You might think that having errors with the roster will only lead to minor inconveniences in employee attendance and pay. But in fact, not getting the roster right has huge consequences for the entire business.
Examples of poor employee rostering practices are:
- Sending rosters to employees at the very last minute
- Sudden changes to the roster
- Over and understaffing
- Erratic or unpredictable shift patterns
Committing these mistakes can have the following effects on your business:
Low Employee Morale
Poor rostering can impact on your staff’s overall well-being. Last-minute rosters (added by sudden changes) mean that employees have to scramble in finding someone to take care of their kids, cancelling plans, or not being able to come at all (costing them a paycheck.) This leads to low employee morale, which can lead to good talent leaving your company.
Increased Stress for Managers and Business Owners
The burden of poor rostering on employees will carry over to managers and business owners. More people can come in late (or not come in at all.) This means looking for people to cover or do double duty on short notice. Worst comes to worst, you’ll have to cover the gap. This takes time off your own tasks, which causes you to work extra hours.
Lost Revenue and Reputation
In the end, poor rostering affects the bottom line. Overstaffing means that you pay too much labour cost on a given shift. Understaffing leads to your business not getting enough sales because there are not enough people to handle customer demand. The latter adds more damage to your business as it not only means losing revenue but also earning a bad reputation with your customer base.
How to Avoid Rostering Problems
Those common rostering mistakes can be avoided. It all starts with managers and owners constantly communicating with staff, asking for their thoughts with regards to the roster.
You should also switch from time-consuming rostering methods such as using pen and paper or Excel spreadsheets to employee rostering software.
When looking for the right rostering software for your business, look for one that lets you create the weekly roster in minutes. Choose one with a predictive workforce feature, which uses data from your point of sale (POS) and other sources to determine how many people should be staffed on any shift. Finally, make sure that the software you choose lets you instantly send the upcoming week’s roster to employees via SMS and email. This lets you inform staff earlier of their shifts, allowing them to plan ahead as well.