Time Off from Timesheets: How BIG4 Caloundra Holiday Park Simplified Timesheets and Payroll

Jana Dee Reserva

13 December 2019    |   

From top-notch accommodations, proximity to different attractions, and commitment to providing the best holiday, BIG4 Caloundra Holiday Park is a recommended destination in the Sunshine Coast. They have just been voted as the Big4’s People’s Choice Park.  What has made them  successful? CEO Angus Booker shared three essential things that helped them thrive.  Discipline – “We run a very tight consistent set of operating procedures,” Angus shared. They’re committed to doing the fundamentals right, from employee onboarding, payroll, to managing customer payments. Since a lot of the business administration side is mostly operational tasks in nature, Angus and his team ensure that these steps are consistently done well. Data-driven business decisions – The team looks at data as an indicator of what their next move should be. “We’re absolutely obsessed by data. We analyse and plan everything. We don’t start a financial year without understanding exactly how we’re going to execute it,” Angus shared.  Focus on the customer – For Angus and his entire team, it’s all about the customer experience. In everything that they do, they all have the customer in mind and are working to provide the best holiday for them. “In our business, it doesn’t matter where you sit. So whether you’re in housekeeping, operations, the laundry, front desk,  management, or marketing, we’re all focused on creating great customer experiences,” Angus added. More time for customer experience, less time on admin tasks It’s easy to say that a business is customer-centric. It’s another story when it comes to putting it to practice. BIG4 Caloundra knows this very well. They understand that customer experience is made up of different touchpoints that can make (or break) guests’ stay, and that working on these things require time.  “We try to keep the admin that may distract the staff from doing [that]. Systems like Tanda are an important part of getting the admin away from the staff, and letting them focus on creating great customer experiences.”  BIG4 Caloundra wanted to improve how they manage timesheets. Before Tanda, it was a very time-consuming ordeal, especially since they have a distributed workforce. It used to involve collecting timesheets, scanning them, sending them via email, forwarding it to the financial controller to run payroll, who then had to re-enter all the information into their payroll system.  “For us, Tanda is really the opportunity to create controls around timesheet collection and on the back of that is really the rostering,” Angus shared. For them, what worked is having all of this information in one platform. Since using Tanda, the team has more time for marketing, better data analysis, and improving customer service.  Easier workforce management, better employee experience If you want better customer service, you need to empower the people who will help carry that out for you. For BIG4 Caloundra, using Tanda is not just efficient; it can also be fun for their employees.  What staff loved most about using Tanda is the platform’s simplicity, particularly that of the time clock app, which is very crucial in generating timesheets. It also helped address the challenges of having a workforce in different locations. Also, it provided a fun way to engage their employees. “I think the staff really enjoyed it. We sort of have a little competition early on to see who could do the best selfies,” Angus shared. Creating more memorable holidays BIG4 Caloundra is currently making upgrades and building new facilities to  enrich the holidays of their customers further. “We’re just undertaking a massive expansion of one of our businesses to create entirely new customer experiences for our guests,” Angus shared. Ready to deploy time clock app and streamline timesheets and rostering? Try Tanda for 14 days for free, no credit card required.

From top-notch accommodations, proximity to different attractions, and commitment to providing the best holiday, BIG4 Caloundra Holiday Park is a recommended destination in the Sunshine Coast. They have just been voted as the Big4’s People’s Choice Park. 

What has made them  successful? CEO Angus Booker shared three essential things that helped them thrive. 

  • Discipline – “We run a very tight consistent set of operating procedures,” Angus shared. They’re committed to doing the fundamentals right, from employee onboarding, payroll, to managing customer payments. Since a lot of the business administration side is mostly operational tasks in nature, Angus and his team ensure that these steps are consistently done well.
  • Data-driven business decisions – The team looks at data as an indicator of what their next move should be. “We’re absolutely obsessed by data. We analyse and plan everything. We don’t start a financial year without understanding exactly how we’re going to execute it,” Angus shared. 
  • Focus on the customer – For Angus and his entire team, it’s all about the customer experience. In everything that they do, they all have the customer in mind and are working to provide the best holiday for them.

“In our business, it doesn’t matter where you sit. So whether you’re in housekeeping, operations, the laundry, front desk,  management, or marketing, we’re all focused on creating great customer experiences,” Angus added.

More time for customer experience, less time on admin tasks

It’s easy to say that a business is customer-centric. It’s another story when it comes to putting it to practice. BIG4 Caloundra knows this very well. They understand that customer experience is made up of different touchpoints that can make (or break) guests’ stay, and that working on these things require time. 

“We try to keep the admin that may distract the staff from doing [that]. Systems like Tanda are an important part of getting the admin away from the staff, and letting them focus on creating great customer experiences.” 

BIG4 Caloundra wanted to improve how they manage timesheets. Before Tanda, it was a very time-consuming ordeal, especially since they have a distributed workforce. It used to involve collecting timesheets, scanning them, sending them via email, forwarding it to the financial controller to run payroll, who then had to re-enter all the information into their payroll system. 

“For us, Tanda is really the opportunity to create controls around timesheet collection and on the back of that is really the rostering,” Angus shared. For them, what worked is having all of this information in one platform. Since using Tanda, the team has more time for marketing, better data analysis, and improving customer service. 

Easier workforce management, better employee experience

If you want better customer service, you need to empower the people who will help carry that out for you. For BIG4 Caloundra, using Tanda is not just efficient; it can also be fun for their employees. 

What staff loved most about using Tanda is the platform’s simplicity, particularly that of the time clock app, which is very crucial in generating timesheets. It also helped address the challenges of having a workforce in different locations. Also, it provided a fun way to engage their employees. “I think the staff really enjoyed it. We sort of have a little competition early on to see who could do the best selfies,” Angus shared.

Creating more memorable holidays

BIG4 Caloundra is currently making upgrades and building new facilities to  enrich the holidays of their customers further. “We’re just undertaking a massive expansion of one of our businesses to create entirely new customer experiences for our guests,” Angus shared.

Ready to deploy time clock app and streamline timesheets and rostering? Try Tanda for 14 days for free, no credit card required.

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About the author

Jana Dee Reserva

Jana Dee is a content and digital marketing professional who's advocating for cultural breakthroughs in organisations through technology and good employee engagement practices.

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