800 staff. 1 payroll officer. See how Tanda enables MyHealth’s lean payroll processing.
“My title is Systems Development Manager,” Natasha Laidler of MyHealth says. “Day-to-day, my job involves a bit of everything, but mainly HR-related issues.”
Founded in 2007 by Dr. James Liang, MyHealth Medical Centre contains over 80 practices in its network, and total staff across the entire organisation currently numbers up to more or less 800 persons. The practice services up to 1.2 million patients yearly, and is considered the largest shopping centre-based medical operator in Australia.
Natasha handles all registrars in training while simultaneously developing systems to make work at clinics more efficient. With that large an organisation size, there was bound to be a few roadblocks along the way.
Simple but Sophisticated Solutions
Natasha and MyHealth were seeking a workforce management system that could grow and scale alongside their business. However, the demographics of many of their managers meant whatever they chose needed to be user-friendly and easy to learn.
To address this, the team over at Tanda built a fully customised iteration of their flagship software using its API. It’s tailored to the enterprise’s specific organisational needs and integrates with systems that MyHealth already have in place. Combined with the simplicity of the base tool, the new solution was easily adopted and learned by all practice managers.
“Tanda appeals to us in the sense that it’s very, very user-friendly. We really haven’t had any issues across any of our practice managers that range in their level in computers. It’s very easy from their end, but also for accounts. They’re able to export the times and timesheets that already have the award rules applied to it. So it saves time in that respect.”
Mending Time and Attendance Mistakes
Before using Tanda, the inaccuracy of recorded data was an obstacle to quick timesheet processing. During clock-ins and clock-outs, employees would enter incorrect times and manually select the dates they were present at work. Additionally, any corrections to the staff roster and timesheets would be made during payroll processing at the end of the week—resulting in confusion and inaccuracy as employees would try to remember their clock-ins for the previous days.
‘Basically, a whole salary has been taken off our wages.’
With Tanda’s automation, however, they eliminated this issue and sped up timesheet processing. The connection between timesheets and staff rostering software has also saved practice managers a significant amount of time at work. “Each manager would probably have saved, I’d say, about 2-3 hours a week—which equates to about, in terms of someone’s wage cost, that would be about $100,” Natasha says.
Payroll has been streamlined as well. Now, the number of people working on payroll for the entire 800-staff organisation has been reduced to a grand total of one: “So the wage costs have dropped substantially as well. Basically, a whole salary has been taken off our wages.”
Efficiency for Employee Satisfaction
Improving productivity and efficiency within their workforce is directly tied to MyHealth’s commitment to its employees. A common sentiment within the practices is that despite its size, MyHealth does not feel like a large corporate setting.
It’s one of the best compliments they can get. As Natasha puts it: “Our doctors are our customers—so they’re so important to our company. We focus on the doctors and our staff, to make sure everyone is happy. It’s always a good response to hear that everyone feels involved in the company.”
Ready to find out what Tanda can do for your business? Try it for free today.
Clients & Partners AU |
Little Pancake Company’s Sweet and Savory Recipe for Success
Small pancakes run on big team effort at Little Pancake Company, a new family-run business at the Coles end of Casey Central Shopping Centre in Victoria. Rick, Wendy, and their staff specialise in poffertjes, a traditional Dutch sweet treat. The Dutch often serve poffertjes with powdered sugar, butter, and maple syrup. But their menu offers more than just the traditional serves, with sweet and savory toppings inspired by different cuisines. Little Pancake Company doesn’t just serve these decadent poffertjes either — they supply everything you need to make these delicious delights from the comfort of your own home, or for your own business. Running this operation can’t be easy, so we asked Wendy just how they get it done. Maintaining an online presence Many first-time business owners forget how important it is to have a strong online presence. Even fewer understand the importance of a well-curated one. Little Pancake Company understands the need for both, making their Facebook and Instagram accounts a treat for the eyes. Keeping these pages updated allows customers to engage with them through tags and stories. Thus, their experience doesn’t end when the pancakes are finished. The information age provides countless advertising opportunities that business owners can use to elevate their brand. With a keen eye and enough social media savvy, your business can also maintain a strong online presence. Celebrity chef and bestselling author Ed Halmagyi uses Little Pancake Company’s pans to make green banana poffertjes But Little Pancake Company doesn’t stop at updating their pages with high-quality photos and menu recommendations. They also pay attention to what customers say on restaurant review sites like Zomato, where they take the time to respond, regardless if the feedback is positive or negative. When businesses engage customers this way, they know their thoughts are appreciated. They can even quickly turn a less-than-satisfactory experience around. Listening to your customers is the best way to adjust your services. Little Pancake Company knows how to do just that. Investing in workforce technology As first-time business owners, Rick and Wendy knew that they would need a straightforward rostering software. “We knew when we started our business that we wanted something simple and easy to use,” said Wendy. And because they could read rosters at a glance on Tanda, it won out over other platforms. “The other big thing that we use a lot is the costs that are attached to the staff members and the changing of shifts. It was easy to change shifts and notify the staff members.” Rick and Wendy at Little Pancake Company Freeing up an owner’s or manager’s time by lessening administrative work is one common way that workforce platforms like Tanda helps businesses. This is also the case for Little Pancake Company. As Wendy said, “The great thing is we’re having more time to spend on staff and obviously with training and making sure that the service level for what we’re doing in our business is up there. […] That’s the important stuff, because at the end of the day, the staff are the ones that help us bring in the money and keep the quality and service there as well.” Staff also benefit greatly from an easy-to-use platform, especially the mobile app. “I think they found it straightforward. So for example, with the availabilities, especially casuals, I’ve just sort of mentioned to them what they need to do. I haven’t given any in-depth explanations and they’ve managed to work it out and do it correctly. So obviously the system is very user-friendly,” she remarked. Overall, when implemented in essential business areas, technology can increase employee engagement. It can also improve the relationship between owners, managers, and employees. Inspiring customer loyalty According to Michael Barnard, General Manager of consultancy firm Customology, the most important customers are “those that come back consistently and invite their friends.” Little Pancake Company’s online presence and investment in workforce technology contribute to another important aspect of running a business in the competitive restaurant industry: customer loyalty. In crafting programs that cater to their target market, they put the customer first and understand their needs. This is evident not just in loyalty programs, but also in their menu. Little Pancake Company invests in well-curated Instagram and Facebook photographs to elevate their brand Having a diverse clientele with different dietary requirements is the reality for many restaurant businesses today. Customers are more conscious about their diets and what they consume on an everyday basis. Little Pancake Company also offers allergy-free poffertjes as an alternative to the traditional recipe. Customers with specific needs can definitely enjoy them without problem. This includes vegan, wheat-free, yeast-free, nut-free, gluten-free, dairy-free, egg-free, soy-free, coeliac-certified, halal-certified, and kosher-certified products that can be purchased in their store or online. Won’t you keep coming back for more if you know a business is ready to cater to your needs? Little Pancake Company’s journey as a family-run first business is relatable to many, and serves as an inspiration for those thinking of breaking into the food industry. Like cooking up a scrumptious serving of poffertjes, businesses need to get the right mix of listening well, implementing modern solutions, ensuring an engaged staff, and responding to the target market. This is Little Pancake Company’s sweet and savory recipe for success, and there’s no reason it can’t be yours too. Little Pancake Company – pure bliss for your taste buds!
Clients & Partners AU |
Serving up innovation on Gill Street with Feedlot Eatery
A charming chalkboard on Gill Street advertises Feedlot Eatery’s specials, a hearty mix of freshly prepared meats, vegetables, and fruits enjoyed daily by customers in this quiet corner of Queensland. Priding themselves on affordable meals and friendly service, this dedicated restaurant has been serving up kebabs and desserts for about five years. New owner Christian Sieg, who took over the business in April, has begun introducing a number of changes to make it a more modern and sustainable one. Transitioning to new menus and methods in Charters Towers can be difficult, but Christian and his team are up to the challenge. Living by the innovation mindset “We have a very loyal following with many customers coming in daily to eat,” says Christian, who also offers catering and delivery services. His penchant for improvement wasn’t dampened by Charters Towers’ hesitation towards change, as he began introducing new menu items to complement the old ones. “We liven it up with new healthy specials such as salads, Vietnamese spring rolls, low and slow pulled pork and beef burgers, gluten-free cakes, and the like,” he says. But customers with a sweet tooth need not worry, as Feedlot Eatery’s famous cinnamon donuts are freshly made upon order. The risk paid off; today, the more diverse menu is a hit with locals. Christian’s innovation mindset doesn’t stop there, however, as he leads his team of ten employees out of the tedious, manual era of rostering and management. “I wanted to save admin time and find ways to save staff cost,” he reflects, having grown up with more time consuming methods like handwritten rosters and Excel Sheets. “I wanted a program that’s easy to use, includes automation and integrates awards and birthdays, and gives me an accurate, to-the-minute idea of where I am at.” His search for a workforce technology platform that would fit Feedlot Eatery’s needs eventually led him to Tanda. Read more: The Digital Workforce Success Revolution: Why you need to shift to cloud-based HR today Leveraging automation technology “I aim to keep my team happy as most of them are long-termers who know many of our customers by name, and the Tanda Mobile App has certainly had a positive impact with the ease of requesting days off/leave and getting shift info,” Christian says. His staff, aged anywhere between 20-60, found Tanda very easy to operate and saw its benefits, even if they weren’t used to automation just yet. Indeed, Tanda’s rostering and leave management features have helped other businesses out too, whether smaller bars like Windsor Alehouse, or larger restaurants like Arabella’s. Tanda’s Cognitive Rosters® is also a key tool in Feedlot Eatery’s day-to-day operations. “Tanda allows me to plan my human resources better according to peak times and slow periods and its integration with my Point-of-Sale (POS), KOUNTA, gives me invaluable data to adjust staffing quickly and efficiently,” he shares. Predictive suggestion of staffing requirements by using existing roster templates saves time and money for business owners, while ensuring the customer promise is met. And for Feedlot Eatery, the bottom line is always keeping the customers coming back for more. Read more: Michael Barnard’s Step-by-Step Guide to Creating Customers for Life Modernising Feedlot Eatery What’s next for this Gill Street mainstay? Sustainability, Christian says, is a priority. Shifting to Tanda has allowed them to use as little paper and ink as possible, in line with the reusable items also available in their store. Customers can pick up stainless steel and bamboo drinking straws and get 10% off when they bring reusable coffee cups or mugs. “We use paper straws or you can purchase reusable, wooden cutlery for take away, paper bags, reusable plastic bags, cardboard food containers and so forth,” he notes of his advocacy. When you consider that the average Australian creates just over 2,000 kgs of waste each year, every little bit helps. Rebranding and revamping are also in the works, with Christian aiming to breathe new life into their store decor and equipment. “We want to purchase some additional equipment to expand our culinary range, particularly on the catering side, and we probably want to possibly purchase a designated catering van,” he says, his chefing background and go-getter attitude evident in his business plans. And from an ongoing campaign to lower their carbon footprint, to a new technology platform to manage its staff, Feedlot Eatery is certainly setting the stage for much greater things to come. Ready to find out what Tanda can do for your business? Book a demo today.
Clients & Partners AU |
Focusing on Client Success with RSM Australia
“You might have heard the term big ship to steer, that’s us,” says Joe Mulcare, Digital Analyst at RSM Australia. With 1,200 staff across 30 offices in Australia alone, RSM is one of the largest professional service firms in the country. It’s also one of the oldest, celebrating 97 years in the industry this year. Their parent company, RSM International, is the world’s 6th largest audit, tax, and consulting network. It employs more than 43,000 people in 800 offices across 120 countries. The sole mission of this massive operation? To guide clients through business challenges, both locally and seamlessly, across borders. Joe, who works with the Digital Services Division, is at the forefront of introducing businesses to the cloud. From simple advice to total implementation, Joe and his team step in for clients of all sizes. “Our key role is to help advisors feel more comfortable and confident about recommending digital software. We offer advice around their digital ecosystem,” he emphasizes. Transitioning to the cloud Joe is familiar with the anxiety around automation and knows just how to deal with it. “A lot of people are afraid of what automation might mean for their job,” he says. “I think the Accounting industry as a whole is going to be changed dramatically by automation. That’s not necessarily a scary thing though.” And that’s why RSM Australia is here: to advise clients on improving business efficiencies using cloud technology. Not to replace accountants and bookkeepers, but to free up their time to focus on more high-value tasks. To be able to advise their clients, Joe’s team attends events and conferences where they can see firsthand what software is available and how it can help their clients. He describes their approach: “For us, what we’re really seeking for is those light bulb moments where our advisors say, man, I’ve got a client who would just love this.” Their hands-on attitude allows them to get to the bottom of a client’s problems and provide long-term solutions. And because they understand that businesses can be swallowed by tech transformation, they balance quality with urgency. “It’s not just about setting up a piece of software. It’s about guiding them and giving them that time to do things that are more useful like growing the business and developing new processes to further improve efficiencies,” he says. As an advisor, he focuses on empowering their clients through financial data. He believes that it comes down to that core accounting piece where the different revolving parts of business flows perfectly into. Tanda, as a partner software, is able to contribute to that. Steering ships large and small As a large professional services firm, RSM Australia needs to constantly reevaluate what it means to keep employees productive and successful. For Joe, this kind of workforce success means employee engagement. “Happy employees make a happy company. That comes down to a few things, and I think a big part of that is employee engagement, how happy they feel in their role.” That’s why they partnered with Tanda, a rostering, attendance, and labour insights platform that caters to clients in every region. “At the end of the day, we have to advise on the best software. Implementing software like Tanda makes these processes that once would have been a burden on both the employer and the employee snappy, easy, and a joy to use.” Tanda helps businesses manage staff and significantly decreases administrative work. With multiple payroll and POS integrations, it’s one of the most responsive and user-friendly software on the market. And because it’s adaptable, it can handle anywhere from 8 to 18,000 staff members. Like Tanda, RSM Australia is no stranger to managing thousands of clients. “We’re also negotiators, and I think that’s probably one of the hardest parts,” he says. “It’s just being there and listening to both sides and trying to make everyone feel comfortable. When we’re implementing Xero and Tanda, for instance, we want all the key stakeholders to feel comfortable, and that means we need everyone involved.” Indeed, transparency is one of RSM’s key virtues and one that they promote to clients and partners as well. Focusing on client success When it comes to convincing their clients to transition to the cloud, Joe finds that there’s really no one-size-fits-all solution. “You might find in Sydney or Melbourne and the willingness to move to cloud technology, especially when they have issues,” he says. But a client with poor internet connection might be more difficult to convince. Solutions also need to be tailored according to the client’s familiarity with technology. “For a lot of people, the cloud is scary. They have questions about is my data secure or who’s really having access. We face questions like that every single day.” At the end of the day, Joe and RSM Australia focus on making their clients successful. Their access to infrastructure, or what their attitude is towards technology, doesn’t matter. The bottom line is to help the client reach their business goals. Like Tanda, they do this by staying abreast of software trends. They constantly innovate to make sure every resource is leveraged. RSM Australia knows that ensuring success comes from empowering people. “We want to help guide them through the tricky process of navigating the cloud space [and give] them the confidence that they can approach it themselves,” he concludes.