From the ground up: The Print Bar’s success through digitisation
One of Australia’s most innovative garment printing companies today started small—very small. In 2011, Jared Fullinfaw was selling t-shirts printed with his designs out of his mother’s garage to make ends meet. One thing led to another, and now he operates The Print Bar, a multi-awarded e-commerce startup employing 17 staff based in a creative warehouse in Brisbane, Queensland.
The Print Bar runs out of an online store, providing custom design and printing services for garments, accessories, and other merchandise. It houses some of the most advanced printing equipment in the country and can accommodate traditional silk-screen printing, digital garment printing, embroidery, dye-sublimation, heat-transfer vinyl, and more.
Going beyond traditional garment printing
Jared attributes the company’s initial success to how its concept turned the traditional garment printing industry on its head. Through the e-commerce store, customers can go through the entire process of submitting a design to shipment without needing any form of paperwork.
“The garment printing game was quite archaic, as a lot of the storefronts were shops that didn’t have an online experience. We were one of the first in Australia to have an online ordering experience that was really seamless,” Jared says.
Being the first of their kind went a long way with The Print Bar. Jared attributes their fast growth to the e-commerce website, as well as technology giving them a leg up on the efficiency side. “Because we’re online, we really embraced things like cloud technology to help us become more efficient, all of us. Pretty much all of our print preps are done using online apps,” Jared says.
A seamless, cloud-based operation
Now, the abundance of cloud apps and the way they integrate could make anyone think The Print Bar was always this efficient. Not so. Back when they started, they recorded timesheets and calculated payroll all manually, every week, through pen and paper. They found Tanda early in the product’s lifecycle, and remain one of our longest-running clients to date. Tanda’s timesheet calculator, integrated with the employee time clock system, is the most helpful so far.
That timesheet calculator cut payroll time down significantly. “It would take me roughly 2 hours a week to do timesheets and pay. Now it’s probably about 15 minutes a fortnight,” Jared says.
Other than the timesheet calculator and payroll integrations, The Print Bar gets a lot of mileage out of the rostering software, “Especially for budgeting, making sure that we are coming in on what we’ve budgeted for the roster every week. And if not, we can kind of work out why and see that really easily.”
Less time on payroll, more for customers
Letting apps take over manual work meant they earned resources they didn’t have before: employees with the opportunity to learn new skills. Thanks to keeping everything online, Print Bar was able to create new jobs for those whose time freed up.
“Basically, roles that wouldn’t have been around because we weren’t efficient enough to have people to do those roles. We’re efficient now with the e-commerce software because of our cash flow. Whereas before, we might not have been able to afford to have someone to communicate with customers because we were so busy doing other things. ”
It’s this care toward customers that underscores what The Print Bar is all about.
“A lot of our customers really don’t want to be the same as everyone else. They want to be unique. They’re usually graphic designers or artists and really want to support their own work or other people’s work or, you know, they’ve got a message they want to spread. So one of our key messages here at The Print Bar is that we help people say something, on something.”
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The Print Bar uses MYOB and Tanda to control costs
The Print Bar’s warehouse in the inner-suburbs of Brisbane is a symphony of people and machinery, churning out some of the highest quality custom t-shirt printing available in Australia. In just 5 years, Managing Director Jared Fulinfaw has grown from 2 employees in his parents’ garage to become one of largest suppliers of custom t-shirt printing in Australia, with 28 employees working around the clock, 7 days a week. It’s a resounding success story, but it’s clearly been no accident. Jared is keenly focused on running a lean business and striding ahead of the competition. Tools for rapid growth To run The Print Bar, Jared is hands on with everything and believes that up-to-date and forward looking financial data is essential. He uses MYOB to manage his finances, and Tanda to manage his people. “MYOB lets me keep track of my inventory and expenses, I even have my accounts reconciled fortnightly so I know exactly where I am. Tanda is for managing my biggest asset and my biggest expense – my team. To sell my product at competitive prices and maintain my margins, I need to be great at managing, rostering, and keep a very close eye on the costs of my staff.” “My team is everything,” says Jared. And the team agree — they say he’s the best boss ever. Rostering Every week, Jared uses Tanda to put together his roster. He starts by copying the last week’s so he has a template to work with, then makes any changes necessary based on availability or feedback from his team during the week. Next, he checks the roster’s cost – based on the award rules he’s configured – to ensure that he’s within budget. When it’s all looking good, he sends the roster out to staff by email. He generally does this well before the working week; if he needs to make any urgent changes afterwards, an updated roster by SMS alerts the relevant people. Attendance The Print Bar staff clock in and out of work using a Tanda time clock. It’s positioned on the wall near the entrance to the staff room, so it’s easy to spot and hard to forget! For Jared, the time clock acts as a virtual assistant – every day he gets a roll call of who clocked in, and who didn’t (based on their roster). And if someone’s not at work on time on a weekend, he also gets an SMS alert so he can quickly run in if need be. Timesheets and Payroll Every few days, Jared checks over staff timesheets, makes any necessary changes, and approves shifts when he’s happy with them. At the end of the fortnightly pay cycle, he clicks a button to export the timesheets directly to MYOB. Because Jared’s configured Tanda to work with his EBA, all of the data he downloads is mapped to the correct MYOB wage category – saving him hours he’d have spent doing it by hand.
Clients & Partners AU |
Little Pancake Company’s Sweet and Savory Recipe for Success
Small pancakes run on big team effort at Little Pancake Company, a new family-run business at the Coles end of Casey Central Shopping Centre in Victoria. Rick, Wendy, and their staff specialise in poffertjes, a traditional Dutch sweet treat. The Dutch often serve poffertjes with powdered sugar, butter, and maple syrup. But their menu offers more than just the traditional serves, with sweet and savory toppings inspired by different cuisines. Little Pancake Company doesn’t just serve these decadent poffertjes either — they supply everything you need to make these delicious delights from the comfort of your own home, or for your own business. Running this operation can’t be easy, so we asked Wendy just how they get it done. Maintaining an online presence Many first-time business owners forget how important it is to have a strong online presence. Even fewer understand the importance of a well-curated one. Little Pancake Company understands the need for both, making their Facebook and Instagram accounts a treat for the eyes. Keeping these pages updated allows customers to engage with them through tags and stories. Thus, their experience doesn’t end when the pancakes are finished. The information age provides countless advertising opportunities that business owners can use to elevate their brand. With a keen eye and enough social media savvy, your business can also maintain a strong online presence. Celebrity chef and bestselling author Ed Halmagyi uses Little Pancake Company’s pans to make green banana poffertjes But Little Pancake Company doesn’t stop at updating their pages with high-quality photos and menu recommendations. They also pay attention to what customers say on restaurant review sites like Zomato, where they take the time to respond, regardless if the feedback is positive or negative. When businesses engage customers this way, they know their thoughts are appreciated. They can even quickly turn a less-than-satisfactory experience around. Listening to your customers is the best way to adjust your services. Little Pancake Company knows how to do just that. Investing in workforce technology As first-time business owners, Rick and Wendy knew that they would need a straightforward rostering software. “We knew when we started our business that we wanted something simple and easy to use,” said Wendy. And because they could read rosters at a glance on Tanda, it won out over other platforms. “The other big thing that we use a lot is the costs that are attached to the staff members and the changing of shifts. It was easy to change shifts and notify the staff members.” Rick and Wendy at Little Pancake Company Freeing up an owner’s or manager’s time by lessening administrative work is one common way that workforce platforms like Tanda helps businesses. This is also the case for Little Pancake Company. As Wendy said, “The great thing is we’re having more time to spend on staff and obviously with training and making sure that the service level for what we’re doing in our business is up there. […] That’s the important stuff, because at the end of the day, the staff are the ones that help us bring in the money and keep the quality and service there as well.” Staff also benefit greatly from an easy-to-use platform, especially the mobile app. “I think they found it straightforward. So for example, with the availabilities, especially casuals, I’ve just sort of mentioned to them what they need to do. I haven’t given any in-depth explanations and they’ve managed to work it out and do it correctly. So obviously the system is very user-friendly,” she remarked. Overall, when implemented in essential business areas, technology can increase employee engagement. It can also improve the relationship between owners, managers, and employees. Inspiring customer loyalty According to Michael Barnard, General Manager of consultancy firm Customology, the most important customers are “those that come back consistently and invite their friends.” Little Pancake Company’s online presence and investment in workforce technology contribute to another important aspect of running a business in the competitive restaurant industry: customer loyalty. In crafting programs that cater to their target market, they put the customer first and understand their needs. This is evident not just in loyalty programs, but also in their menu. Little Pancake Company invests in well-curated Instagram and Facebook photographs to elevate their brand Having a diverse clientele with different dietary requirements is the reality for many restaurant businesses today. Customers are more conscious about their diets and what they consume on an everyday basis. Little Pancake Company also offers allergy-free poffertjes as an alternative to the traditional recipe. Customers with specific needs can definitely enjoy them without problem. This includes vegan, wheat-free, yeast-free, nut-free, gluten-free, dairy-free, egg-free, soy-free, coeliac-certified, halal-certified, and kosher-certified products that can be purchased in their store or online. Won’t you keep coming back for more if you know a business is ready to cater to your needs? Little Pancake Company’s journey as a family-run first business is relatable to many, and serves as an inspiration for those thinking of breaking into the food industry. Like cooking up a scrumptious serving of poffertjes, businesses need to get the right mix of listening well, implementing modern solutions, ensuring an engaged staff, and responding to the target market. This is Little Pancake Company’s sweet and savory recipe for success, and there’s no reason it can’t be yours too. Little Pancake Company – pure bliss for your taste buds!
Clients & Partners AU |
Serving up innovation on Gill Street with Feedlot Eatery
A charming chalkboard on Gill Street advertises Feedlot Eatery’s specials, a hearty mix of freshly prepared meats, vegetables, and fruits enjoyed daily by customers in this quiet corner of Queensland. Priding themselves on affordable meals and friendly service, this dedicated restaurant has been serving up kebabs and desserts for about five years. New owner Christian Sieg, who took over the business in April, has begun introducing a number of changes to make it a more modern and sustainable one. Transitioning to new menus and methods in Charters Towers can be difficult, but Christian and his team are up to the challenge. Living by the innovation mindset “We have a very loyal following with many customers coming in daily to eat,” says Christian, who also offers catering and delivery services. His penchant for improvement wasn’t dampened by Charters Towers’ hesitation towards change, as he began introducing new menu items to complement the old ones. “We liven it up with new healthy specials such as salads, Vietnamese spring rolls, low and slow pulled pork and beef burgers, gluten-free cakes, and the like,” he says. But customers with a sweet tooth need not worry, as Feedlot Eatery’s famous cinnamon donuts are freshly made upon order. The risk paid off; today, the more diverse menu is a hit with locals. Christian’s innovation mindset doesn’t stop there, however, as he leads his team of ten employees out of the tedious, manual era of rostering and management. “I wanted to save admin time and find ways to save staff cost,” he reflects, having grown up with more time consuming methods like handwritten rosters and Excel Sheets. “I wanted a program that’s easy to use, includes automation and integrates awards and birthdays, and gives me an accurate, to-the-minute idea of where I am at.” His search for a workforce technology platform that would fit Feedlot Eatery’s needs eventually led him to Tanda. Read more: The Digital Workforce Success Revolution: Why you need to shift to cloud-based HR today Leveraging automation technology “I aim to keep my team happy as most of them are long-termers who know many of our customers by name, and the Tanda Mobile App has certainly had a positive impact with the ease of requesting days off/leave and getting shift info,” Christian says. His staff, aged anywhere between 20-60, found Tanda very easy to operate and saw its benefits, even if they weren’t used to automation just yet. Indeed, Tanda’s rostering and leave management features have helped other businesses out too, whether smaller bars like Windsor Alehouse, or larger restaurants like Arabella’s. Tanda’s Cognitive Rosters® is also a key tool in Feedlot Eatery’s day-to-day operations. “Tanda allows me to plan my human resources better according to peak times and slow periods and its integration with my Point-of-Sale (POS), KOUNTA, gives me invaluable data to adjust staffing quickly and efficiently,” he shares. Predictive suggestion of staffing requirements by using existing roster templates saves time and money for business owners, while ensuring the customer promise is met. And for Feedlot Eatery, the bottom line is always keeping the customers coming back for more. Read more: Michael Barnard’s Step-by-Step Guide to Creating Customers for Life Modernising Feedlot Eatery What’s next for this Gill Street mainstay? Sustainability, Christian says, is a priority. Shifting to Tanda has allowed them to use as little paper and ink as possible, in line with the reusable items also available in their store. Customers can pick up stainless steel and bamboo drinking straws and get 10% off when they bring reusable coffee cups or mugs. “We use paper straws or you can purchase reusable, wooden cutlery for take away, paper bags, reusable plastic bags, cardboard food containers and so forth,” he notes of his advocacy. When you consider that the average Australian creates just over 2,000 kgs of waste each year, every little bit helps. Rebranding and revamping are also in the works, with Christian aiming to breathe new life into their store decor and equipment. “We want to purchase some additional equipment to expand our culinary range, particularly on the catering side, and we probably want to possibly purchase a designated catering van,” he says, his chefing background and go-getter attitude evident in his business plans. And from an ongoing campaign to lower their carbon footprint, to a new technology platform to manage its staff, Feedlot Eatery is certainly setting the stage for much greater things to come. Ready to find out what Tanda can do for your business? Book a demo today.