Introducing Live Insights: Using real-time staffing to secure your business
Staffing, or scheduling the correct number of staff for a shift, is key to delivering services in any business. Have too few and you’ll get long lines and unsatisfied customers. Have too many and you’ll end up putting all your profits into paying wages. But the nature of staffing is such that even seasoned managers may end up guessing most of the time. This is because there are so many factors that come into play when trying to get it right. It’s definitely worth the trouble though, because it affects at least three key business areas. Read below to find out why great staffing practices are so important to modern businesses.
1. Increased profits from good use of resources
Rent, materials, and staff all cost money. But of these three, only the number of staff can be conveniently adjusted to bring down costs. An effective staffing system is important. It ensures you’re not spending more than you need to. It also helps you deliver your customer promise. When you understand the ebb and flow of your business, you will be able to get the correct ratio of part-timers and full-timers in your staff. Unfortunately, that’s easier said than done. Sometimes, shifts need to be swapped or supplemented, so easy access to your rosters and communication tools is key.
2. Efficient and effective service delivery
Staffing is the most important means to achieve effective and efficient service delivery. Whether you’re running a quick service restaurant or a daycare center, customers deserve the best you have to offer. The future of your business depends on this too, because it costs 10 times as much to obtain a new customer as it does to retain an existing customer. When the right number of staff tend to their needs, they will keep coming back to do business with you. It will also influence whether or not they will recommend you to their network. Evidently, it’s well worth investing in a staffing system.
3. Better job satisfaction and lower turnover rate
When the correct number of staff, with the correct skill sets, are placed together in teams, the ensuing dynamic improves the overall service. That’s why good staffing goes beyond just numbers. Personalities, strengths, and weaknesses all come into play when creating the perfect roster. Employees are also less likely to leave their jobs when they’re getting the support they need from their managers and teams. Lowering the turnover rate is an important aspect of good management. Thus, staffing is something all managers need to learn and perfect.
Change the game with real-time staffing
Because there are so many factors that need to be considered, many managers end up needing to guess how many staff are needed for any particular period. This can prove costly for the business over time because inaccuracies reflect on the bottom line. Tanda’s Live Insights, or real-time staffing, lets you cut the guesswork out of the process. Previously, managers needed to wait for end-of-day reports to see how they did. With Live Insights, multiple staffing decisions can be made throughout the day.
An important component of Live Insights is Live Wage Data, which lets you compare rostered and actual data, view staff levels, and avoid over- or understaffing by flagging it when necessary. You can then call in additional staff to meet the demand and ensure the quality of your services. Whereas before, managers would need to scramble to update employees, all it takes is a couple of clicks to update staff via SMS, email, or in-app notifications.
Secure the future of your business with Live Insights
Data has come a long way in optimizing how we do business even at the most fundamental levels. What seemed impossible only ten years ago is becoming commonplace. Manual timesheets are a thing of the past. More and more mobile apps and software are being used to help with profit margins and workforce success. Businesses need to take advantage of these changes now because data and technology are only going to evolve faster.
Soon, you will be able to integrate sales, foot traffic, and other data streams with your rostering system. You will also be able to see sales-per-man-hour and track your current demand versus what you expected. In fact, these are going to be on Tanda soon with the Demand Tracker underway. There’s no way around it, securing your business involves investing in the correct technology and making sure you achieve your bottom line in the most efficient way possible.
Ready to find out what Tanda can do for your business? Book a demo today.