for them to do.

Events & Media AU    |   

Tanda Open Data Hackathon this weekend – 17th & 18th April

This article is about the 2015 event. Go to hack.tanda.co for 2016’s event details! The Tanda Open Data Hackathon is upon us! Programmers, designers and developers are flocking to Brisbane for Tanda’s first Open Data Hackathon. In a digital era where everything is reachable from the click of a button, it’s no surprise there are now marathons and competitions for the digitally oriented too. Hackathons, e-conferences and everything in between can be a great way to meet new faces in your industry and carve out your own opportunities in the workforce. You can come along as a lone wolf hunting down open data, or bring a pack of friends to brainstorm together. On the first night after pitches, that’s when you’ll have a chance to form your final teams and get ready to compete. Tanda’s Hackathon will be taking place over two locations. Day 1 will see us at our own Tanda HQ for meet’n’greet, drinks and pitches. Then, a fresh start (and a free breakfast) on Saturday morning will begin at Brisbane’s River City Labs.  The great facilities at this space will hopefully give all attendants the comfort they need to execute a great pitch. It’s a Learning Experience The main drive of these types of events is that everyone should walk out feeling that learnt something. Whether it’s something a team partner has shown you while trying to create something awesome under pressure, or a competitor reveals a clever trick in their presentation. There’s no point to an idea if you don’t share it. It’s a Networking Opportunity Whether it’s the company hosting the Hackathon or a fellow competitor at the event these are the kind of industry events where you can actually stand out for future employees. Instead of selling yourself in an annoying verbal resume at some cocktail event you can show potential employers your skills in action. It’s a push in the Right Direction Not only will you meet new people, you will receive feedback from the two judges for Tanda’s Hackathon. The first judge will be Tanda’s very own Adam Lyons who spends his time all over Australia helping to implement savvy programs for growth in Australian businesses. Our Guest Judge for the Tanda Open Data Hackathon is Keran McKenzie. Keran has been on the scene helping take start-ups to sky heights for the past 20 years. He’s come up all the way from Melbourne to assess your ideas and test your skills. It’s a chance to help a Great Cause This Hackathon is a “Hack It Forward” kind of event. All proceeds made in this event will go back into student funding for IT, programming, and related student clubs at QUT and UQ. As a Start-Up company ourselves Tanda knows the ideas start with you guys – the students, the idealists, the dreamers and the young entrepreneurs.

Awards & Rostering    |   

Tanda Makes Staff Attendance Simple

Check out our awesome new video! Tanda makes staff attendance simple.

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About the author

Enrique Estagle

Enrique was the former editor-in-chief of Tanda's Blog.

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“Help! My employees are always late!”

Do you find in your business employees are constantly showing up for work late, or clocking off just a little bit too early for your liking? Tanda can help you keep track of your employees clock-ins and clock-outs. The SMS feature alerting you when people are late is also a handy Tanda tool to keep […]

Events & Media AU

Tanda Open Data Hackathon this weekend – 17th & 18th April

This article is about the 2015 event. Go to hack.tanda.co for 2016’s event details! The Tanda Open Data Hackathon is upon us! Programmers, designers and developers are flocking to Brisbane for Tanda’s first Open Data Hackathon. In a digital era where everything is reachable from the click of a button, it’s no surprise there are now […]

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